subsplash.com Reviews 333

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers are really happy with the website and app, finding them user-friendly and easy to navigate. Many appreciate the all-in-one platform that integrates various digital needs, making management simpler and more efficient. People also highlight the positive impact on their organizations, noting increased engagement and streamlined operations. However, some customers were dissatisfied with the customer service, mentioning issues like unfulfilled promises regarding phone support, slow responses, and difficulties with the onboarding process. A few people also felt that the platform might not be suitable for smaller organizations, and some experienced delays in getting their services fully operational.

What people talk about most

Website

Consumers find website experiences to be positive. Many reviewers appreciate the all-in-one ecosystem,... See more

Application

Customers consistently note positive experiences with the app, highlighting its all-in-one ecosystem that... See more

Customer service

Clients share ambiguous opinions on customer service. Many customers praise the helpfulness and knowledge of... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the platform's ease of use and... See more

Service

Customers had positive experiences with service, often praising Subsplash as an excellent partner in Gospel... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My first experience with sub splash was utilizing them for our live stream. The moment I realized that organized our messages, was incredibly user-friendly, and just worked I was hooked. We’ve then... See more

Rated 5 out of 5 stars

We were in the process of planning a church. We wanted to be able to have all of our communication platforms and digital needs in one place. After research we came to the conclusion at sub splash woul... See more

Rated 5 out of 5 stars

A smooth and very easy web creation design features. I have enjoyed working with SubSplash to get our church caught up on the web presence side. We have seen a rise in attendance and online giving... See more

Rated 5 out of 5 stars

In the world of churches, we are a step above "tiny," but our desire is to have the best digital presence we can muster. We know it will not be "epic" or monumental but we will be present. Subspla... See more


Company details

  1. Software company

Written by the company

Subsplash is the award-winning leader in mobile technology and digital engagement tools, helping thousands of churches around the world expand their reach and engage their communities through world-class technology. With the power of the Subsplash Platform you can create your own custom mobile app and website, showcase your content in a captivating way that's personalized to your people, live stream your services and events, fuel your mission with Subsplash Giving, manage your volunteers, plan your services, and more. Our mission is to glorify God and proclaim Jesus is Lord by building a great company that drives for humility, innovation, and excellence to delight millions of people on Subsplash platforms. Subsplash is trusted by more than 16,000 churches to expand their reach and connect with their people every day of the week.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

333 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Second Time User

Second Time User
This is the second church I've built out an app and website using Subsplash. The media management that it gives to us as a small church plant is amazing. I can do within Subsplash what I know some churches use 4-5 different programs for.
Specifically, I love that I can post a sermon video and have it automatically create the video and audio for the app, web, and podcast.
The web developer that comes with the app is also great to work with. I'm not a web designer and was able to build out the page in a few days.
Highly recommend!

6 May 2021
Rated 5 out of 5 stars

Ever since we first launched our app…

Ever since we first launched our app through Subsplash years ago, we have seen nothing but increased engagement, accessed content, and increased support for the work that our ministry does. We are so thankful for Subsplash!!

6 May 2021
Rated 5 out of 5 stars

Subsplash took a couple of novice…

Subsplash took a couple of novice webmasters and walked with them through the process of setting up a website, inserting content, and learning how to keep the site fresh. plus walked us through the process of getting the app ready for the app stores. Any time we have had a question or concern, they were there to walk with us through the issue to a resolution.

6 May 2021
Rated 5 out of 5 stars

User-Friendly and Timely

I have been so impressed with how user-friendly the dashboard is, for the continual improvements and extra resources provided to enhance the app, website, and subsplash live. What a fantastic ministry tool at such a critical fulcrum moment in church history! The timing of being introduced to subsplash was perfect as we launched a church in November 2020.

6 May 2021
Rated 5 out of 5 stars

This company and its people are amazing

This company is amazing. They quickly handle any issues that come up. They are extremely helpful through the entire building process (if you choose to build yourself - no need to know coding!). Their help doesn't stop there. They continue to help you with anything you need along your journey. They are consistently looking for ways to improve their service beyond what is currently available, by adding new features, etc.
I'm thankful we found subsplash. We have wanted a church app for several years and finally have one! We have been with Subsplash for a little over a year. We've live streamed for several years (maybe about 5 or so), but adding Subsplash Live to our plan has made it so much easier!!
Customer support is top! Company is top!

6 May 2021
Rated 5 out of 5 stars

I love what Subsplash offers our…

I love what Subsplash offers our church! We were using just a text service for about the same price and now we have so much more for the same amount of money! Our app is so professional looking and it is super easy to manage. All the employees are also easy to work with and will help you with anything.

6 May 2021
Rated 5 out of 5 stars

Subsplash great for apps, donations, & streaming

We use Subsplash for our Church app, online donations and streaming. We have been very happy with the services provided. Customer service has been excellent. There are so many options for the info on the app, and it has made our livestream easily accessible. Website integration is seamless and looks great. It has increased our donations, and it is the best streaming service we've used. Highly recommend!

6 May 2021
Rated 5 out of 5 stars

We love working with all the people at…

We love working with all the people at Subsplash! They are always prompt in answering your questions and returning your calls and emails. They are friendly and not pushy with trying to sell a product you feel you do not need. The app is very easy to use and there always new features to try out to communicate better with your church. Great company!

6 May 2021
Rated 4 out of 5 stars

We LOVE Subsplash

We LOVE Subsplash, although we are having trouble uploading media right now. Other than that Subsplash has been a dream!

6 May 2021
Rated 5 out of 5 stars

Highly Recommended!

I would recommend Subsplash to any church. The quality of product and customer service are second to none. We have used it for 5 years now as a church and we have no plans of switching now. I highly recommend it!

5 May 2021
Rated 5 out of 5 stars

Subsplash is great

Subsplash is a great company with a great mission that helps our church share the gospel and engage with our congregation.

5 May 2021

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