I found the ordering system very easy to use, and I was constantly kept up to date with every step of the process, and even after the item was delivered. I've found the mattress topper to be firmer th... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love my Marshmellow Topper and my two marshmellow pillows! So soft and comfy. I was having a lot of trouble with my hip when sleeping on my side but since having the topper, I have had no problems... See more
Company replied
I ordered a Supersleeper Pro. The ordering was easy, delivery quick and the person on the phone was so lovely and helpful. Sadly, the topper did not suit my body so I rang to organise a return and ref... See more
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I choose to purchase the marshmallow topper as I have suffered from aching bones whenever I lay down I've tried toppers from every type. This one has let me rest and sleep without the discomfort of a... See more
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Company details
About Super Sleeper Pro™
Written by the company
At Super Sleeper Pro, we’re passionate about helping Australians sleep better, live healthier, and feel more comfortable every day. With a focus on innovation and quality, we offer a curated range of sleep and comfort solutions - from premium mattress toppers and pillows to ergonomic bedding accessories.
We’re proud to be a trusted name in sleep technology, serving thousands of happy customers across Australia. Our commitment to customer satisfaction is at the heart of everything we do, and we strive to provide exceptional service, fast delivery, and ongoing support.
Discover the Super Sleeper Pro difference, where comfort meets quality and better sleep begins.
🇦🇺 Premium Australian Support
Written by the company
- Australian based customer support team
- Sleep easy knowing our Sydney-based support team is on hand to help, whenever you need it. Fast, friendly, and always just a call or message away.
✅ Up to 180 Night Trial
Not loving it? Send it back for a full refund.
Love it or return it - simple! With our Sleep Trial of up to 180 days (depending on the product), you can try Super Sleeper Pro risk-free and see why thousands are already raving.
Contact info
301/209 Oxford St, Bondi Junction 2022, NSW, Australia, Australia
- +61 2 9387 4100
- support@supersleeperpro.com.au
- supersleeperpro.com.au
Sleep just got better.
4.2
Great
779 reviews
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Super Sleeper Pro™
Hi Raymond,
Thank you for your feedback!
We’re so pleased to hear you experienced prompt, quick delivery and that the product has proven to be of great quality—that’s exactly what we aim for.
We really appreciate you taking the time to share your experience and hope you continue to enjoy your purchase.
Warm regards,
The Super Sleeper Pro Team
very comfortable
31 March 2026
Reply from Super Sleeper Pro™
Hi Susan,
Thank you for your feedback!
We’re so pleased to hear you’re finding it very comfortable—that’s exactly what we aim for.
We really appreciate you taking the time to share your experience and hope you continue to enjoy many restful nights.
Warm regards,
The Super Sleeper Pro Team
Prompt delivery,
28 March 2026
Reply from Super Sleeper Pro™
Hi Sue,
Thank you for your feedback!
We’re so pleased to hear your delivery was prompt—that’s exactly the service we aim to provide.
We appreciate you taking the time to share your experience and hope you enjoy your purchase.
Warm regards,
The Super Sleeper Pro Team
Delivery came day and time that I was
Delivery came day and time that I was informed by sms.
Have not tried product as purchased for a gift
22 April 2026
Reply from Super Sleeper Pro™
Hi Norma,
Thank you for your feedback!
We’re very pleased to hear your delivery arrived exactly on the day and time you were informed via SMS—that’s exactly the reliable service we aim to provide.
We understand you haven’t had the chance to try the product yet as it was purchased as a gift. We hope it’s well received and brings great comfort to the recipient.
Warm regards,
The Super Sleeper Pro Team
Very comfy and has made my hard…
Very comfy and has made my hard mattress so much better. Thank you
29 March 2026
Reply from Super Sleeper Pro™
Hi Cathie,
Thank you for your feedback!
We’re so pleased to hear you’re finding it very comfy and that it has made your mattress much more comfortable—that’s exactly what we aim for.
We really appreciate you taking the time to share your experience and hope you continue to enjoy the added comfort.
