SubaruPartsDeal.comReviews 

376
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 166 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the quality of the products received, often noting them as original or OEM parts. Customers found the pricing to be very competitive, often significantly lower than dealerships, making it a cost-effective option for their needs. The delivery service was consistently highlighted for its speed and efficiency, with many parts arriving on time or even earlier than expected, well-packaged and in excellent condition. However, some customers experienced issues with delivery, citing slow shipping times or receiving incomplete orders. A few other people also felt that the product received was not as described or appeared to be used, despite paying for a new item, and some noted a lack of clear communication regarding product color or availability.

What people talk about most

Product

Reviewers highlight positive aspects of product, often finding the exact genuine parts needed at reasonable... See more

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting fast shipping... See more

Price

Clients share positive opinions on price, with many reviewers finding parts at a fraction of dealership costs... See more

Quality

Customers had positive experiences with quality, often praising parts for being original, new, and a perfect... See more

Order

Reviewers generally express satisfaction with the ordering process, highlighting its ease and the accuracy of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Part was great quality, original. Site easy to use and like that entering VIN ensures correct part is ordered. Appreciate the lower price compared to other sites. Shipping was pricey, but still lesser... See more

Rated 5 out of 5 stars

I was able to pick up several oil and air filters for my Subaru Outback at a very fair price. The items were shipped two days after the order was placed and delivered three days after shipment.

Rated 5 out of 5 stars

Got what I ordered, was able to add it to my Subaru just fine. My only issue is I didn’t know what color it was until it came in the mail. That would have been nice to clarify online. I have a green... See more

Rated 5 out of 5 stars

SubaruPartsDeal had the part I needed at a reasonable price. It arrived at my door on schedule in excellent condition. Couldn't ask for more.


Company details

  1. Auto parts shop

Written by the company

Are you a proud Subaru owner seeking the best in genuine parts and accessories for your beloved vehicle? Look no further than SubaruPartsDeal.com! As the leading supplier of brand-new Genuine Subaru parts at unbeatable discounted prices, we offer an extensive range of products shipped directly from authorized Subaru dealers to your doorstep.

Written by the company


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

376 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(376)

143 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Would leave less than one star if…

Would leave less than one star if possible. Ordered three part numbers based on their part lookup. Two were right one was wrong, they would not return the item because I had taken it out of the bag. When I asked how I would know the part was wrong without opening it they hung up on me. If you value any degree of customer support don’t buy here.

16 July 2025
Unprompted review
SubaruPartsDeal.com logo

Reply from SubaruPartsDeal.com

We’re truly sorry to hear about your experience. It’s disappointing to know we let you down, and we sincerely apologize for the inconvenience and frustration this caused. Your feedback is not taken lightly, and we’re committed to learning from this to ensure it doesn’t happen again.

Thank you for bringing this to our attention.

Rated 1 out of 5 stars

Received a used part

Received a used part. I could tell it was used because the clip to install it was bent and damaged. There were also marks on the part, consistent with having been previously installed. The part also had the same issue as the part that i was trying to replace. I submitted an rma request — rma took about a week to get back to me. They requested pictures and then told me based on the pictures the part was not used (even though the pictures clearly showed damage — and the fact that testing the part for quality cant be done with pictures). I ended up filing a dispute with my cc company. I will be avoiding this company in the future.

Edit: The RMA team is not the same as whoever replies to these reviews... This morning I received an email saying I was not eligible for a return because the part was electronic. There was no response to the fact the part was used and defective. This company operates on the principle that the customer is uneducated and wrong.
All I wanted to do was fix my car. Not get taken advantage of by a bunch of grifters.

8 July 2025
Unprompted review
SubaruPartsDeal.com logo

Reply from SubaruPartsDeal.com

We’re genuinely sorry to hear that your experience didn’t go as expected. Feedback like yours helps us see where we fall short, and we’re already looking into how we can do better moving forward.

Thank you for taking the time to let us know.

Rated 4 out of 5 stars

Make sure you have a list and order everything at one time

Received the parts and they worked out fine. Job completed with no problems. Would have been 5 stars, but right after placing the order, I realized I needed one more part. I called to add that part and was told by a lady, I would have to order separately and pay additional shipping. So I decided I did not really need that part. from 5 to 4 stars.

27 June 2025
Rated 4 out of 5 stars

Part arrived at the time frame…

Part arrived at the time frame expected. It fit perfectly and the price was good. My only complaint was that the box had been torn open on each end by the time it arrived at my door. After careful inspection, I decided to keep it.

27 June 2025
Rated 1 out of 5 stars

Piece did not fit.

Piece did not fit.

1 May 2025
SubaruPartsDeal.com logo

Reply from SubaruPartsDeal.com

Thank you for sharing your experience, and we are truly sorry to hear about the challenges you faced. We understand how important it is and your feedback is invaluable and will help us improve and better serve our customers in the future.

