subsplash.com Reviews 333

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers are really happy with the website and app, finding them user-friendly and easy to navigate. Many appreciate the all-in-one platform that integrates various digital needs, making management simpler and more efficient. People also highlight the positive impact on their organizations, noting increased engagement and streamlined operations. However, some customers were dissatisfied with the customer service, mentioning issues like unfulfilled promises regarding phone support, slow responses, and difficulties with the onboarding process. A few people also felt that the platform might not be suitable for smaller organizations, and some experienced delays in getting their services fully operational.

What people talk about most

Website

Consumers find website experiences to be positive. Many reviewers appreciate the all-in-one ecosystem,... See more

Application

Customers consistently note positive experiences with the app, highlighting its all-in-one ecosystem that... See more

Customer service

Clients share ambiguous opinions on customer service. Many customers praise the helpfulness and knowledge of... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the platform's ease of use and... See more

Service

Customers had positive experiences with service, often praising Subsplash as an excellent partner in Gospel... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My first experience with sub splash was utilizing them for our live stream. The moment I realized that organized our messages, was incredibly user-friendly, and just worked I was hooked. We’ve then... See more

Rated 5 out of 5 stars

We were in the process of planning a church. We wanted to be able to have all of our communication platforms and digital needs in one place. After research we came to the conclusion at sub splash woul... See more

Rated 5 out of 5 stars

A smooth and very easy web creation design features. I have enjoyed working with SubSplash to get our church caught up on the web presence side. We have seen a rise in attendance and online giving... See more

Rated 5 out of 5 stars

In the world of churches, we are a step above "tiny," but our desire is to have the best digital presence we can muster. We know it will not be "epic" or monumental but we will be present. Subspla... See more


Company details

  1. Software company

Written by the company

Subsplash is the award-winning leader in mobile technology and digital engagement tools, helping thousands of churches around the world expand their reach and engage their communities through world-class technology. With the power of the Subsplash Platform you can create your own custom mobile app and website, showcase your content in a captivating way that's personalized to your people, live stream your services and events, fuel your mission with Subsplash Giving, manage your volunteers, plan your services, and more. Our mission is to glorify God and proclaim Jesus is Lord by building a great company that drives for humility, innovation, and excellence to delight millions of people on Subsplash platforms. Subsplash is trusted by more than 16,000 churches to expand their reach and connect with their people every day of the week.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

333 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Subsplash has been a true Godsend for…

Subsplash has been a true Godsend for our church and ministry. We were looking for one platform to handle website, streaming, storing media, calendar, messaging and subsplash delivered. Are there things we wish it did, sure but I wish my drove itself. They are constantly making improvements in all areas but giving for example has improved and continues to. We couldn't be happier with the support and overall experience. If you are a church or ministry looking for a way to simplify and grow then this is it.

5 May 2021
Rated 5 out of 5 stars

Subsplash is awesome

I love working with Subsplash everyone is so willing to help and all of the features they have to offer have really helped improve things at our church. I wish there was a number to call them rather than waiting on a call back. Other than that I have no complaints. I highly recommend them and they offer a lot for a reasonable price compared to other competitors.

5 May 2021
Rated 5 out of 5 stars

Help in a time of need.

Subsplash provided us exactly what we needed to connect with our people during our recent changing times. We signed up for what we needed and didn’t sign up for what we couldn’t use.

5 May 2021
Rated 5 out of 5 stars

We have been using Subsplash for our App, Giving & Website

We have been using Subsplash for our church app for the past four years and most recently our church website. Any time I have a question or need some help or guidance, I have never been disappointed with the support that Subsplash offers. The quality of the products they offer is simple yet beautiful. I would recommend Subsplash to anyone!

5 May 2021
Rated 5 out of 5 stars

We love Subsplash!

The process of starting and incorporating Subsplash into our Church was simple and easy! They're always accepting feedback and making updates to their platform. It is especially convenient for all of our platforms to be connected and having a one stop place to add and update any info.

5 May 2021
Rated 5 out of 5 stars

Subsplash is a great!

Subsplash is a great app and the user interface is easy to use! Not only do I give the app 5 stars, but the customer service team is outstanding. Prompt and informative, the CS team handles every question and need we have at the Knoxville Dream Center. Everyone is so impressed with the look of our app! Can we give 6 stars?

5 May 2021
Rated 5 out of 5 stars

With your help

With your help, our little church has been able to attempt and accomplish great things for God’s glory. To God be the glory!

5 May 2021
Rated 1 out of 5 stars

One of the modules in your latest…

One of the modules in your latest update of your software--the Bible Reading Plan--is full of bugs, is practically unusable. PLS RESTORE PREVIOUS VERSION. I found this in the PTV.ORG and LAMB LION Ministry APPS.

2 April 2021
Unprompted review
subsplash.com logo

Reply from subsplash.com

Hello, Ray Jr.! Thanks so much for bringing this to our attention. Our Support team would love to discuss this with you. Please reach out to them at support@subsplash.com. We are committed to serving you and helping find a resolution!

Rated 5 out of 5 stars

Great App and Customer Service

We have two different apps with Subsplash and love how both help us to engage with two different segments of our audience. They have so many add on options as you grow.

10 March 2021
Rated 5 out of 5 stars

They Listen!!

You listen to what your customers have to say! We requested a graph to show at least six months of giving at a glance.
IT'S HERE!! "ANALYTICS" Thank You!!!

9 March 2021
Rated 4 out of 5 stars

Love so much about Subsplash

Love so much about Subsplash. Thanks for all you do.

The website and app make it easy to deliver great content in a high quality package. It's great that our team can all manage the website and app with a very low learning curve.

The biggest complaint we have is the cumbersome photo and file manager for the website. We really want that to be easier for managing photo uploads and files. So clunky on that end.

Would also love to see an update to the templates at some point.

Overall, well done. Thanks.

5 March 2021

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