Warm regards,
The Super Sleeper Pro Team
I ordered one super sleeper & you…
I ordered one super sleeper & you automatically charged me for two (2). I immediately realised that your had charged me for two & sent a msg within the hour of ordering it. (No Reply) asked to cancel one of them that I was chard-ged for, & later the next day received an email saying it was too late. Some efficiency on your part, it didn’t take too long to process the payment but to cancel within the hour. NOT HAPPY
LEONE
31 March 2026
Reply from Super Sleeper Pro™
Hi Leone,
Thank you for your feedback, Leone.
We’re sorry to hear about your experience and understand your frustration regarding the duplicate order. We appreciate you reaching out shortly after placing the order.
Our system is designed for fast processing and dispatch to ensure orders are shipped as quickly as possible, which can sometimes mean changes or cancellations are difficult to action once the order has begun processing. We understand this can be disappointing when a change is needed shortly after ordering.
We always encourage customers to double-check their order details at checkout, but we also recognise how easy it is for mistakes to happen. We appreciate your understanding regarding the speed of our fulfilment process.
If you haven’t already, please contact our customer service team with your order details and we will do our best to assist where possible.
Warm regards,
The Super Sleeper Pro Team
Return of product
All company and logistical interaction were professional and efficient. The product however did not suit (and maybe is not for everyone). This is just a risk taken with online purchasing. The return and refund policy is good, however, the cost to return from a small regional town is a bit prohibitive.
26 March 2026
Reply from Super Sleeper Pro™
Hi Linda,
Thank you for your feedback.
We’re pleased to hear that your experience with our team and logistics was professional and efficient, and that the return and refund process met your expectations.
We’re sorry to hear the product wasn’t the right fit for you. As you’ve noted, individual preferences can vary with online purchases, and we appreciate your understanding of that.
We also understand your comment regarding return costs from regional areas. Feedback like this is very valuable and will be shared with our team as we continually review ways to improve the customer experience.
Thank you again for taking the time to share your experience.
Warm regards,
The Super Sleeper Pro Team
The new topper is so comfortable i just…
The new topper is so comfortable i just don’t want to get out of bed thanking you Mrs G N
29 March 2026
Reply from Super Sleeper Pro™
Hi Gillian,
Thank you for your lovely feedback, Mrs G N!
We’re so pleased to hear you’re finding your new topper so comfortable that you don’t want to get out of bed—that’s exactly the kind of comfort we aim to deliver.
We really appreciate you taking the time to share your experience and hope you continue to enjoy many restful nights ahead.
Warm regards,
The Super Sleeper Pro Team
Not a happy Camper
Where do I start I bought it saved to get it and I am so disappointed. I thought it would help the pain in my back But it hasn’t I am still in a lot of pain. I Believed your ads but I guess I am just Gulable I will not be recommending to my friends I am sorry So Disappointed
29 March 2026
Reply from Super Sleeper Pro™
Thanks for your feedback, and we’re really sorry to hear how disappointed you are.
We understand how frustrating it must be, especially after saving for the product and hoping it would help with your back pain. That’s certainly not the experience we want for our customers.
Comfort and support can vary from person to person, we’d really like the chance to help—there may be alternative options or solutions that could suit you better.
Please reach out to our support team with your order details so we can assist you further. Thank you for sharing your experience with us.
It was easy to transport to our holiday…
It was easy to transport to our holiday home and is extremely comfortable.
30 March 2026
Reply from Super Sleeper Pro™
Thanks for your feedback! We’re glad to hear it was easy to transport and that you’re finding it extremely comfortable.
We really appreciate your support and hope you continue to enjoy it, especially at your holiday home!
Reply from Super Sleeper Pro™
anks for your review! We’re glad to hear your order was well packed and delivered smoothly.
It’s great to know you’re happy with the top quality of the product—we really appreciate your support!
I found my side has gone flat and my…
I found my side has gone flat and my husband side is fine and l don’t no why
29 March 2026
Reply from Super Sleeper Pro™
Hi Gillian,
Thanks for your feedback—we’re sorry to hear one side has gone flat while the other is still holding up well, we understand how frustrating that must be.
