The machine usually works but it is wi-fi dependant and that is the issue. To start the instructions were not very intuitive and we struggled to use it. Several attempts at using our own card had to... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
In general the best end-to-end solution there currently is. Still buggy occasionally, but if every part gets perfected, it will dominate the market for sure
Company replied
Really handy app, does everything i need it too, only reason for 4 stars instead of 5 is it logs me out sometimes
Company replied
Excellent service, money straight into bank for a very reasonable charge. Easy to use and can use it with your own mobile phone.
Company replied
Company details
- #48 of 60 best companies in Payment service
- #100 of 117 best companies in Financial Institution
Written by the company
SumUp is a leading global financial technology company driven by the purpose of levelling the playing field for small businesses. Founded in 2012, SumUp is the financial partner for more than 4 million small merchants in over 35 markets worldwide, helping them start, run and grow their business. Through its Super App, SumUp provides merchants with a free business account and card, an online store, and an invoicing solution – as well as in-person and remote payments seamlessly integrated with SumUp’s card terminals and point-of-sale registers. SumUp is committed to leveraging its success to make the world a better place and has pledged to donate 1% of its revenue to support environmental, educational and entrepreneurial causes. In 2022 SumUp was recognised as a Top Global Employer for the LGBTQ+ community by the Stonewall Workplace Equality Index.
Contact info
United Kingdom
- sumup.com
4.1
Great
43K reviews
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Awesome app to use for any small…
Awesome app to use for any small business. Packed full of great features that I did not expect. Used Stripe previously and this is far far better.
29 April 2026
Reply from SumUp
Dear Wayne,
We're happy to hear that our app is a great fit for your small business! It's wonderful you're finding our features helpful. Thanks for the positive feedback.
Kind regards,
Your SumUp Team
Reply from SumUp
Hi Jade,
Thanks for the great feedback! We're glad to hear our service is making things easy for you.
We look forward to continuing to support your business!
Best wishes,
Your SumUp Team
Reply from SumUp
Ciao Francesco,
Grazie mille per le 5 stelle!
Siamo davvero entusiasti di sapere che consideri la nostra soluzione TOP e performante.
Lavoriamo ogni giorno per garantire che i nostri strumenti siano i partner ideali per la crescita della tua attività, offrendo velocità e affidabilità in ogni transazione.
Grazie per la fiducia che riponi in SumUp, siamo orgogliosi di essere al tuo fianco!
Cordiali saluti,
Team SumUp
Reply from SumUp
Hi Zerilla,
Thanks for the 5-star review!
We’re thrilled to hear you think SumUp is super cool.
We love keeping things simple and stylish for our merchants.
Stay cool and happy selling!
Best regards,
Your SumUp Team
Top notch service and very reliable
29 April 2026
Reply from SumUp
Hello James,
We truly appreciate your feedback! Reliability is at the heart of everything we do because we know how important it is for your business to run without interruptions.
Thank you for choosing SumUp—we look forward to a long and successful partnership!
Best wishes,
Your SumUp Team
Reply from SumUp
Hello Allahnoor Maroofkhil,
Thank you for the nice comment!
We are very pleased that you are happy with SumUp!
Best regards, your SumUp Team
Reply from SumUp
Hello Sergey Arnautov,
Thank you for the nice comment!
We are very pleased that you are happy with SumUp!
Best regards, your SumUp Team
Reply from SumUp
Hi Adnan,
Thank you for the 4-star review!
We’re happy to hear that you’re enjoying our service. If there’s anything we can do to make your experience even better and earn that 5th star next time, please let us know.
We appreciate your support!
Best regards,
Your SumUp Team
Reply from SumUp
Dear Darren,
We appreciate you taking the time to share your positive experience! It means a lot to us that you recommend our services.
Kind regards,
Your SumUp Team
Excellent app and banking so easy to…
Excellent app and banking so easy to use no other as good as sum up
29 April 2026
Reply from SumUp
Dear Jason,
We appreciate your positive feedback! We are very happy to hear you find our app excellent and our banking services easy to use. Thanks for your comment!
Kind regards,
Your SumUp Team
I have been trying to cancel my SumUp…
I have been trying to cancel my SumUp contract since June 2024, when our shop closed. Despite sending multiple emails — including a formal cancellation notice in January 2025. When I called their support line, I was told cancellations can only be done by email. Meanwhile, SumUp has continued to charge €52 every month for a service I no longer use and have not used for nearly two years. Afte multiple emails, I have finally received a response in April 2026 after hounding them on social media.
I am now owed over €1,500 in fees, administrative costs and interest, and have been forced to threaten legal action just to get a response.
