STOREX Reviews 

90
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, friendly, and professional, guiding them smoothly and efficiently from initial inquiries through to final move-in days. Visitors consistently point out that the storage facilities are exceptionally modern, impeccably clean, safe, and equipped with very convenient features like secure app-based entry and ample parking outside. Some reviewers were not happy with customer service experiences, mentioning occasional instances of unhelpful interactions and difficult communication across the platform. A few individuals felt that support could be improved, specifically noting frustrating issues with complaint handling and responsiveness from management.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that team members are incredibly supportive,... See more

User experience

Customers had positive experiences with user experience, highlighting the simple process and very helpful... See more

Facilities

Customers consistently note positive experiences with facilities, highlighting clean, modern spaces that are... See more

Customer service

People report positive experiences with customer service, highlighting staff who are exceptionally... See more

Service

Reviewers highlight positive aspects of service, noting that staff are consistently professional, kind, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The staff were all good accept that I wasn't shown the sizes of the units . That would have given me the right choice I needed to store my goods . I had to accept a unit that was too big and had to pa... See more

Rated 5 out of 5 stars

Storex is how all storage will be in the future and we will look back at laugh at how grim the other places used to be. I have nothing but good things to say about Storex in Sunbury; both the set up... See more

Rated 5 out of 5 stars

It was a great experience from phoning up for the storage facility to visiting the site and seeing the rooms and then signing up for the the unit... Bart was especially attentive and focused to my nee... See more

Rated 5 out of 5 stars

Great service from first enquiry through to booking. Gavin is very personable and has been extremely helpful throughout the whole process, making the experience seamless. The units are very new, mod... See more

Company replied


Company details

  1. #30 of 31 best companies in Self storage facility
  2. #92 of 117 best companies in Business-to-Business service
  3. #31 of 36 best companies in Packaging Supply Shop
  4. #54 of 58 best companies in Storage facility
  5. #20 of 25 best companies in Warehouse

Written by the company

STOREX Self Storage is redefining what modern storage should feel like. We provide the best space solution on the market by combining architect-designed, purpose-built facilities with premium amenities and genuine value. This is not just about square footage. It is about creating a seamless, customer-first experience that works around real lives and real businesses. Our state-of-the-art digital storage hubs are designed for both domestic and commercial customers who need flexibility without compromise. Whether you are moving home, renovating, decluttering, expanding your online business or managing stock overflow, STOREX offers clean, secure and intelligently designed spaces that adapt to you. From small lockers to large business units, every space is built with convenience and efficiency in mind. Security sits at the heart of what we do. Our facilities feature advanced access control, smart entry technology, CCTV monitoring and extended access hours, giving customers confidence and control. At the same time, we focus on the details that elevate the experience. Wide corridors, bright lighting, spacious lifts, on-site parking and helpful packaging materials make every visit straightforward. For businesses, STOREX goes further. Flexible terms, scalable units, Fab Labs and professional environments mean you can grow without being tied into rigid long-term commitments. For homeowners, it means affordable storage with the reassurance of a premium setting. At STOREX, storage is no longer a last resort. It is a smart, flexible extension of your home or business. When you need extra space done properly, STOREX is the natural choice.


Contact info


4.4

Excellent

TrustScore 4.5 out of 5

90 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(90)

83 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent experience…

The whole experience of using Storex has been excellent, from the extremely helpful and knowledgeable Benazir to the ease with which the site & units are accessed. Will definitely use again & would recommend to anyone looking for a storage unit

12 August 2026
Unprompted review
Rated 5 out of 5 stars

Its so easy to access STOREX

Its so easy to access STOREX. Its all done on an app. This was quite alien to an old girl like me, but the staff were fantastic (and very patient). So now I'm in and out in no time at all.
Its all very clean and bright. There are plenty of trolly's and the loo is lovely and clean....... hygiene is a must for the women.
There is no doubt about it Watford Rotary wouldn't be able to do half their projects if it weren't for STOREX

9 August 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional customer care

Impressive facilities. Clean new with easy access.
However the customer care by Rubal was excellent an exceptional young man who was willing to do his best throughout my moving process which I always find extremely stressful.
Thank you Rubal for helping to make this process less stressful.

30 July 2026
Unprompted review
Rated 2 out of 5 stars

Huge price increases at 6 months

Great storage unit but you negotiate a price as you need long term storage and they don’t tell you that price will increase by 23% at 6 months then a further 15% on that cost at 1 year. Total cost increase on original price of 41% in a year which is appalling. Original cost £234
Per month. At 1 year £331. Needless to say I moved out at the 1 year and went elsewhere. Aside of that the units are great and managing through an app is fabulous but they need to be more transparent up front about price increases!

25 July 2026
STOREX logo

Reply from STOREX

We appreciate you taking the time to review. Like all storage operators, our pricing does adjust over time to reflect operational costs and local environments. The good news is you found the unit and service excellent and that's what matters most. If you ever need storage again, please come back and let's find you a rate that works. Thanks, Team Sunbury!

Rated 5 out of 5 stars

When I first called the chap explained…

When I first called the chap explained that the unit was completely automated from an app. Opening the gate for entry to the site, opening the doors to get into the facility even to open your storage unit. Being of the older generation this did fill me with some apprehension, he had me on speaker phone and talked me through the entire process. Downloading the app and uploading my ID, until I was up and running. Very very helpful chap.

13 July 2026
STOREX logo

Reply from STOREX

Thanks for taking the time to leave a review! This put a spring in Aaron's step! :) Team Sunbury!

Rated 3 out of 5 stars

Storage was great and the staff very…

Storage was great and the staff very helpful. Only gripe is the price went up twice in six month which I found made it not worth the while to use storex.

20 July 2026
STOREX logo

Reply from STOREX

Thanks for the feedback. Price adjustments are standard across the self-storage industry. We're glad the unit, team and app worked well for you. If you need storage again, we'd welcome you back and can discuss current rates. Thanks, Team Watford!

Rated 5 out of 5 stars

Clean, safe and practicle facilities, friendly team

A great check in experience with George and Sam. The facilities are clean, safe and practicle. The app locking system is very convenient and modern. Greatly recommended!

25 July 2026
Unprompted review
STOREX logo

Reply from STOREX

Thanks for leaving a review! This made our teams day!

Rated 5 out of 5 stars

Great facilities

Absolutely great facility! I’ve had a FABLAB with them for a year and it’s been the best thing for my small business. Helpful staff, spaces maintain thoroughly and a wonderful environment to be in. Recommend STOREX 100%

13 July 2026
Rated 5 out of 5 stars

The staff especially Gavin is great and…

The staff especially Gavin is great and also it is very good that I don't have to use the app inside elevators to start them up or down.The prices on long term are better than other storage companies.That improvement with the storage locks directly from the app seams a litlle bit strange but we will see in time.

8 July 2026

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