First time I bought the gap insurance. After reading many positive reviews in detail about Platinum Gap Insurance I decided to go with. Hope I won't need to use this but this is giving me a peace of... See more
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Really excellent experience with the call centre advisor. I wish all companies had call centres in the UK. The level of understanding makes everything so much easier. Anyway. That was easily one o... See more
Company replied
Not easy to understand when buying GAP insurance for a new car. All I knew was that I had to have a ‘Return to Invoice’ policy. This is the 2nd one I have purchased but this time for a brand new car... See more
I was able to buy a 4 yr replacement vehicle GAP insurance for a better price than elsewhere - and much cheaper than my car dealer. It was easy to find what I wanted, look at the prices for different... See more
Company replied
Company details
- #22 of 68 best companies in Car and Motor Insurance Agency
Written by the company
Simple, reliable protection. Sura is part of the Sura Group, whose brands have been providing motor ancillary products, including Gap Insurance, for nearly two decades, since 2009. Sura was created by bringing together two established names (Platinum Gap and Direct Car Warranty) to create a simpler, more streamlined experience for customers. The result is a single brand focused on clear cover, fair pricing and straightforward service. Today, Sura continues that journey, helping drivers across the UK protect themselves from unexpected financial loss if the worst happens.
Approachable insurance you can rely on.
Written by the company
- Simple, straightforward cover
- We keep things clear and easy to understand, so you know exactly what you’re getting. No jargon, no unnecessary complexity, just cover that does what it’s meant to.
- Support when it matters
- From your first quote through to a claim, we’re here to make things simple. Our UK-based team provides clear guidance at every stage.
- Built around real needs
- Our products are designed to reflect how people actually buy and use their vehicles. Flexible options help you choose the level of protection that suits your situation.
- Trusted by thousands of drivers
- Customers across the UK rely on us for reliable protection and straightforward service. Our ratings reflect a consistent focus on doing things properly.
Buy with Complete Confidence
30 Day Money Back Guarantee
We give all customers an extended period to review their cover and ensure it's suitable for them. We'll be happy to answer any questions you may have or issue a full-refund on your policy if you wish to cancel within 30 days.
Contact info
1 Neville Street, LS1 4DW, Leeds, United Kingdom
- 0330 043 99 33
- info@sura.co.uk
- sura.co.uk
4.8
Excellent
310 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was very easy to purchase my…
It was very easy to purchase my insurance with very friendly staff
21 July 2023
Top Marks....
My advisor Peter was polite,efficient and very professional,a delight to converse with and a credit to your company.
7 July 2023
Great customer service
The person I spoke to on the phone (Paul) was extremely helpful and very knowledgeable. This is my 2nd policy with Platinum Gap and previously held policies with their sister company so returning customer because of the customer service.
21 June 2023
Very clear advice given.
5 June 2023
Service good
14 June 2023
Excellent service,very helpful and…
Excellent service,very helpful and knowledgable would not hesitate to recommend you.
12 June 2023
Experience was quick and easy
2 June 2023
The person explained the details…
The person explained the details clearly and was gentle and cooperative
7 June 2023
Easy to navigate website providing a…
Easy to navigate website providing a quick and affordable service.
14 May 2023
Platinum gap helped me with a claim…
Platinum gap helped me with a claim process with my car insurance company after an accident and then helped me to take out another policy for my new.car . They also refunded.money on the old policy which I wasn’t expecting .
A very helpful customer service
28 May 2023
Very helpful and doing their job in a…
Very helpful and doing their job in a friendly manner.
27 May 2023
Good Price Easy to purchase
12 May 2023
Good service thanks
12 May 2023
Great service explained all my options…
Great service explained all my options . So much cheaper than using a garage more flexible as well and transferable . 👍🏻
4 May 2023
Excelente service
20 April 2023
The way that the phone operator dealt…
The way that the phone operator dealt with my request
21 April 2023
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