STR/KE MVMNT Reviews 30

I've read through the reviews, and many are about recent returns. I have had my pair for probably almost 2yrs. My original pair was a 1/2size too small so I returned and got a new pair. I can't remember if it took a long time, but I understand that not everyone is Amazon.
I got my new pair and I have worn the S&@t out of them. I am a trainer, rugby player, coach and I travel and I have worn mine for everything. It was the perfect amount of minimal but I could comfortably run on concrete and not feel my joints breaking. I use them to lift and do circuits with cause they have a perfect amount of cushion. I love the wide toe box as I've broken my baby toes and these don't feel too snug.
I've also done a ton of hiking in them. They are just getting small rips in them now but I don't blame them. They've served their purpose.
These have been one of the best shoes I've had, and I'm about to order another pair and was reading all these bad reviews. So maybe they're just unorganized, not sure. But I really like them.

Do not buy from them!! I purchased 4 pairs of shoes from them so I could figure out size and what color I liked the best. First, the took two weeks to ship out. I had to email them twice to figure out where they were. They did answer quickly on these emails. I get the shoes and decided I really needed a size bigger and didn’t order that size. This is where the nightmare really begins. It takes multiple emails for them to answer you to give you a return number. You also have to send in pictures of each shoe from every angle before you can get a number. You also have to confirm back to them that you read their policies. Am I a child? And per their policy, once you do get a number and that will take at least two weeks, YOU pay to return them. Not pay as in a $6 label like most companies, you are on your own. So $120 later, I ship them back. Oh and you have to email them your shipping tracking numbers. Another inconvenience. After two weeks and still no refund, I email again and no response. I finally got a response from the Instagram page after I posted this warning. Someone did message me on Instagram and I finally got my refund the next day. And they deleted my comment on Instagram. No shoes, a 2 month ordeal, and out $120 in shipping. The WORST customer service ever. I told the guy who was messaging me on Instagram and he didn’t care. He was just like whatever.

Horrible horrible horrible! I bought these shoes on special and had wanted them for a long time but I could not afford the 150+ price tag so when they fell on special I figured why not... they were still 70$+ anyway they arrived, looked nice but didn't fit and were super uncomfortable. I bought 1 pair as a gift and 1 pair for myself.. needless to say super uncomfortable and fit really strange...we followed their sizing guide and still don't fit properly. Tried to contact customer service....it took over 3 weeks before I got any kind of response. I understand the shoes were on special and they are not refundable or exchangeable according to their policy....they offered me a 15% discount......that basically covers the shipping...I went ahead and purchased a bigger pair for the gift and they still didn't fit!!!!!!!!!!! Another month goes by before I get a response and then they treat me like a number and quoted me statistics etc etc.....their response was basically well most customers are satisfied and you don't fall in that category so too bad... I'm sorry but I have never been insulted like that by a company before. They are basically stealing from people... I understand their policy but they don't offer a product as described...their shoes don't fit oh and I wore mine for about 10 minutes and the back of my ankle was bleeding, the bottom of the shoe writing was already rubbed off....don't waste your time or money! I should of done more research before purchasing...I'm out over 200$ and woth nothing to show for it....
Horrible customer service
Horrible shoes

I ordered a pair of shoes that didn't fit and returned them within their return policy window. They have completely ghosted me and I never got a refund (it's now a month later). They stole money from me and won't reply to any customer service inquiries.

Shoes fell apart after a month of wear... Sent them back under their warranty policy. Never heard back. No response to my emails, phone calls or messages through their website. It's been months at this point. I spent $150 on a pair of shoes I don't even have anymore. I would not trust this company. The service is worse than their poorly made shoes. Sad really. Now I only have NoBull to go to.

Bought a pair of shoes, were too small (even using their website's sizing chart). Tried to return them but after 5 days of run-around was told I could not return them for a refund since they were bought on sale.
Customer service is a joke, this company is lame.
GIVE OUT YOUR PHONE NUMBER IF YOU REALLY DO CARE ABOUT YOUR CUSTOMERS.

I ordered a pair of shoes from this company and returned them. I checked the tracking number and the return was received and signed for 9/7/21. It is 10/19/21 and I still have not received the refund. BUYER BEWARE: They will take your money and stop answering any messages. It has been over a month now since they received the return. I have filed a complaint with the Better Business Bureau and am still waiting for resolution.

I ordered shoes and wanted to get refund. I’ve gotten no response after one week and >5 attempts. That’s not acceptable and contradicts their stated return process as described on the website indicating 48 hour turnaround on inquiries.

Don't trust these guys! I ordered a pair of Chill Pill Transits from them over 2 weeks ago. After asking why my order was still pending shipping 4 days later, I got a reply from support (a whole 24 hours later) saying 'Oh, that's a bit odd, we'll look into it!'. Another week passed and I didn't hear anything back, so I tried to send an email to cancel my order (I have now purchased other trainers because of the abysmal waiting time), and I *STILL* haven't heard anything back from anyone about where my trainers are or about processing my refund. My last message to them was 6 days ago.

Honestly, just don't bother. They clearly don't care much about their customers!

The products I ordered came quickly and the quality is excellent. Hovever, be careful if you're going to do stunts with their shoes: they are very slippery the first days.