The machine usually works but it is wi-fi dependant and that is the issue. To start the instructions were not very intuitive and we struggled to use it. Several attempts at using our own card had to... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
In general the best end-to-end solution there currently is. Still buggy occasionally, but if every part gets perfected, it will dominate the market for sure
Company replied
Really handy app, does everything i need it too, only reason for 4 stars instead of 5 is it logs me out sometimes
Company replied
Excellent service, money straight into bank for a very reasonable charge. Easy to use and can use it with your own mobile phone.
Company replied
Company details
- #48 of 60 best companies in Payment service
- #100 of 117 best companies in Financial Institution
Written by the company
SumUp is a leading global financial technology company driven by the purpose of levelling the playing field for small businesses. Founded in 2012, SumUp is the financial partner for more than 4 million small merchants in over 35 markets worldwide, helping them start, run and grow their business. Through its Super App, SumUp provides merchants with a free business account and card, an online store, and an invoicing solution – as well as in-person and remote payments seamlessly integrated with SumUp’s card terminals and point-of-sale registers. SumUp is committed to leveraging its success to make the world a better place and has pledged to donate 1% of its revenue to support environmental, educational and entrepreneurial causes. In 2022 SumUp was recognised as a Top Global Employer for the LGBTQ+ community by the Stonewall Workplace Equality Index.
Contact info
United Kingdom
- sumup.com
4.1
Great
43K reviews
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Card renewal
Hi , my card is run out for a few months now, and I've ordered a New one, but I didn't receive it up to now, and I've tried by texting sum up customer service, for resending me a new one unfortunately nor responseded or contacting me. Very bad.
28 April 2026
Unprompted review
Reply from SumUp
Hello Mr. Yahia Ouendi,
we are truly sorry for the delay in receiving your new card and for the frustration caused by the wait. We understand how important this is for your business.
Please check your inbox, as our support team has just sent you an email with important information regarding the next steps for your card renewal.
We want to make sure the replacement reaches you as quickly as possible, so please follow the instructions in that message.
Thank you for your patience while we get this resolved for you.
Best regards,
Your SumUp Team
Reply from SumUp
Hi,
Thank you so much for the 5-star review!
We are thrilled to hear that you are enjoying our services.
Your feedback is greatly appreciated and motivates us to keep providing the best experience possible for our merchants.
If there is ever anything we can do to support your business further, please don't hesitate to reach out.
Best wishes,
SumUp Team
Speed and ease of use is amazing.
28 April 2026
Reply from SumUp
Hi Julie,
Thank you so much for the 5-star review! We are thrilled to hear that you are finding the speed and ease of use to be amazing.
We know how important efficiency is for running a business, so it's great to know we're hitting the mark for you.
We truly appreciate you taking the time to share your positive experience!
Best wishes,
SumUp Team
Replaced reader FOC
Over the years it’s got better, my reader has just packed up said to contact SumUp so I did and without question they replaced it FOC and also sent me a stand for it FOC the unit must of been over 4 years old although service can be painful and some times I’ve sorted the problem myself with the online shop application
27 October 2025
Reply from SumUp
Hi Rhoda,
Thank you so much for the 5-star review!
We are delighted to hear that we could get your business back up and running with a free replacement reader and a stand, even after four years.
We also truly appreciate your honest feedback regarding the service experience and the online shop application. We recognize that it can be frustrating when things aren't seamless, and we're sorry for the "painful" moments you've encountered. Your ability to self-solve is impressive, but we are working hard to make our support and tools more intuitive so you don't have to.
Thank you for staying with us over the years and for helping us get better!
Best wishes,
SumUp Team
Reply from SumUp
Hi Noorullah,
Thank you so much for the 5-star review! We are thrilled to hear that you enjoyed our great and fast service.
Providing a quick and seamless experience for our merchants is always our top priority, and we truly appreciate you taking the time to share your positive feedback.
Thank you for choosing us!
Best wishes,
SumUp Team
Human customer service
Need a person to speak as a customer service to help out the problems not always automatic robotic chats
28 April 2026
Reply from SumUp
Hello Zahed,
We are truly sorry for the frustration you’ve experienced while trying to get the support you need. We completely understand that sometimes you just need to speak with a real person, and an automated chat can feel limiting when your business is on the line.
Your feedback is vital in helping us improve how we connect with our customers.
Regarding the issue you raised, we’ve identified and resolved it for you. We kindly invite you to check your app inbox for further details and confirmation.
