First time I bought the gap insurance. After reading many positive reviews in detail about Platinum Gap Insurance I decided to go with. Hope I won't need to use this but this is giving me a peace of... See more
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Really excellent experience with the call centre advisor. I wish all companies had call centres in the UK. The level of understanding makes everything so much easier. Anyway. That was easily one o... See more
Company replied
Not easy to understand when buying GAP insurance for a new car. All I knew was that I had to have a ‘Return to Invoice’ policy. This is the 2nd one I have purchased but this time for a brand new car... See more
I was able to buy a 4 yr replacement vehicle GAP insurance for a better price than elsewhere - and much cheaper than my car dealer. It was easy to find what I wanted, look at the prices for different... See more
Company replied
Company details
- #22 of 68 best companies in Car and Motor Insurance Agency
Written by the company
Simple, reliable protection. Sura is part of the Sura Group, whose brands have been providing motor ancillary products, including Gap Insurance, for nearly two decades, since 2009. Sura was created by bringing together two established names (Platinum Gap and Direct Car Warranty) to create a simpler, more streamlined experience for customers. The result is a single brand focused on clear cover, fair pricing and straightforward service. Today, Sura continues that journey, helping drivers across the UK protect themselves from unexpected financial loss if the worst happens.
Approachable insurance you can rely on.
Written by the company
- Simple, straightforward cover
- We keep things clear and easy to understand, so you know exactly what you’re getting. No jargon, no unnecessary complexity, just cover that does what it’s meant to.
- Support when it matters
- From your first quote through to a claim, we’re here to make things simple. Our UK-based team provides clear guidance at every stage.
- Built around real needs
- Our products are designed to reflect how people actually buy and use their vehicles. Flexible options help you choose the level of protection that suits your situation.
- Trusted by thousands of drivers
- Customers across the UK rely on us for reliable protection and straightforward service. Our ratings reflect a consistent focus on doing things properly.
Buy with Complete Confidence
30 Day Money Back Guarantee
We give all customers an extended period to review their cover and ensure it's suitable for them. We'll be happy to answer any questions you may have or issue a full-refund on your policy if you wish to cancel within 30 days.
Contact info
1 Neville Street, LS1 4DW, Leeds, United Kingdom
- 0330 043 99 33
- info@sura.co.uk
- sura.co.uk
4.8
Excellent
310 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Peace of Mind for the Next 4 Years
Very helpful with the advice given. Felt comfortable speaking to Gail Sutton - Direct Gap without putting me under pressure to buy the product.
The cover I opted out for is exactly what I was looking for.
4 March 2024
Unprompted review
Paul was excellent listens to what I…
Paul was excellent listens to what I had to say and dealt with my query extremely professionally and clearly while being honest.
29 February 2024
Unprompted review
Fast
Fast, simple and good value. Buy direct from these guys and avoid the hiked price at the Stealer ;)
23 February 2024
Unprompted review
Quick and easy.
Quick and easy to deal with. The transaction completed in a few minutes.
19 February 2024
Unprompted review
Excellent and friendly service and cracking price!
Paul Griffin was ever so helpful and not only provided a great quote, excellent friendly service but has sorted previous policy to run until old car goes in a week or so. Highly recommended 🙌
5 February 2024
Unprompted review
Very friendly and helpful with a…
Very friendly and helpful with a reasonable price for the cover provided.
8 January 2024
Very easy to arrange the insurance and…
Very easy to arrange the insurance and it was reasonable cost. I hope that I don’t need to claim but all OK so far.
2 January 2024
James was a great help and set up our…
James was a great help and set up our policy for us. Returning customer. Fantastic service!
17 December 2023
COMPETITIVE GAP INSURANCE QUOTE
I was offered the appropriate level of GAP insurance to suit my needs. Everything about the policy was explained in detail and the price was competitive.
2 December 2023
Very helpful all the staff team are…
Very helpful all the staff team are professional told me everything I needed to know.
29 November 2023
Fantastic customer service
Fantastic customer service. The best place to go for gap insurance. And a great price.
17 November 2023
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