If you are considering signing up with SumUp, think carefully about how easy it will be to leave when you need to. In my experience, it is close to impossible. They use English as an easy way to convert you to a customer but everything to do with cancellation is made doubly painstaking because the process is entirely in German
Edit
Sumup has just replied that they sent me many emails in response to my request for cancellation. Sum kindly send me proof of these emails specially from 2024 and January 2025. I've only heard from you on this subject this month after we wrote to you Social Media.
1 April 2026
Unprompted review
Reply from SumUp
Dear Meher,
We are very sorry to hear that you had difficulties with ending your POS contract.
Our records show, in fact, many requests to end your contract, but also many replies from our agents asking you to fill the form in order to do so.
Unfortunately, we never received the form needed, or any reply to our emails.
Two days ago, a new email was sent with a link to cancel your subscription.
We need you to click on the link in order to register your request and then cancel your subscription.
Without it, our agents can't assist further.
Please accept our apologizes for any inconvenience caused.
At SumUp, we are committed to continually improving the quality of our services and support, and your feedback plays an important role in that process.
Sincerely,
The SumUp Team
Reply from SumUp
Dear Adil,
Thanks for your positive feedback about our services.
It's a pleasure to know that you enjoy using our devices.
Best regards,
Your SumUp team.
Reply from SumUp
Hello Juliet,
We're happy to hear you're happy with our services and hope to continue working together for a long time to come.
If you ever recommend us, take advantage of our referral program!
I'll send you the article in our support center where we explain everything in detail: https://help.sumup.com/en-GB/articles/k6AXjJ9KVXEeHE4a572tx
Thank you for your review!
Kind regards,
-The SumUp Team
Reply from SumUp
Hello Susie,
Hello, thank you for your honest feedback. We are glad to hear that you find the service great when it’s running smoothly, but we are truly sorry for the 'clunky' and inconsistent experience you’ve had recently.
We know that in business, you need tools you can rely on every single time. It’s frustrating when technology feels like a hurdle rather than a help, and we apologize for that friction.
We would love to look into your specific account to see if there is a connectivity or software issue we can resolve for you.
Please reach out to our team at https://help.sumup.com/en-GB so we can make this 'great' consistently.
Best regards,
Your SumUp Team
Dont use thier service
Dont use thier service , they take me 30 euros after i have made a bank deposit , so money gone and support dont exsiste , for me this site is not legit you will only loose your money , horrible exprience for me , i will never use Them again
28 April 2026
Unprompted review
Reply from SumUp
Hello Lina,
We were very concerned to read about your experience and would like to offer our sincere apologies.
Please be assured that SumUp is a fully regulated financial institution; your funds are secure and are never simply 'lost.'
Regarding the €30 in question, our support team is already investigating whether this was a transaction fee, a bank transfer adjustment, or a pending verification.
We are also sorry if you found it difficult to reach us previously—we are working hard to improve our accessibility.
We are committed to resolving this for you as quickly as possible.
Best regards,
Your SumUp Team
Very good service and quality food
27 December 2025
Reply from SumUp
Hello Saiqi,
Thank you for the nice comment!
We are very pleased that you are satisfied with SumUp and our service!
Best regards, your SumUp Team
Terrible terrible company
Terrible terrible company. Constantly refusing payments and customer service is dreadful. You can't actually speak to a advisor on the phone just a chat bot. They constantly cast blame rather than accepting there is a issue their end with their system.
28 April 2026
Unprompted review
Reply from SumUp
Dear Shaun,
Thank you for sharing your experience with our services, although it wasn't up to your initial expectations.
Unfortunately, you don't seem to have provided enough context with your review, which would allow us to address it properly.
We say this because refused payments might stem from several root causes, ranging from issues with your devices to a suspended account.
As for the inability to speak to an operator, you may request it if the response provided by our chatbot does not meet your expectations or simply does not address your query properly.
In the end, those are the only options we can suggest, as our additional information request, which would allow us to escalate it for you directly, remains unanswered on your part to this day.
Nonetheless, we hope the explanation provided was enough to shed some light on the situation, and apologise for any inconvenience this might have caused.
Best regards,
The SumUp team.
Reply from SumUp
Hello Graham Short,
Thank you for the nice comment!
We are very pleased that you are happy with SumUp!
Best regards, your SumUp Team
Very easy to use
28 April 2026
Reply from SumUp
Dear Iki,
We're so happy to hear that our services are easy for you to use! Thank you for your positive feedback; it really means a lot to us.
Kind regards,
Your SumUp Team
Reply from SumUp
Salut Zohra!
Merci beaucoup pour votre évaluation de 5 étoiles !
C'est un plaisir de lire que vous êtes satisfait de nos services.
Un grand merci pour votre confiance et pour avoir pris le temps de partager ce retour positif.
Bien cordialement,
L'équipe SumUp
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