Sure Removals Reviews 

354
TrustScore 4 out of 5

4.2

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Rated 1 out of 5 stars

They never showed up. They do not answer the phone. They refuse to give their crew’s phone number to be able to contact them to determine their whereabouts. They took payment in full. Do NOT use th... See more

Rated 5 out of 5 stars

Stefan and Silviu arrived promptly and had loaded first lot in just over an hour, somehow managing to expertly juggle all shapes and sizes of items into a cohesive and safe load. They were wo... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Silvio, Armando and Cosmin worked so fast and efficiently. Very friendly, polite and courteous. Turned up punctually. They took really good care of fragile items, especially my Amer... See more

Company replied

Rated 5 out of 5 stars

Would highly recommend Sure Removals. Excellent customer service from Hussein and Liam, always very quick and responsive to any questions. The team helped us move twice and both times were very quick... See more

Company replied

Company details

  1. Removals company

Written by the company

Sure Removals was established by a team of removal professionals who have worked within the removals and storage industry for over 20 years. We offer a range of services including domestic relocation, full packing and unpacking services and storage solutions. We ensure all our staff are highly trained, professional and understand the stress that moving home can cause. Our friendly teams are ready to go the extra mile to ensure the first day in your new home is a memorable one!


Contact info

4.2

Great

TrustScore 4 out of 5

354 reviews

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4.2

All reviews

(354)

1 review in the last 12 months

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Rated 5 out of 5 stars

We were so grateful to have used Sure…

We were so grateful to have used Sure Removals for our move. We were going from Essex to Northumberland and the move date wasn’t fixed until 2 days before but they were so calm and professional it took a huge stress off.
On the day Mike, George, Silvio and Armando were incredibly professional and adaptable - our sellers hadn’t moved out fully so it made moving in very tricky! The team were brilliant and I couldn’t recommend them highly enough.

17 May 2024
Unprompted review
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Reply from Sure Removals

Thank you for the great review, all the best in your new home. Sure Removals

Rated 5 out of 5 stars

I had the best experience from start to…

I had the best experience from start to finish. Never again will I stress with a van and a well-meaning friend.

The two guys were brilliant. Thoughtful and professional. They know their stuff - my sofa came apart and together again in a matter of minutes - and I was in my new place 2 hours later.

Completely stress free. Like it never even happened!!!!

18 May 2024
Unprompted review
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Reply from Sure Removals

Thank you very much, all the best in your new home. Sure Removals

Rated 5 out of 5 stars

Fabolous service

Fabolous service. Everything about this outfit is great. Marius and Robert were just brilliant. And Hussien in the office too. Highly recommended.

16 May 2024
Unprompted review
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Reply from Sure Removals

Thank you for the great review, it was a pleasure. Sure Removals

Rated 5 out of 5 stars

Efficient punctual and all went…

Efficient punctual and all went smoothly on the day of my house move. Reasonable price and thanyou to the crew Paul and George

3 May 2024
Unprompted review
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Reply from Sure Removals

Thank you for the great review, it was a pleasure. Sure Removals

Rated 5 out of 5 stars

This company is amazing

This company is amazing
Move completed seamlessly and smoothly
There was nothing they would not do for us
I would definitely recommend this company

27 April 2024
Unprompted review
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Reply from Sure Removals

Thank you for the great review, all the best in your new home. Sure Removals

Rated 5 out of 5 stars

What a best experience ❤️!

What a best experience ❤️!

Tons of thanks to Mike, George, Julian & Marius, you made everything right and perfect while it was the most difficult job; you made it seem simple because you are so passionate about what you are doing.
You all were polite & friendly. You looked after my belongings as they are your own. Bravo 👏

25 April 2024
Unprompted review
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Reply from Sure Removals

Thank you for the great review, it was a pleasure. Sure Removals

Rated 5 out of 5 stars

Mike and George were absolutely…

Mike and George were absolutely amazing- very strong, efficient and friendly. It’s quite stressful to move places but they made that experience more pleasant. I hope I’ll not need to move anywhere anytime soon but would use sure removal service again

19 April 2024
Unprompted review
Rated 5 out of 5 stars

Liam and the team were AMAZING

Liam and the team he'd deployed to help me move were amazing. The team, Andy, Paul, Mike and George were kind, considerate and efficient. They were punctual. and there was continual communication throughout the move. The main thing, the team made me feel safe and secure during the transition between the old and new homes.

I would definitely use this company again and recommend them to anyone who wishes to have less stress on their home move.

20 April 2024
Unprompted review
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Reply from Sure Removals

Thank you for the great review, it was a pleasure. Sure Removals

Rated 2 out of 5 stars

Not the best

We contacted Sure Removals for our recent house move. The communication was good and they were very accommodating and flexible with our changing move date at short notice.

The team arrived promptly at 8am and packed the house up very quickly.

We were surprised to be told that there was no room in the vans for any of our garden items. A full list of items was sent in advance of booking (including garden items) so it was very disappointing that there was no space for them in the vans. We called the office multiple times to see if we could find a solution. We were told that the person dealing with our move was on the phone and would call us back. However 3+ hours passed and there was no communication (this was on our moving day).

We had to arrange with our buyer to visit our house after completion to retrieve our items, as there were no spare vans that Sure Removals could send. This added an extra layer of stress and anxiety to an already stressful moving day.

