SuenoReviews 

2,578
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 186 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and beautiful design of the products, including beds, headboards, and mattresses, often describing them as well-made and sturdy. The delivery service is frequently highlighted as excellent, with many appreciating the speed, efficiency, and professionalism of the delivery teams who often assemble items and remove packaging. The ordering process is described as easy and convenient, with many reviewers noting the helpfulness of staff during phone calls to confirm details and arrange delivery. People also appreciate the availability of free fabric samples, which helps in making informed choices, and the effective communication throughout the entire process, including real-time tracking. However, some customers occasionally noted minor issues, such as delivery drivers having dirty hands, which could potentially mark the products.

What people talk about most

Product

Reviewers highlight positive aspects of product, expressing great satisfaction with the quality and design.... See more

Delivery service

People report positive experiences with delivery service, highlighting excellent communication and efficient... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing satisfaction with the... See more

Service

Reviewers mention positive feedback about service, consistently describing it as outstanding, excellent, and... See more

Order

Users describe positive interactions with order, highlighting an excellent and hassle-free ordering process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We purchased a gorgeous bed. First we orderer free material samples. Choose the right for us rich chocolate colour. Delivery guys contact us shortly after that they arrange suitable date for us. We h... See more

Company replied

Rated 5 out of 5 stars

Excellent company to deal with from start to finish, beautiful bed, headboard & mattress. Made and delivered in just a few weeks, the delivery men were great even though it had been a really long d... See more

Company replied

Rated 5 out of 5 stars

I’ve deliberately waited to give a review until I was satisfied the bed is as good as it looks. I’m so happy with it. Customer service was excellent with advice on sizing, style and colour. Very acc... See more

Company replied

Rated 5 out of 5 stars

The range of headboards, fabrics and colours is impressive. I was really pleased with the samples I received. I was even given some extra samples that your considerate staff member thought I may... See more

Company replied


Company details

  1. #11 of 115 best companies in Bed shop
  2. #15 of 225 best companies in Bedroom furniture shop
  3. #7 of 76 best companies in Furniture Manufacturer
  4. #27 of 399 best companies in Home Furniture Shop
  5. #8 of 87 best companies in Mattress Shop

About Sueno

Written by the company

Discover the epitome of bedroom elegance with Sueno, a family-owned Yorkshire brand that has been mastering the art of luxury beds and bedroom furniture for over 30 years. Our exclusive range includes divan beds, ottoman beds, upholstered headboards, and mattresses, all crafted to provide unmatched comfort and style. At Sueno, we merge traditional craftsmanship with contemporary design, delivering products directly through our online store to ensure premium quality at outstanding value. Experience personalized service and expert guidance as you transform your bedroom into a sanctuary of luxury and relaxation.

Product Guarantees

Your Peace of Mind

We are committed to providing high-quality products that meet your expectations. To ensure your peace of mind, we offer two types of guarantees: a 5-Year Bed Guarantee and a 1-Year Wear and Tear Guarantee. It's important to familiarise yourself with the coverage, exclusions, and conditions of these guarantees to understand your rights as a valued customer.

Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(2,578)

168 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality products fast delivery

I’ve ordered from Sueno three times now, they promptly send you a large selection of swatches on request, Lyndsey is mega efficient, the product is amazing quality and price is very competitive, they don’t do credit like Dreams etc but I would highly recommend Sueno for fast delivery too.

3 December 2025
Unprompted review
Sueno logo

Reply from Sueno

We actually offer credit terms through Klarna but this is a small supplement to our preferred payment methods. We prefer to keep financial companies out of our dealings.

Thanks for your review, Victoria.

Rated 5 out of 5 stars

Highly Recommend Sueno!

From start to finish our experience with Sueno has been exceptional. I came across Sueno when searching online for a bed base. We live in a small cottage and have been limited to a divan base to fit in our room. The prices were comparative to cheaper looking versions from some retailers, and much more affordable than other bespoke made options. There wealth of fabric choices was amazing, within 2 days of putting in for samples we received swatches, just in time for their xmas order cut-off. On ordering we did discover our postcode counted as out of their range, so there was a small delivery fee, and this did mean the delivery time went from 4-6 to 6-8wks... but here we are, 7days from ordering, looking forward to our first night in our new bed! We ordered on the Sunday, on Monday we received a friendly call checking through the order details, and explaining they were delivering in the area on the Saturday and they would do their best to make it and fit it on the shipment, but if not it would unfortunately be in the new year. We knew this could be the case so were not expecting to be able to get it so quick. So for this to have arrived, is absolutely amazing! The delivery updates were frequent and clear, the guys delivering were great. Very friendly, put it together quickly and efficiently, and took away all the packaging. As someone who works in the furniture manufacturing industry, I can say from seeing behind the scenes this level of service is not always the case. Now I am aware with delivery etc our stars aligned and we were very fortunate, but in general, the service from swatches, to delivery was fantastic, and the bed is great (I cant wait to decorate our room now!). Highly recommend Sueno.

10 December 2025
Sueno logo

Reply from Sueno

WOW WHAT A COOL REVIEW, GLD! Thanks for taking the time to write considered feedback.

Rated 5 out of 5 stars

First time purchasers. Highly recommend.

What a brilliant company! Free fabric samples and easy ordering The headboard is a custom height, yet it was still delivered within 3 weeks of ordering. The delivery guys were great and assembled the bed quickly.

10 December 2025
Sueno logo

Reply from Sueno

LOVE LOVE LOVE First time buyers!!! Thanks for leaving us your review, Cathryn.

Rated 5 out of 5 stars

Very good service

Very good service from ordering to delivery. I was always kept up to date, and the delivery was quicker than expected. The guys who delivered were also very good and efficient.

9 December 2025
Rated 5 out of 5 stars

Brilliant service and a great product…

Brilliant service and a great product at a reasonable price. This is the second time I’ve purchased from Sueno, and they’ve been prompt and met all expectations — which is quite rare with many brands and services. I highly recommend them.

9 December 2025
Rated 5 out of 5 stars

Excellent service, lovely bed

Excellent service throughout and I’m delighted with my ottoman base and headboard.

20 November 2025
Sueno logo

Reply from Sueno

We're glad you love your ottoman base and headboard, Karen. Thanks for leaving us a review.

Rated 5 out of 5 stars

Excellent quality Ottoman bed

I bought an ottoman bed with winged chesterfield headboard in ecru chenille. The bed is amazing quality with plush fabric. I would definitely recommend a Sueno bed. I will be ordering again

27 November 2025
Sueno logo

Reply from Sueno

Can't wait to serve you again, Marie! Thanks for your review.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look