Microsoft Support Reviews 4,883

My experience with Microsoft has been very frustrating and, at times, quite upsetting.

I am an elderly volunteer helping a registered charity move our records online. Unfortunately, this process was started using Microsoft programs. When I reached out for assistance, I was passed to Goodstack, and after months of back-and-forth, our request for support was declined despite our charity status. I also found the customer relations manager to be unhelpful and, at times, rude.

I had signed up for a free trial of Microsoft 365, which I cancelled within two weeks. Despite this, I was still charged and can no longer access the service, suggesting the cancellation was not properly completed. I have since had to ask American Express to block any further payments.

I have made several attempts to resolve this, including trying to contact senior management, but have received no meaningful response. Instead, I am now receiving emails requesting payment, which I find very distressing.

Overall, this has been a very upsetting experience, and I would encourage others to take care when signing up for “free trials” with this horrible company.

Just lately not been able to ever get back into my account, its a good job I didn't' spend to much money with this company otherwise I'd have lost it all with their stupid sign in procedure, been trying now for days to get into my account nothing works, not even my USB password key. All I get is sent round in circles and getting no where, not even an email address to contact them. All this stupid FAQ lark and getting nowhere with it. See below.
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Show me self-help support for sign in issues
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Microsoft Account Sign-in Helper
For all sign-in issues, use this troubleshooter to help identify your problem and provide available support options.
First, we will ask you to enter the email address or mobile phone number you're trying to sign in with.
Then we will check your details against our records.
If we detect a problem with your account, we'll tell you what you need to do to solve the problem.
If we don't detect any problem, we'll guide you through how you can help yourself.

Note: If you need help with your work or school account password, click here.

Choose how you normally sign in, then enter your details.
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Update: I found how to get back in apparently Microsoft dont like you using other browsers so I tried logging in with Edge and that worked.

I am extremely disappointed with Microsoft support.

For more than 3 months, I have been trying to resolve a simple billing transition from a sole trader (MOSA) account to a company account (MCA) with VAT. This is a standard business requirement, yet Microsoft has completely failed to handle it.

During this time:

I was repeatedly told not to take any action because the transition would be handled automatically
My support case was closed without actually resolving the issue
No proper communication or follow-up was provided

Now, just days before my services are about to be disabled, I am being told to reactivate the old MOSA subscription, which directly contradicts everything I was previously instructed.

This puts my business at serious risk:

Outlook and email services may stop
OneDrive data access may be affected
No billing has been processed despite Microsoft assuring me it would be handled

This level of support is unacceptable for a company like Microsoft.

Instead of solving the problem, I received generic responses that do not address my situation. After months of waiting, I am still in the same place, now under pressure with potential service interruption.

I expected a professional and reliable solution. What I received was confusion, lack of ownership, and zero accountability.

Very frustrating experience.
Martin

Review:
If I could give zero stars, I would. My experience with Microsoft UK’s "Executive Customer Relations" has been an absolute masterclass in corporate negligence.
I was locked out of my own account due to a known technical sync error between Microsoft and Yahoo. Because this account is the "key" to my physical hardware, I was effectively locked out of my own PC and Surface Pro.
I escalated this directly to the Office of the CEO (Darren Hardman). I received a polite email from an "Executive Representative" (Esraa) promising that a Senior Technician would call me "within a few days." That was six days ago. Since then? Total silence.
The "Security" loop is a joke:
Their automated recovery form asked me for credit card details from a Surface Book purchase in 2016. Who keeps active card data for a decade?
The system demands "recent sent emails" for an account used only for device login. It’s a logical trap designed to make you fail.
Despite having the physical hardware and serial numbers in my hand, no human at Microsoft is willing to perform a manual identity verification.
Their support is on par with the uncontactable, "black hole" systems of Facebook and Instagram. I have officially abandoned my account and migrated my entire digital life to Google, which is far superior, responsive, and actually respects the user’s time.
If you value your data or your ability to use the hardware you paid for, stay away from the Microsoft ecosystem. They will lock your door and then lose the key.
Date of experience: March 2026

It was quite a good customer support but you better have little technical knowledge with you

Microsoft is impossible for a business owner to reach. I waited more than 10 minutes for an online assist. Its AI bot is ineffective and does not respond to the most basic questions properly. I moved off the admin page while waiting for a response after 10 minutes and then lost the connection. I think it was likely intentional. How can a technology company be so far behind the times in customer service.

Worst company to deal with when it comes to support! It feels like their automated chatbots are designed solely for sales and can't provide any real support. I needed help because I don't want to change my password, but their system requires me to do so to log in. The problem is that I can't contact support without logging in, and when I try to call, the chatbot doesn't offer me an option to speak with a real person. To make matters worse, when I called back, the BOT just hung up on me!

