Sunrayflyfish Reviews 55

Purchased an Intermediate fly line last Friday. FB add stated next day delivery. Couldn't access the 10% discount BUT Hayley was quick on the email and sorted it for me once I emailed the purchased order number.
UNFORTUNATELY this is where the service stops. Company brags about fast and reliable email replies. This is NOT the case!!!!! I have sent FOUR emails asking where my item is, with no reply. There is no actual contact number either...now I know why..They would be inundated with custome calls asking where their ordered items were. Since Friday's purchase, no delivery Monday, Tuesday, Wednesday and today. VERY disappointed & will now spend my money elsewhere.
Tom should spend less time " showing off" with FB posts and more time sending out paid for items!!!
AVOID AVOID AVOID!!!!!

Ordered some leaders on 16th April. Today is the 28th still nothing. Have sent 4 emails but no reply and cannot find a phone number anywhere.

No communication, no phone number, ignore my emails wanting a return. Sent the wrong line 3 weeks late. Absolute waste of time

Great fly line... delivered super quick - ordered online Sunday evening and arrived on Tuesday. Loaded on a reel and fished with it a couple of days later. Casts really well and feels very slick. Caught two rainbows over three pounds. Great experience with Sunray... not sure what the negative feedback others have left is about... I can't fault them.

I placed a order with Sunray late on Monday 1st Sept,so order would have been received on Tuesday 2nd,my order was Proline Max Floating line & Tippet Leader 12ft/8lb (#71125),after placing order I reviewed company on Trustpilot,which I should have done before placing order - i was worried & I mean worried after reading reviews - today (Thursday 4th Sept) my order popped through door - with updates everyday from Sunray/Royal Mail on delivery - can't ask for anymore ?? - Yes,by all means there may have been problems with orders in the past but my experience is definitely 5 star - no complaints whatsoever !! - tbh no I haven't fished yet with products,but just wanted to leave review for ordering/delivery - i will leave a review on quality once I have - but Sunray have came put tops this time.Thanks for reading.

The advertised leaders look good and are straight but not the advertised rating
The 5x is so thick …maybe 3x that it will not go through a size 14 hook

Horrible customer service!!
I bought my line on the 14th and still has yet to even been looked at.
Says 7-14days shipping and that won't be the case.. I requested a refund but no answer from anyone.
Not sure if this company is still running or not.. VERY BAD CUSTOMER SERVICE!

Very poor do not order from this company just one delay after another. Do not advertise something for pre-order and then keep delaying delivery.

I ordered a fly line on the 17th July and I received it the next day! The overhang marker works perfectly and the line shoots like a bullet! Truly a 5 ⭐️ quality product.

Worst company ever. I wish I have read the reviews before I buy something here. I got same excuses as anothers costumers, short staff, short stock... They don't have the fly line I ordered in their lager or in stock but you can still buy it in their page and still saying "in stock" today has been 21 days since I made my order and I haven't received the Flyline jet. But today I got a customs fee for 220kr (NOK) because they are not registered in Norway VAT. Even they anunce in Norway and provide 2 to 4 days shipping. I hope the line is worth it the 800kr I needed to pay in total. But seeing what is going on with this company a fly line from Temu will be same...

Don’t know how a company can take so many orders when they have no staff to make the orders🤣 I’ve been told the same excuse as last week, short staff and somehow the fly line that I’ve ordered is somehow not in stock till early next week 🤣🤣 funny how everyone is saying the same thing honestly company’s like this need boy cot absolutel joke.literally every comment I see is the same thing, so they are taking your money even tho they don’t have any the fly lines. That’s the worst kind of business.

I orderd a fly line and got a email it was not in stock. I ask for 3 times to change the line from a 5wt to a 8wt. No respond on the mails. Even if you want your money back its not possible because they dont respond. Its a shame.

Ordered some fly fishing gear a week ago received nothing, no response to my email and no contact number available to discuss my order.

If I could do zero stars. Then sunray would be awarded that. Poor communication, well zero replies to emails. Now cancelled order and withdrawn payment.

Companies like this are a slur on the online fishing industry. And deserve to be outted.

False advertising 70% off everything total crap . Keep away from this idiotic company

Shocking line last 4/5yards got poor line memory snake shape memory tried stretching it but soon goes back il not be buying another i dont think

I ordered but something went wrong. They responded instantly on my email and things were arranged properly and fast. Great service, great customer relationship. Thx again H.

Had a proline good line waiting a new one coming bought last week

Very poor customer service. Very poor craftsmanship on the rod I purchased. The rod was made in China - I didn't see that on the website. The rod does cast nice - so the review gets two stars. I would return the rod but it would cost me $73 to send it back to the UK. So for that I will just keep it. Buyer beware.

Sunray fantastic company broke my rod tip I got in touch with them within 48 hours a new tip was delivered FOC super super customer service that’s rare these days well done sunray