Rated 1 out of 5 stars

Be aware

Be aware
After searching parts for my car google brought me to their website that was saying that part 28171fe000 fits my vehicle.
I bought 20 pieces of that lugnut only to be refused by my mechanic as “wrong”. I reached out to 2 different local dealerships and both confirmed the part was wrong and I should use 28171AJ001 instead.
I started RMA “wrong parts” and same day got a response from corporation that I'm not elgible for the RMA because the cost of the part is less than $8. I responded that website has a misleading information about parts fitment. The company's responce was “Unfortunately, we can no longer assist with this RMA.”.
I called the support number. Joanna said they cannot proceed with RMA because I did not provide VIN while ordering. I said I can provide it now and she responded it cannot be accepted at this stage and there is nothing she can do about refunding or replacing parts in my order.
PS: Check business details (ownership and alternative names) on BBB to better understand this corporation.

31 May 2025
Unprompted review
SubaruPartsDeal.com logo

Reply from SubaruPartsDeal.com

Thank you for taking the time to share your experience. We're genuinely sorry to hear about the trouble you encountered with your order and the frustration it caused.

We understand how important accurate fitment information is when ordering vehicle parts. While our website’s compatibility listings are based on manufacturer-supplied data, we always recommend confirming part numbers with a VIN before ordering, especially for items with variations by trim or production date. That said, we regret that this situation wasn’t resolved more smoothly for you.

Regarding our return policy, items under a certain value typically fall outside of standard RMA processing due to shipping and processing costs often exceeding the item’s price. However, we realize this can be disappointing, especially if there was a fitment issue, and we apologize for any miscommunication during your support interactions.

We take feedback like yours seriously and will review this situation internally to see where improvements can be made.

Thank you for bringing this to our attention, and we sincerely appreciate the opportunity to address your concerns.

Rated 1 out of 5 stars

I ordered a grille and a badge...

I ordered a grille and a badge for my 2001 Legacy Wagon. The grille arrived as have my previous orders from this dealer. Unfortunately, I never received the badge (some $50 plus shipping). Coordination with the company seemed confused and was very frustrating as some weeks following the grille arriving they wanted the original shipping box and label. I went ahead and ordered a second badge; we'll see how this order works out and what they decide on for the original (missing) badge. Considering a small claims filing-which has worked for me before-as a matter of principle.

Note: 7/2/25 Have heard nothing more than the initial response on this matter.

17 June 2025
Unprompted review
SubaruPartsDeal.com logo

Reply from SubaruPartsDeal.com

Thank you for your continued business and for taking the time to share your experience. We’re very sorry to hear about the issue with your missing badge and the frustration you encountered while trying to resolve it.

We understand how disappointing it is when a part doesn’t arrive as expected and the follow-up process feels unclear. While it’s our standard procedure to request packaging details when investigating shipping discrepancies, we recognize this should have been handled more smoothly and promptly.

We’d appreciate the chance to review your order details again and see how we can resolve this for you.

We value your business and feedback — it helps us improve both our processes and service.

Rated 1 out of 5 stars

Wrong Parts and Bad Service

Ordered parts through them and shipping was almost as much as what I ordered! When the package arrived they had sent the wrong parts. I contacted their customer service, on top of being jerks, they wouldn’t send the correct part only refund the cost so I could pay shipping again. Do not use this website!

18 June 2025
Unprompted review
SubaruPartsDeal.com logo

Reply from SubaruPartsDeal.com

Thank you for sharing your experience, and we sincerely apologize for the inconvenience you encountered with your order and the service you received.

Receiving incorrect parts is frustrating, and it’s our goal to resolve those situations quickly and fairly. While our policy typically involves issuing a refund and allowing customers to reorder to avoid further delays, we regret if this process — or the way it was communicated — left you dissatisfied.

We also understand concerns about shipping costs, especially on smaller orders, and we’re actively working to provide more flexible shipping options for our customers.

Your feedback is important to us.

Thank you again for bringing this to our attention.

Rated 5 out of 5 stars

Fast and accurate

Received what I ordered and it was fast. Such a great experience compair to subaru direct wholesale who shipped me the wrong parts and ignore all my message!

30 May 2025
Rated 4 out of 5 stars

Ordered a replacement fog light assy…

Ordered a replacement fog light assy for a 2016 Forester. Got what I needed quickly for reasonable cost. Had a little trouble determining specifics re assemblies, kits, some side-specific, some not. Drawings could be a little clearer. I think I figured out that a "kit" has parts for someone adding it to a car which didn't before. Subaru owner manual says take to dealer to change the light bulb; unneccesary and pathetic.

26 March 2025

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