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Sungage Financial Reviews 2,025

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 256 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professionalism and helpfulness of the staff, noting their clear communication and dedication to explaining every detail. The service is frequently described as efficient and easy, with many appreciating the smooth process for loan applications and paperwork handling. Reviewers also highlight the excellent customer service, emphasizing quick issue resolution and a supportive approach. However, some people mentioned issues with payment processing, including incorrect amounts, delinquent notices despite scheduled payments, and difficulties with auto-payment setups. There were also occasional concerns regarding unexpected invoices for full payment and charges before service completion.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers expressing satisfaction with the professionalism,... See more

Service

Customers had positive experiences with service, often highlighting the professionalism and efficiency of the... See more

User experience

People report positive experiences with user experience, describing the process as easy, smooth, and... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the helpfulness and... See more

Payment

Users describe ambiguous interactions with payment, with some finding the financing easy to establish and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sungage has been streamlined and clear. The one issue I found had more to do with our solar broker - not Sungage. Just note that there's a temporary monthly which *goes up* if you don't apply the 30... See more

Company replied

Rated 5 out of 5 stars

Sungage took care of all of our paperwork and loan information for our new solar array from Solara. They were very professional and lifted that burden of paperwork off our shoulders. I also like their... See more

Company replied

Rated 5 out of 5 stars

Sungage demonstrates a high level of professionalism and caring. At every step we were kept informed of what was happening, what else was needed and when all was completed. We have never been so well... See more

Company replied

Rated 5 out of 5 stars

When a person makes a call to a company they are usually seeking help. Some companies offer excuses but are not helpful in problem resolution. Sungage seems to get this. The agents worked with me to r... See more

Company replied


Company details

  1. Financial Institution

Written by the company

Sungage Financial Sungage provides residential solar financing to help homeowners make the smart switch to solar. We offer lower monthly loan payments for solar financing, with terms up to 25-years and the most consumer-friendly treatment of state and local tax incentives. We help you shine!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

My loan was approved very quickly

My loan was approved very quickly, just on time as I was expecting. I was offered different options. Very happy with results.

25 February 2026
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Reply from Sungage Financial

Thank you for taking the time to leave a review, Angel! We're so glad to hear about your experience!

Rated 5 out of 5 stars

Listening to the customer

Listening to the customer,as he/she has the final say $$. Service is very important. I ask the salesman Nic to postpone the install until the snow and ice was off the roof. Thanks Nic.

18 February 2026
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Reply from Sungage Financial

Thank you for taking the time to leave a review, Thomas!

Rated 1 out of 5 stars

We signed our solar contract on June…

We signed our solar contract on June 23, 2025. Installation was completed November 7th 2025. As of today, our system is still not operational and we do not have Permission to Operate (PTO).

After installation, the project failed inspection and required fire plan corrections. We later learned directly from the fire department that corrections were issued to the contractor on January 26, 2026, and the delay was due to design revisions and panel layout compliance — issues that should have been addressed before installation.

There has been constant follow-up required on our end just to receive basic updates. Management has not proactively reached out despite multiple escalation requests. Communication has been inconsistent and reactive.

We are now months post-installation, making loan payments on a non-operational system, and facing potential panel removal due to design errors.

Based on our experience, this process has been poorly managed from design through permitting. We cannot recommend this company.

17 February 2026
Unprompted review
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Reply from Sungage Financial

Thank you for sharing your experience, Vanessa. We're disheartened to hear about the significant delays and issues you've encountered with your solar project.

We want to clarify, Sungage Financial provides the financing for your solar project, but we are not involved in the design, installation, or permitting of your solar system. The issues you've described are handled by your solar installation company.

If you're having difficulty getting a response from your installer or need assistance, please call us at 844-SUNGAGE. If applicable, we can advocate on your behalf with the solar installer. If the system is non-operational, please contact our servicing team at (877) 742-2701 to learn about our payment deferment options.

Rated 5 out of 5 stars

Smooth Process & Great Communicati

My experience with Sungage Financial was excellent from start to finish. The process was smooth, transparent, and easy to understand. They clearly explained the financing options and answered all of my questions promptly. I appreciated the professionalism and clear communication throughout the entire process. Everything moved efficiently, and I felt confident every step of the way. I highly recommend them to anyone looking for a reliable solar financing partner.

10 February 2026
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Reply from Sungage Financial

Thank you for taking the time to leave a review, Lokencia! We are so glad to hear this feedback, this is the exact service we strive to give every day!

Rated 5 out of 5 stars

Friendly People Happy to Help

Friendly people happy to help and explain the process. Also very responsive to e-mails.

1 February 2026
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Reply from Sungage Financial

Thank you for taking the time to leave a review, Jonathan! We are always happy to help!

Rated 5 out of 5 stars

Very caring customer support

After running into many issues with my installers, I contacted Sun Gauge to come up with a solution. Customer support was amazing and helped me quickly resolve the issues with permit violations and my Township electrical inspector. They were able to defer payments t not pay double utility bills and solar loan payments.
Great experience

6 February 2026
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Reply from Sungage Financial

Thank you for taking the time to leave a review, Paul! We're so glad our amazing customer service team was able to help!

Rated 5 out of 5 stars

The solar panel Jan 26

The job was done the inspectors came when they they were coming to inspect the work done we are very happy that the roof is also done very satisfied with the work done thank you

27 January 2026
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Reply from Sungage Financial

Thank you for taking the time to leave a review, Virginia! We're so glad you had a great experience!

Rated 5 out of 5 stars

The financing was easy to establish

The financing was easy to establish. Customer care was accessible and responsive. Promises were kept. All good.

21 January 2026
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Reply from Sungage Financial

Thank you for taking the time to leave a review, John! We're so glad you had a great experience!

Rated 4 out of 5 stars

Working with them was easy

Working with them was easy, and the login website was well designed and accessable.

16 January 2026
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Reply from Sungage Financial

Thank you for leaving a review, Himanshu! We're so glad you've enjoyed our portal!

Rated 5 out of 5 stars

Quick

Quick, efficient even after changing solar companies.

6 January 2026
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Reply from Sungage Financial

Thank you for leaving a review, Johnny!

Rated 4 out of 5 stars

The company has been working with me…

The company has been working with me thru the process and have been very helpful when I did not under and the technical stuff

8 January 2026
Sungage Financial logo

Reply from Sungage Financial

Thank you for taking the time to leave a review, Leoma! We're so glad we could help you with your solar journey!

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