I have used my Microsoft account for years across Xbox, Windows, and other services. Suddenly they require a password change for "security reasons" with no prior warning or explanation. I cannot proceed without complying.
Support options? Every contact method forces me to log in first, which restarts the same password reset loop. There is no official Microsoft support email address available.
When I use a VPN (standard for privacy), it immediately flags the login as suspicious and demands yet another password change. I am now completely locked out of my account unless I comply.
This is my account – I created it and have used it legitimately for a long time. Their terms should not allow permanent lockouts over security checks that never end.
This experience is exactly why many long-time users are switching from Windows to Linux.
I hope Microsoft sees this and fixes the lack of real support and overly aggressive password policies. 1 star.
its not you're decision for me to change my password.

Absolutely shocking .. I’ve been locked out of my emails since I’ve been on holiday. I’ve spent the last 3 days going round and round in circles trying to get support. All I ever get is please login in .. hello 👋 I can’t ! Trying to speak with someone is a joke one phone number doesn’t work the other is AI which doesn’t help either .. I’m at a loss and still locked out of my emails

I have issues with account feature and have submitted feedback 23 days ago. No responses. Choose another company, I'll be looking for alternatives for my next subscription.

I've changed my password and have been unable for over 24 hours to access my email on my smartphone. I have been through the two step verification process three times and spent one hour plus with an operator to no avail The system is absolutely unresponsive. I am now locked out of my email and unable to obtain appropriate assistance. I could not feel more negative about this company

Crooks, thieves and idiots.

My husband's email has been taken over by a fraudster. He cannot get his emails now and Trying to get help from Microsoft particularly when fraud is involved is impossible

Micrsoft have completely useless and pathetic people. No way to get a hold, if you do they hang up on you after placing on hold for 30 mins.

Support is not responding. There are 2 phone numbers in my country, one "does not exist", the other is an automated system which cannot understand most voice responses and always hangs off after a while. There is no way to send a message. An absolute scam.

Constant new screw-ups and annoyances with every release! Randomly locks me out of my primary email account every other day -- when I haven't changed anything. Microsoft Outlook repeatedly fails to recognize or accept valid email address and valid password after more than 35 consecutive log-in attempts in a single log-in session.

It is far past time to break up Microsoft's monopoly on their mandatory Windows operating systems!

UPDATE: March 20, 2026 - Still Unable to Access My Primary (Non-Outlook) Email Account After Many More Unsuccessful Attempts

Now I get to be an unpaid Microsoft Quality Control Software Engineer and go through the following litany of steps AGAIN to try to correct Microsoft's inferior, "bush-league" programming and email integration deficiencies:

Troubleshooting Outlook Connection Issues with Non-Outlook Email Accounts

If Microsoft Outlook is not recognizing or connecting to your non-Outlook email account, follow these steps to resolve the issue.

Check Account Compatibility
Ensure that your email account type is supported by Outlook. The following account types are generally compatible:

Microsoft 365 work and school accounts
Outlook.com accounts
Gmail accounts
Yahoo accounts
iCloud accounts
Other accounts connecting via IMAP or POP
If your account is not one of these types, Outlook may not recognize it.

Verify Email Address and Password
Double-check that you are entering the correct email address and password.
Try signing in to your email account through its web interface to confirm that the account is active.
Manual Account Setup
If automatic setup fails, you can manually add your account:

Open Outlook and go to Settings > Accounts > Email accounts.
Click Add account > Advanced setup.
Choose IMAP or POP and enter your email address and password.
Repair or Reset Outlook
If the above steps do not work, consider repairing or resetting the Outlook app:

Go to Windows Settings > Apps > Installed apps.
Find Microsoft Outlook, click on it, and select Repair.
If repairing does not help, choose Reset.
Clear Windows Credentials
Outlook may be using outdated login information:

Open Control Panel > Credential Manager.
Remove any saved entries related to Outlook or Microsoft accounts.
Restart Outlook and try signing in again.
If you continue to experience issues, consider reaching out to your email provider or Microsoft support for further assistance.

I want to share my frustration as a warning to others. Since last September, I have been living a nightmare: my Microsoft account was compromised. Despite having maximum security enabled, the system failed in just 120 seconds.

What hurts most isn't the theft, but the total absence of empathy and support. I spent months filling out forms, providing proof of identity, and speaking to "digital walls." The result? "We can't do anything." They even suggested I repurchase the products I had already paid for.

We are talking about my work, my memories, and my daily life erased by a corporate policy that prefers losing a customer over admitting a flaw in their security. It’s heartbreaking to know they could help me but choose not to for the sake of "protocol." Do not feel safe with their products: the moment you truly need a human being, you will find only an algorithm programmed to say no. A massive disappointment.

There is a long-standing bug in Microsoft Excel 365 that prevents VBA macros from scaling the text on high-resolution screens and I have not been able to find a work-around, not even by changing the default font size in the Registry. It is high time Microsoft fixed this bug because it makes amending macros on modern PCs impossible.