susmies Reviews 364

bought a dress, super nice quality. the shipping was very quick. :)

Like other reviews here, Susmie do not ship their items. I also am in a situation where the shipping company is waiting for them to provide the item for shipping for the last 10 days.

They are careless when replying to emails and do not actually check anything in a careful manner.

At the moment, this is the worst experience I’ve ever had. The first time I made my order on June 22, I paid for express delivery, but one of the products was on pre-order, so they didn’t ship my order in the 24-48h as I paid for. Then I emailed to see if there was any problem, and they explained everything in time, and I understand.
On June 30, I received an email from the company there saying that there was a problem with another item and I had two options, I could exchange the product for another or refund the money.
I really want that item. If I accept the refund, I will order the item again and pay more for new shipping. So I’m the one who loses. I explained this in an email sent on June 30; today, July 4, they haven’t answered yet.

The brand leaves much to be desired, they have a great image that makes you want to buy the product but once you receive it, it is very disappointing, the packaging is terrible, the jewels were loose in a shipping bag, nothing worked, not to mention the quality of the earrings, I personally expected a nice gold for what I was paying and I received some earrings that seem more white than gold, I think the price is 10 times what that jewel should be. In conclusion totally disappointed with the brand

I have products from the brand and I love them!!!! The quality and design are unique! Always queens <3

I ordered a pair of earrings and paid for 3-5 working days delivery on the 14th March. To date, I still havent received the earrings and when I track the order it says the courier has not even got the package. I have emailed Susmies 6 times since and they say they cannot do anything about it (not even refunding the £9 shipping cost which would be the bare minimum customer service) and that they are talking to their logistics team. My latest email was not even replied to. Really disappointing experience and would not be buying from here again and as such would not recommend

I love everything they sell and the costumer service is great!! Lovely owners <3

fast shipping and everything is so gorgeous!! i had questions before buying and they answered them nicely.

I've always wanted to get something from susmie's and finally bought a ring from there! so so so disappointed with it!!! it's cheap, terrible quality! the ring broke after having it on me for 5 minutes. do not recommend!!!

I discovered Susmies on Instagram and I felt in love with their brand image (beautiful jewels, girls, photos, songs, etc) They build a real brand identity and I loved that.
But how terrible was my buying experience:
- I ordered 3 rings on their website. More than 30€ each. 3 weeks ago, 2 of them had already lost their gilding. So I ask for another one for free but It exactly did the same.
- The third ring broke 6 months after

I always removed them to wash my hands. But only by holding a glass of water (humidified on the external part of the glass), can use their jewels.

Also, by ordering from France it costs 25€. So expensive!
I hope one day they’ll make better quality jewel so I can buy it again.
Go your way. So disappointed.