The movers were quick at unloading, but did not take much care for boxes marked fragile. They were also smoking and we could smell smoke on our clothes by the end of the day.

23 April 2024
Unprompted review
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Reply from Sure Removals

Thank you for taking the time to leave a review.
We are sorry to hear you were dissatisfied with our service.
A list of items was provided in advance rather than an on site or video survey. Unfortunately the 2 vehicles provided were not large enough to fit all items, we did advise that our options would be for one of your vehicles to return to collect the garden items, or to dispatch a vehicle from a another service - whichever would be quicker. We did this at no extra cost.

We will complete an investigation into your service and comments made to ensure we improve in future.

All the best in your new home. Sure Removals

Rated 5 out of 5 stars

I highly recommend this services

I highly recommend this services is a reliable, professional company and suite all budgets.
Thanks to Mike and George they were really helpful, respectful and professionals...
I really happy with the delivered service.

17 April 2024
Unprompted review
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Reply from Sure Removals

Thank you for the great review, it was a pleasure. Sure Removals

Rated 5 out of 5 stars

Sure Removals were fabulous

Sure Removals were fabulous. Hussein and Liam in the office were very helpful and easy to communicate with. The quote was clear and easy to understand and Hussein was able to book us a date at fairly short notice. The removal men were fast, efficient and polite. Many thanks to Silviu, Marius and Bart and their team. We appreciate their hard work. We will definitely recommend Sure Removals to friends and family :) :)

25 March 2024
Unprompted review
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Reply from Sure Removals

Thank you very much, it was a pleasure. Sure Removals

Rated 5 out of 5 stars

Fast and efficient

Fast, efficient and friendly. Great team and great service all round. Thanks for Liam for organising, and Stefanm, Silviu, Cosmin, Andrei and Andrew on move day.

12 April 2024
Unprompted review
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Reply from Sure Removals

Thank you for choosing us and for the great review. Sure Removals

Rated 5 out of 5 stars

Very good

Quick and efficient service with our house move, also helping take apart and reassembling our furniture as requested. Mike and George were very friendly and helpful.

17 April 2024
Unprompted review
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Reply from Sure Removals

Thank you for choosing us and for the great review. Sure Removals

Rated 5 out of 5 stars

Mike and George helped me move and were…

Mike and George helped me move and were exceptionally professional, helpful and efficient. They were super friendly, lovely, helpful and resourceful. I will be using their services should I ever need to move again or I will definitely be recommending them

13 April 2024
Unprompted review
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Reply from Sure Removals

Thank you for the great review, it was a pleasure. Sure Removals

Rated 5 out of 5 stars

Sure removals was recommended by a…

Sure removals was recommended by a friend who moved recently. They didn’t disappoint and made our house move a very smooth journey. We hired two vans and Silviu and Andrei’s team did excellent job in ensuring everything arrived to its destination without getting lost or damaged. They were very friendly, calm and professional. We are very happy and grateful and will recommend the company to our friends

7 April 2024
Unprompted review
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Reply from Sure Removals

Thank you for the great review, it was a pleasure. Sure Removals

Rated 5 out of 5 stars

Great service

Our move with Sure Removals went very smoothly. We were looking for someone at short notice after our completion date slipped, and I'm glad we found Sure Removals who provided us with a full packing service and removal. Mike, George, Marius and Robert were excellent - packing service was completed in an afternoon, they arrived at 8.30 on moving day to give us plenty of time, and they handled our belongings with care and attention. Likewise Liam and Hussien were very responsive to our enquiries.

5 April 2024
Unprompted review
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Reply from Sure Removals

Thank you for the great review, all the best in your new home. Sure Removals

Rated 5 out of 5 stars

Dead Easy - Conscientious, Careful and Timely

I engaged with Liam at Sure Removals and nothing was an issue. I’d had a poor experience recently and was nervous. Absolutely no reason to be at all - Mike, George and Andrew were brilliant. Arrived bang on time and went beyond what was expected to make sure the move worked.

They were very good with my antique and collected furniture and conscious of space and flooring. All round good guys with a good sense of humour and hard working.

All very easy on what is a traditionally stressful day 👍🏻 thank you.

3 April 2024
Unprompted review
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Reply from Sure Removals

Thank you for the great review, it was a pleasure. Sure Removals

Rated 5 out of 5 stars

Brilliant!

Brilliant process start to finish highly recommend

29 March 2024
Unprompted review
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Reply from Sure Removals

Thank you for the feedback, it is appreciated. Sure Removals

Rated 5 out of 5 stars

Excellent and speedy service from…

Excellent and speedy service from Marius and Julian, who completed the job, including dismantling and reassembling of furniture, much faster than I thought, with no issues whatsover. Would recommend

27 March 2024
Unprompted review
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Reply from Sure Removals

Thank you for choosing us and for the great review. Sure Removals

Rated 5 out of 5 stars

Sure Removals were fantastic!

Sure Removals were fantastic! Liam and the team were friendly and efficient, making the whole moving process stress-free. A special thanks to Marius and Julian who went above and beyond on the day, they were so quick, helpful and took great care of my belongings. I highly recommend Sure Removals for your next move!

27 March 2024
Unprompted review
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Reply from Sure Removals

Thank you for the great review, it was a pleasure. Sure Removals

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