Sometimes differences like this can happen depending on weight distribution, sleeping position, or how the topper is used over time, but it’s definitely something we’d like to look into for you.
Please reach out to our support team with your order details and, if possible, a photo—we’ll be happy to assist and find a solution for you.
– The Super Sleeper Pro Team
Reply from Super Sleeper Pro™
Hi Darren,
Thank you for your lovely feedback! We’re so glad to hear you found it comfortable and helpful—that’s exactly what we aim for.
Wishing you many more great nights of sleep 😊
– The Super Sleeper Pro Team
It’s not worth the money for a heavier…
It’s not worth the money for a heavier person. Makes no difference. I am a pensioner and once again I got sucked in.
29 March 2026
Reply from Super Sleeper Pro™
Hi Diane,
We’re really sorry to hear that the product didn’t make a difference for you, especially after giving it a try—we understand how disappointing that must feel.
Comfort can vary depending on factors like body weight and sleeping preferences, and we appreciate you sharing your experience. We’d really like the opportunity to help—whether that’s offering guidance or assisting with a return under our policy.
Please reach out to our support team with your order details and we’ll do our best to make this right for you.
– The Super Sleeper Pro Team
Reply from Super Sleeper Pro™
Hi Robert,
Thanks so much for your feedback! We’re glad to hear your order arrived quickly and that you’re happy with the product.
Enjoy, and we hope it continues to serve you well 😊
– The Super Sleeper Pro Team
Reply from Super Sleeper Pro™
Hi there,
Thanks so much for your feedback! We’re delighted to hear the Marshmallow Mattress Topper was just as described and that you’re very happy with it.
Wishing you many comfortable and restful nights ahead 😊
– The Super Sleeper Pro Team
Great comfortable MARSMELLOW PILLOWS
Great comfortable MARSMELLOW PILLOWS
Great size
Delivery quick
Well priced
29 March 2026
Reply from Super Sleeper Pro™
Hi Rosalind,
Thank you for your great feedback! We’re so glad you’re loving the Marshmallow Pillows—the comfort, size, and value are exactly what we aim to deliver.
It’s also great to hear your order arrived quickly!
Enjoy your comfy nights 😊
– The Super Sleeper Pro Team
The delivery was prompt
The delivery was prompt, however we are a bit disappointed in the comfort it provides.
We are especially disheartened with how the pro sleeper has already changed shape and has a 'hump' in the middle already!
18 March 2026
Reply from Super Sleeper Pro™
Hi Wendy,
Thank you for your feedback—we’re glad your delivery arrived promptly, though we’re sorry to hear you’re disappointed with the comfort and the change in shape.
The ‘hump’ you’ve mentioned isn’t what we expect from our product, and we understand how concerning that would be. We’d really like to look into this for you. Please contact our support team with your order details and, if possible, a photo so we can assess the issue and help find a solution.
We appreciate you bringing this to our attention and the opportunity to assist you further.
– The Super Sleeper Pro Team
Quick delivery
Quick delivery. So comfortable. So glad we purchased and the pillows are comfy as well
26 March 2026
Reply from Super Sleeper Pro™
Hi Sarah,
Thank you so much for your lovely feedback! We’re really glad to hear your order arrived quickly and that you’re finding both the product and pillows so comfortable.
It’s great to know you’re happy with your purchase—enjoy your comfy nights 😊
– The Super Sleeper Pro Team
My Super Sleeper Pro Mattress Topper…
My Super Sleeper Pro Mattress Topper arrived quickly and was exactly as advertised. It really does feel like sleeping on a cloud.
29 March 2026
Reply from Super Sleeper Pro™
Hi Renate,
Thank you so much for your wonderful feedback! We’re delighted to hear your Super Sleeper Pro Mattress Topper arrived quickly and was exactly as advertised.
It’s great to know you’re enjoying that “sleeping on a cloud” comfort—that’s exactly what we aim for 😊
Wishing you many more restful nights ahead!
– The Super Sleeper Pro Team
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