SuenoReviews 

2,579
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 186 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and beautiful design of the products, including beds, headboards, and mattresses, often describing them as well-made and sturdy. The delivery service is frequently highlighted as excellent, with many appreciating the speed, efficiency, and professionalism of the delivery teams who often assemble items and remove packaging. The ordering process is described as easy and convenient, with many reviewers noting the helpfulness of staff during phone calls to confirm details and arrange delivery. People also appreciate the availability of free fabric samples, which helps in making informed choices, and the effective communication throughout the entire process, including real-time tracking. However, some customers occasionally noted minor issues, such as delivery drivers having dirty hands, which could potentially mark the products.

What people talk about most

Product

Reviewers highlight positive aspects of product, expressing great satisfaction with the quality and design.... See more

Delivery service

People report positive experiences with delivery service, highlighting excellent communication and efficient... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing satisfaction with the... See more

Service

Reviewers mention positive feedback about service, consistently describing it as outstanding, excellent, and... See more

Order

Users describe positive interactions with order, highlighting an excellent and hassle-free ordering process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We purchased a gorgeous bed. First we orderer free material samples. Choose the right for us rich chocolate colour. Delivery guys contact us shortly after that they arrange suitable date for us. We h... See more

Company replied

Rated 5 out of 5 stars

Excellent company to deal with from start to finish, beautiful bed, headboard & mattress. Made and delivered in just a few weeks, the delivery men were great even though it had been a really long d... See more

Company replied

Rated 5 out of 5 stars

I’ve deliberately waited to give a review until I was satisfied the bed is as good as it looks. I’m so happy with it. Customer service was excellent with advice on sizing, style and colour. Very acc... See more

Company replied

Rated 5 out of 5 stars

The range of headboards, fabrics and colours is impressive. I was really pleased with the samples I received. I was even given some extra samples that your considerate staff member thought I may... See more

Company replied


Company details

  1. #11 of 115 best companies in Bed shop
  2. #15 of 225 best companies in Bedroom furniture shop
  3. #7 of 76 best companies in Furniture Manufacturer
  4. #27 of 399 best companies in Home Furniture Shop
  5. #8 of 87 best companies in Mattress Shop

About Sueno

Written by the company

Discover the epitome of bedroom elegance with Sueno, a family-owned Yorkshire brand that has been mastering the art of luxury beds and bedroom furniture for over 30 years. Our exclusive range includes divan beds, ottoman beds, upholstered headboards, and mattresses, all crafted to provide unmatched comfort and style. At Sueno, we merge traditional craftsmanship with contemporary design, delivering products directly through our online store to ensure premium quality at outstanding value. Experience personalized service and expert guidance as you transform your bedroom into a sanctuary of luxury and relaxation.

Product Guarantees

Your Peace of Mind

We are committed to providing high-quality products that meet your expectations. To ensure your peace of mind, we offer two types of guarantees: a 5-Year Bed Guarantee and a 1-Year Wear and Tear Guarantee. It's important to familiarise yourself with the coverage, exclusions, and conditions of these guarantees to understand your rights as a valued customer.

Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

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4.9

All reviews

(2,579)

168 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic beds

This is the third bed I have purchased from sueno . Absolutely fantastic company. Communication is really fantastic and the delivery is also great. The beds are beautiful and can’t fault the price. Would absolutely recommend.

26 November 2025
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Reply from Sueno

Thanks for returning, Morag. It means a lot to us.

Rated 5 out of 5 stars

Beautiful headboard

Beautiful headboard, quick delivery of samples , very well packaged and delivered right on time. Thank you

26 November 2025
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Reply from Sueno

It was a pleasure serving you, Garry. Send some photos! We would love to see what it looks like!

Rated 5 out of 5 stars

Wonderful new beds for my house

Wonderful new beds for my house! I bought two divans with drawers, headboards and mattresses. They arrived as stated, the quality is amazing and despite being nervous of ordering mattresses without trying them they are the best we have ever had. Wonderful nights sleep ever since!

26 November 2025
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Reply from Sueno

So pleased to read your review, Gill. You are a super star! Enjoy wonderful sleep ahead.

Rated 5 out of 5 stars

Well made and attractive bed frame

Well made and attractive bed frame. Delivered promptly and put together by two men who then took all rubbish away. Win win.

28 November 2025
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Reply from Sueno

Lynn for the Win Win! Thanks for your review. I'll share it with the delivery staff that visited you.

Rated 5 out of 5 stars

Fantastic customer service from start…

Fantastic customer service from start to finish and an amazing bed!
We used went with Sueno to get a new bed for my 5yo. They sent him some fabric samples for the frame (in his name, which was a nice touch).
The fitters were great and really friendly.
The bed is so comfy, he now has the best bed in the house. We've decided that as soon as our bed needs replacing we'll also go with Sueno!

28 July 2025
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Reply from Sueno

Great back story Jack. We appreciate your feedback and look forward to levelling you up with your 5yo.

Rated 5 out of 5 stars

The quality and craftsmanship is lovely…

The quality and craftsmanship is lovely and I am so pleased with my new headboard! The fabric is beautiful! Very pleased!

27 November 2025
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Reply from Sueno

We're pleased that you're pleased, Helen! Thanks for choosing Sueno.

Rated 5 out of 5 stars

Excellent …

Customer service and delivery were both great, quality of the bed is fantastic. Would highly recommend.

20 November 2025
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Reply from Sueno

Thank you for your recommendation, Claire.

Rated 5 out of 5 stars

A totally outstanding experience…

A totally outstanding experience dealing with this firm. The highest levels of service I have experienced in a very long time. The product was excellent as well!

27 November 2025
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Reply from Sueno

It is really pleasing to read your feedback Peter. Thank you!

Rated 5 out of 5 stars

Bed perfection!

Fantastic beds and fabulous company to deal with. I ordered the bed then had a change of heart on the fabric which was no problem, delivery was really smooth and the drivers were quick and tidy leaving no rubbish.

The quality of the bed is great - the best fabric and I had ordered a lot of samples from other bed manufacturers!

I asked for a small off cut of the bed fabric for a small project a they were so obliging in sending it to me. Highly recommend Sueno

26 November 2025
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Reply from Sueno

Thanks for your positive review, Nicola. We would love to know what the small project is? {Just a nosey bunch}

Rated 5 out of 5 stars

Amazing experience and products

From the start to finish amazing experience! You first can order samples, you can choose what style bed you like. The service and the delivery spot on. Arrived on time very professional and attention to detail. Excellent customer service too!

26 November 2025
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Reply from Sueno

Thanks, Krystalia. A perfect summary of what we strive to achieve with every order.

Rated 5 out of 5 stars

Excellent service and communication…

Excellent service and communication from the start.
Delivered on time. Bed placed in room. Unpacked and any packaging taken away.
Well made product.
Would buy from this company again.

25 November 2025
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Reply from Sueno

Thanks for your feedback, P Conway.

Rated 5 out of 5 stars

Great quality products

Great quality products, the staff go out of their way to be helpful. Hassle and stress free from start to delivery.

25 November 2025
Sueno logo

Reply from Sueno

We're glad that you enjoy your Sueno experience, Jennifer. Thanks for choosing us.

Rated 5 out of 5 stars

Great company

Great company, love my new bed from order to delivery the service and quality was perfect

25 November 2025
Sueno logo

Reply from Sueno

Thanks, Lauren.

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