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SunLifeReviews 

26,186
•
TrustScore 5 out of 5

4.8

Life Insurance Agency
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Review summary

Created with AI, based on recent reviews

Considering 6,393 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, polite, and informative, often highlighting their helpfulness and ability to explain complex information clearly without pressure. Many people found the overall user experience and service to be excellent, describing the process as easy, straightforward, and efficient, whether setting up policies online or over the phone. Reviewers frequently commend the customer service for being friendly, patient, and understanding, making interactions pleasant and stress-free. However, some people were dissatisfied with the customer service, mentioning that they found it confusing and had to re-explain their situation to multiple agents who seemed unhelpful. These customers indicated that their issues were not properly investigated and that the company made things more difficult, leading them to seek other providers.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, highlighting their politeness,... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the online application process and... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and understanding of... See more

Service

Reviewers mention positive feedback about service, consistently praising the excellent and helpful support... See more

Website

Customers had positive experiences with the website, finding it very easy to use and navigate for tasks like... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Proffesional, polite and informative. Got me to sign up after explaining that the policy still pays out in first year for accidental death and at least money back if medically die through illness in f... See more

Rated 5 out of 5 stars

Veron is an absolute credit to Sunlife. He did not pressure me into taking a higher amount than what I needed. He listened carefully to what my expectations were and he is a gem 💎. What a lovely... See more

Rated 5 out of 5 stars

Very pleasant gentleman called Jay handled our policies,quick and efficiently, he explained everything clearly and the whole prices was wuick and easy from beginning to end! Would definitely recommen... See more

Rated 5 out of 5 stars

I spoke to Rebecca first and she was very helpful, we agreed on what I was looking for. She then put me on with Gary who went through everything again with me. I thought both representatives were very... See more

Company details

  1. #34 of 49 best companies in Life Insurance Agency

About SunLife

Written by the company

This is the SunLife

SunLife, the 200 year-old company

SunLife is one of the UK’s best-known financial services companies, dedicated to making things as straightforward and good value as possible, with benefits specially developed to meet the needs of everyone over 50. We help people protect their world, prepare for the future and pursue their ambitions – with services such as over 50s life insurance, our Guaranteed Inheritance Plan, and equity release.

Contact info

4.8

Excellent

TrustScore 5 out of 5

26k reviews

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4.8

All reviews

(26,186)

5,927 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Jayne was friendly

Jayne was friendly, very informative and a pleasure to talk to
Her telephone manner was an amazing and welcome change to many phone conversations these days
First class plus.

29 June 2026
Rated 5 out of 5 stars

Very helpful

Very helpful. Confident. Answered all my questions. Thank you. Just one glitch- I sent my late wife's death certificate to a Bristol address which is apparently now not in use

29 June 2026
Rated 5 out of 5 stars

It's finally complete

I have needed to do this for a long time now but always I will do it tomorrow, I went on line and found it to be so quick and easy, really happy.

27 June 2026

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