First time I bought the gap insurance. After reading many positive reviews in detail about Platinum Gap Insurance I decided to go with. Hope I won't need to use this but this is giving me a peace of... See more
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Really excellent experience with the call centre advisor. I wish all companies had call centres in the UK. The level of understanding makes everything so much easier. Anyway. That was easily one o... See more
Company replied
Not easy to understand when buying GAP insurance for a new car. All I knew was that I had to have a ‘Return to Invoice’ policy. This is the 2nd one I have purchased but this time for a brand new car... See more
I was able to buy a 4 yr replacement vehicle GAP insurance for a better price than elsewhere - and much cheaper than my car dealer. It was easy to find what I wanted, look at the prices for different... See more
Company replied
Company details
- #12 of 68 best companies in Car and Motor Insurance Agency
Written by the company
Simple, reliable protection. Sura is part of the Sura Group, whose brands have been providing motor ancillary products, including Gap Insurance, for nearly two decades, since 2009. Sura was created by bringing together two established names (Platinum Gap and Direct Car Warranty) to create a simpler, more streamlined experience for customers. The result is a single brand focused on clear cover, fair pricing and straightforward service. Today, Sura continues that journey, helping drivers across the UK protect themselves from unexpected financial loss if the worst happens.
Approachable insurance you can rely on.
Written by the company
- Simple, straightforward cover
- We keep things clear and easy to understand, so you know exactly what you’re getting. No jargon, no unnecessary complexity, just cover that does what it’s meant to.
- Support when it matters
- From your first quote through to a claim, we’re here to make things simple. Our UK-based team provides clear guidance at every stage.
- Built around real needs
- Our products are designed to reflect how people actually buy and use their vehicles. Flexible options help you choose the level of protection that suits your situation.
- Trusted by thousands of drivers
- Customers across the UK rely on us for reliable protection and straightforward service. Our ratings reflect a consistent focus on doing things properly.
Buy with Complete Confidence
30 Day Money Back Guarantee
We give all customers an extended period to review their cover and ensure it's suitable for them. We'll be happy to answer any questions you may have or issue a full-refund on your policy if you wish to cancel within 30 days.
Contact info
1 Neville Street, LS1 4DW, Leeds, United Kingdom
- 0330 043 99 33
- info@sura.co.uk
- sura.co.uk
4.8
Excellent
310 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Very easy to use. Good advice and very quick to respond
I was very impressed by the responsiveness and knowledge of the advisor I spoke to. I found it very easy to discuss the policy options and the communication was very clear. Very happy to recommend this company
1 November 2023
Spoke To Hayley she was very helpful…
Spoke To Hayley she was very helpful and knowledgeable I have been using there services for a few years now and highly recommend them I wouldn't use anyone else very friendly and they provide excellent customer service much cheaper than main dealers.
9 November 2023
Very helpful professional explained the…
Very helpful professional explained the policy very efficient service
5 November 2023
Excellent Customer Service
The lady I spoke to was extremely knowledgeable and helpful so made the process of arranging GAP insurance very straightforward.
15 October 2023
Helpful are alhelpfulot cheaper than main…
Helpful are alot cheaper than main dealers would use again
2 October 2023
See easy and helpful staff
5 October 2023
Had to cal in to the team and they were…
Had to cal in to the team and they were able to help and resolve the issue quickly.
23 September 2023
Great service from James and follow up…
Great service from James and follow up call appreciated.My third policy with them and a good price as well. Far cheaper than dealers or other providers.
31 August 2023
Quick & Easy to Arrange
Car needed prior approval before cover could be issued but after that all went smoothly. With a product like gap insurance you don’t know how good it is until you claim but all perfect up to now.
23 August 2023
Very helpful and informative
Very helpful and informative, tried his best to get me the right deal for me
13 August 2023
Excellent value Gap Insurance
I purchased the Platinum Gap insurance over the phone and they couldn’t have been more helpful. I know someone who had to claim on their Direct Gap insurance and the claim process was straightforward and smooth. They provide good value gap insurance and I have no hesitation in recommending them.
26 July 2023
Simple and easy to complete application…
Simple and easy to complete application with help of very friendly sales person.
29 July 2023
Top class…
This is my second policy with this company and have no problem what so ever very professional and polite while on phone.
23 July 2023
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