Support Logitech Reviews 201

Not too pleased with the new mouse I got. Still trying to get a refund!

I bought a wireless keyboard that never worked.
I let you read their answer!

"Receiver may be corrupted. You may have to purchase a new receiver or device if you want to connect via USB receiver"

Better luck next time? No, it was the last time! EVER!

Logitech delivered the Streamcam webcam I ordered quickly, but did not inform me that I needed the very latest Mac software to run it. It only comes with a USB-C plug, and this doesn't work with an adaptor for USB-A. As a result, I want to return the webcam for a refund, but there was no return address on the package, and I can't find a way of speaking to someone at Logitec; they don't reply to emails. I logged into the return webpage they offered but it didn't recognise my order number/postcode combination and gave no help as to how to get round this. I've wasted hours over this, including communicating with their useless 'Bot'. So the product may or may not be good, but the support is useless

Absolutely Appalling Customer service and Company. so many many bad reviews for taking money, not sending goods, not responding, not keeping promises, not refunding money, just not dealing with any issues what so ever. If you must but logitech products then buy from Amazon or somewhere similar just don't buy from them.

Worst customer service ever.....

Purchased a keyboard from Logitech.com. 48 hours later there was no confirmation email or acknowledgement of the order yet they'd certainly taken my money! I used their 'findmyorder' system to check for an order associated with my email address but 'No Order Found' was returned to me.

Decided to submit an enquiry through the logitech website, received a confirmation email from a random company called Digital River which made no reference to Logitech at all yet the timing seemed coincidental so assumed it must have been them. 48 hours later, still no response. Followed up by replying to the Digital River email only to be told they cannot help me as they are simply a reseller??? Why are you the point of contact for customer service then?

I then found another way of contacting Logitech only to be sent to an outsourced offshore support team. They take 3 business days to reply to any message and must not actually read any of my messages so no progress is ever made.

After a few days of all this I ordered my keyboard from a different company and received it within 24 hours. I told Logitech not to bother sending the keyboard as i'd purchased elsewhere and they finally agreed to cancel the order. The funds were returned from my card... happy days. or so I thought!

Then 2 days later I receive a tracking number for a delivery from Logitech! I check my bank balance and they had re-debited the order! What the?

That was over a week ago... now I have two keyboards and no matter what I do am unable to organise a return with Logitech as the support staff continually ignore the request. The returns form on their website also does not work as it says my order number is not found!

Literally at a loss of where to turn now... massively disappointed with a company that makes such great products. Sort yourselves out otherwise no quality product will save you.

Worse customer service experience I have ever had. I bought a Logitech G Pro Keyboard. Withing a few months they the Ctrl keycap came off. The pegs that latch into sockets on the actual board broke off inside the sockets. There was really no way for me to fix it. Because the Roamer G switches are proprietary, I can’t just buy a new keycap and replace it and because the pegs broke inside the socket I couldn’t replace the keycap even if I had that option.
I contacted Logitech support to request that they fix the keyboard because it was under warranty.

This is where things started to go downhill. At first they requested that I send them a proof of purchase and pictures of the damage. After I did this they alleged that they were unable to view the pictures I sent them. They then requested that I make a video of the damage. I also did this and they also said they were unable to view the video that I sent to them.

At this point I was very frustrated. Later on the Logitech representative admits that they had actually in fact seen the photos but that they needed a video in order to process the warranty. I told them I had sent the video multiple times over email. They then requested me to provide them with a Google Drive link for them to download it or to upload them to youtube. I told them that I would do no such thing. That I have a right to keep my accounts with other companies private and that they should provide their customers with a way for us to send them the videos directly if that is part of their warranty process.

They refused to process the warranty. At this point I questioned them as to why I couldn’t just ship the keyboard directly to them to inspect and repair the damage. They refused and then asked me to actually send them a video of me destroying the keyboard so they can send me a new one. Of course I completely refused. The request is just outrageous. Especially given the fact that I had already sent them video over email and claimed they didn’t get it and now they are asking me to make a video of me destroying the keyboard? Finally they “closed” they ticket and refused to honor the warranty!

Appalling quality. Bought a premium keyboard, a G910 keyboard. Paid £177. Sadly I had an accident which meant over 3 years I was only able to use it at most for 8 hours. I know this because my log on the computer shows 8hrs and 04 minutes.

Well the keys in the middle stopped working as they should.

Customer service refused to even do a paid repair.

I will stick with the cheap £5 chinese keyboard bought 8 years ago that's never gone wrong!

And tell everyone to steer clear of Logitech!

Good products, great customer support. I been buying many things from Logitech. Good price good products.

Logitech has made a request (after confirming that item is faulty and has to be replaced) to destroy the item before they would post back the replacement.

Of course this was BEFORE approval, so you can destroy the item and they still can ask for more proves and decline your warranty request (instead of sending back to the shop).

Logitech I believe broke several EU laws and legal actions will follow.

Destroying devices with batteries inside can be lethal or can lead to serious harm.

After submitting a Warrency claim. I waited almost a week, and the warranty was about to expire.

It were a bit frustrating to simply sit and wait on a ‘verdict’.

But finally got an answer from Martin, and my claim was approved.

Will recieve my replacement product withing a few days, allready got the tracking information.

All in all an excellent service.

Amongst the worst customer service I have even seen. Logitech will happily use lies and excuses to refuse to actually help customers, and then uses the most general apology I have ever seen, whilst ignoring to apologise when the lies and excuses are shown to be what they are.

I asked for help to get a Logitech joystick to run under the same software as my Logitech mouse and keyboard. Nearly four weeks later I get an email from Logitech ignoring my original request and instead insist that I must use a version of the existing software that has not been updated since June 2010. I ask for a version that has been updated to use on Windows 10, the reply stating that is was updated in 2016, but the software about details clearly states last update was June 2010. The only excuse I get back is that the joystick were designed before Windows 10, and therefore will not be updated (for products currently being manufactured, being advertised and being sold on Logitech's own site), I pointed out that my keyboard and mouse were also made before Windows 10, but these run on LGS v8.98. I point this out, and all I get is "We do apologize for any inconvenience this may cause". Zero apologies for the time it took them to get back to me (preventing me from getting a refund), zero apologies for their clear lies and excuses, and an apology means nothing when you refuse to fix the issues that caused the apology to be given.

I have even told them to not communicated with me unless they are willing to answer my original request, which they also ignored so that they could have the last word. This is corporate harassment under British Law, but then companies like Logitech don't care about their customers so why should they care about the law?

I used to have a good opinion of Logitech (my gaming keyboard and my gaming mouse are both Logitech, both of which are great peripherals with good software. This is the reason why I chose a Logitech joystick) then I had to use their customer service. Logitech has now been added to my blacklist, when my current peripherals break I will not buy Logitech.

Good customer service can turn a customer's opinion completely around, and gain a customer for life, this is one of the methods for customer retention Six Sigma teaches. But bad customer service, like Logitech's, can product nothing but negative advertising for a company, and customers are more likely to tell anyone that will listen about bad experiences. In this age of the internet, and great sites like Trustpilot, these bad experiences can reach thousands of potential customers. And if this review helps just one person to look elsewhere, then I see that as win.

After purchasing a headset for over £120 I found the cable to be faulty. Logitech warranty support failed to respond. Although I like their products, their complete lack of warranty support or customer care has driven me from ever purchasing their products in the future.