Thank you for your honesty and for your patience as we work to improve our service.
Best wishes,
SumUp Team
Reply from SumUp
Hello Nimesha,
Thank you for the wonderful 5-star review! We are so glad to hear that you find the product easy to use and that you are pleased with your experience.
Your feedback is incredibly valuable to us, and we truly appreciate you taking the time to share it.
Best wishes,
SumUp Team
I do love the sale part of it
I do love the sale part of it. It is reliable enough I would like the product screen to be more customisable not fix alphabetically. Also I cant see my employees sales in real time.
28 April 2026
Reply from SumUp
Hello Alexandre,
Thank you for sharing your feedback with us! We are so glad to hear that you love the sales part of the app and find it reliable—it’s great to know that our core features are helping your business.
However, we genuinely hear your frustration regarding the product screen and employee tracking. We understand how helpful it would be to customize your screen layout beyond just alphabetical order, and we recognize the importance of monitoring team performance in real-time.
Your input is incredibly valuable, and we’ve shared these specific suggestions with our product team to help prioritize future updates.
Thank you for helping us improve!
Best wishes,
SumUp Team
Very happy and impressed about your…
Very happy and impressed about your service.
Very reliable and efficient
28 April 2026
Reply from SumUp
Dear customer,
We're very happy to hear that you're impressed with our reliable and efficient service! Thank you for sharing your positive experience with us.
Kind regards,
Your SumUp Team
Reply from SumUp
Hello Michael,
I am so sorry to hear that you’ve had such a frustrating experience with the product.
We completely understand how stressful it is when your tools don't work as expected, especially when you are trying to run your business.
Thank you for bringing this to our attention—your feedback is vital in helping us improve our stability.
Best wishes,
SumUp Team
Reply from SumUp
Hello Md Saiful Islam Sabuj,
Thank you for the nice comment!
We are very pleased that you are happy with SumUp!
Best regards, your SumUp Team
Reply from SumUp
Hello Saman Ahmed,
Thank you for the nice comment!
We are very pleased that you are happy with SumUp!
Best regards, your SumUp Team
Too much deductions precentage
27 August 2025
Reply from SumUp
Dear Malik,
Thank you for sharing your feedback, as it's very valuable to us.
When it comes to fees negotiation requests, accounts need to meet a certain criteria for said negotiations to take place.
Unfortunately, according to our team's response, yours doesn't seem to be eligible, and for that, we apologise.
We do, however, appreciate your feedback and will be escalating it to our team.
Best regards,
The SumUp team.
Ridiculous Company to Engage With
Ridiculous Company to Engage With.
From start to finish, mis-sold a contract for a POS contract that we never used and couldn't cancel. When the contract finished, despite, when asked if we wished the contract to carry on we said no, it carried on. Still haven't had confirmation that the contracts ended and feel robbed of £600 from a years contract. Avoid.
27 October 2025
Reply from SumUp
Hello Charm Miller,
Thank you for the nice comment!
We are very pleased that you are happy with SumUp!
Best regards, your SumUp Team
Reply from SumUp
Hello Luke Pajo,
Thank you for the nice comment!
We are very pleased that you are satisfied with SumUp and our Servicve!
Best regards, your SumUp Team
Very easy to use
27 April 2026
Reply from SumUp
Hello Gayle Collins,
Thank you for the nice comment!
We are very pleased that you are happy with SumUp!
Best regards, your SumUp Team
Reply from SumUp
Hello Mark Swallow,
Thank you for the nice comment!
We are very pleased that you are happy with SumUp!
Best regards, your SumUp Team
Reply from SumUp
Hello Usha Oliver,
Thank you for the nice comment!
We are very pleased that you are happy with SumUp!
Best regards, your SumUp Team
We have terrible trouble trying to get…
We have terrible trouble trying to get our payments transferred to our selected bank account. We follow all directions but it still comes up as transfer failed. The last amount took us a week to get our money, and been trying constantly all day with no luck to get this amount. When you need your income, its no joke.
27 April 2026
Unprompted review
Reply from SumUp
Hello Catherine,
We sincerely apologize for the stress and frustration this has caused you.
We completely understand that when it comes to your income, there is no room for delay, and we take your feedback very seriously.
To help resolve this as quickly as possible, our team has already sent a detailed email to your registered address regarding these failed transfers.
We are committed to ensuring you receive your funds without further delay from now on.
Best wishes,
Your SumUp Team
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