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Sungage Financial Reviews 2,023

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 267 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the professionalism and helpfulness of the staff. Customers consistently praise the excellent service, noting how well-informed they were throughout complicated processes and appreciating the company's efficiency in handling paperwork and loan information. The user experience is often described as easy, fast, and hassle-free, with many appreciating the clear communication and smooth process from start to finish. Customer service is frequently highlighted as outstanding, with agents being patient, understanding, and quick to resolve issues. However, some people mentioned issues with payment processing, including incorrect charges, delinquent notices despite scheduled payments, and difficulties with auto-payment setups. A few other people also felt that the company struggled to fix simple problems, requiring intervention from their solar company, and some were surprised by unexpected full payment invoices.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Service

Reviewers highlight positive aspects of service, noting that many felt satisfied with the overall process,... See more

User experience

Clients share positive opinions on user experience, describing it as very positive, efficient, and wonderful... See more

Customer service

Consumers find customer service to be positive, with many reviewers appreciating the helpfulness and clear... See more

Payment

Customers consistently note ambiguous experiences with payment, with some expressing frustration over... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sungage has been streamlined and clear. The one issue I found had more to do with our solar broker - not Sungage. Just note that there's a temporary monthly which *goes up* if you don't apply the 30... See more

Company replied

Rated 5 out of 5 stars

Sungage demonstrates a high level of professionalism and caring. At every step we were kept informed of what was happening, what else was needed and when all was completed. We have never been so well... See more

Company replied

Rated 5 out of 5 stars

Sungage took care of all of our paperwork and loan information for our new solar array from Solara. They were very professional and lifted that burden of paperwork off our shoulders. I also like their... See more

Company replied

Rated 5 out of 5 stars

When a person makes a call to a company they are usually seeking help. Some companies offer excuses but are not helpful in problem resolution. Sungage seems to get this. The agents worked with me to r... See more

Company replied


Company details

  1. Financial Institution

Written by the company

Sungage Financial Sungage provides residential solar financing to help homeowners make the smart switch to solar. We offer lower monthly loan payments for solar financing, with terms up to 25-years and the most consumer-friendly treatment of state and local tax incentives. We help you shine!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

It was easy peasy

It was easy peasy. Whenever I had a question it was answered quickly and completely. It am very happy with the complete process. I am sure if any questions come up
Down the line they will be handled professionally and quickly

3 April 2026
Sungage Financial logo

Reply from Sungage Financial

Thank you for taking the time to leave feedback, David! We're so glad you had a great experience!

Rated 3 out of 5 stars

very stressful that it keeps deleting…

very stressful that it keeps deleting my auto payments.

3 March 2026
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Reply from Sungage Financial

Thank you for taking the time to leave feedback, Tri. We're disheartened to hear about your payment issues. We're here to help, please reach out to our servicing team at 877-742-2701 so we can help. Thank you!

Rated 3 out of 5 stars

I’m still getting high electric bills

I’m still getting high electric bills

26 March 2026
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Reply from Sungage Financial

Thank you for taking the time to leave feedback, Larry. We are here to help. Please reach out to us at 844-SUNGAGE so we can review your account with you and answer any questions you may have.

Rated 5 out of 5 stars

Application was easy

Application was easy, but I haven’t received my pay schedule yet because my system is not activated as of now

27 March 2026
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Reply from Sungage Financial

Thank you for taking the time to leave a review, Tracey! If you need any assistance, please don't hesitate to reach out to us at 844-SUNGAGE.

Rated 5 out of 5 stars

My experience so far with Sungage has…

My experience so far with Sungage has been smooth and easy. Really appreciate the assistance throughout the process and guidance on next steps.

17 March 2026
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Reply from Sungage Financial

Thank you for taking the time to leave a review, Collin! We're so glad to hear your experience has been easy!

Rated 4 out of 5 stars

Everything went good learned the app

Everything went good learned the app. Today I had a problem, and my panels are not showing any production. I am now trying to trouble shoot using the app. So I do not know how to fix the problem

18 March 2026
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Reply from Sungage Financial

Thank you for taking the time to leave a review, Scott. We're sorry to hear about the issues you are experiencing with the app. If you are referring to the Sungage Financial app, please don't hesitate to reach out to us at 844-SUNGAGE. If this app is provided by your installer, please give them a call. Thank you!

Rated 5 out of 5 stars

Sungage experience.

I have no complaints here. They were very patient with me, and answered my questions about their product. We are anxious to get everything going.

17 March 2026
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Reply from Sungage Financial

Thank you for taking the time to leave a review, Patsy! Congrats on taking the first steps in your solar journey!

Rated 5 out of 5 stars

The loan was quick and easy

The loan was quick and easy, the steps are simple and everything went smoothly.

10 March 2026
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Reply from Sungage Financial

Thank you for taking the time to leave a review, Mark!

Rated 5 out of 5 stars

Very user-friendly

The whole process was very user-friendly and the loan terms were customer-focused and very affordable.

6 March 2026
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Reply from Sungage Financial

Thank you for taking the time to leave a review, Asa!

Rated 5 out of 5 stars

It was so simple.

It was very easy to work with them.everything was upfront and they made sure I understood every step.

10 March 2026
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Reply from Sungage Financial

Thank you for taking the time to leave a review, Donna! We're so glad you had a great experience!

Rated 5 out of 5 stars

The job was done very good and the…

The job was done very good and the technicians were very good. I love the way it looks. It was a pleasure doing business with you.

5 March 2026
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Reply from Sungage Financial

Thank you for taking the time to leave a review, Vernon!

Rated 5 out of 5 stars

Great group of guys

Great group of guys! Worked very fast and hard getting unit together

4 March 2026
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Reply from Sungage Financial

Thank you for taking the time to leave a review, Marcus!

Rated 5 out of 5 stars

It is early in the process

It is early in the process but the tools and information provided have been excellent!

27 February 2026
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Reply from Sungage Financial

Thank you for taking the time to leave a review, David!

Rated 5 out of 5 stars

It was a great experience!

It was a great experience from beginning to end! David really dedicated his time to go over everything with us no matter how many questions we had throughout the process. The team was courteous and very professional. They worked very hard and they were done in a timely matter.

20 February 2026
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Reply from Sungage Financial

Thank you for leaving a review, Ana! We're so glad you had a great experience!

Rated 5 out of 5 stars

My loan was approved very quickly

My loan was approved very quickly, just on time as I was expecting. I was offered different options. Very happy with results.

25 February 2026
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Reply from Sungage Financial

Thank you for taking the time to leave a review, Angel! We're so glad to hear about your experience!

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