Good range of products- often cuts not easily found in supermarkets of even butchers. The quality of the meat is excellent. The website is easy to navigate. I appreciate the cooking tips and enjoy re... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
What sets a company apart is how the deal with customer issues. Swaledale have amazing and flavoursome meats and they combine those with excellent and speedy customer service! Please keep up these ext... See more
Company replied
High quality of grass fed beef with an excellent range to choose from. Delivered in a cool box with ice and on time. Tasty recipes for each type of meat is a welcomed bonus. Great online butchers, def... See more
Company replied
The order arrived well packaged and was delivered in line with the timescales given. Having previously sought out grain fed brisket i thought id take a chance on this grass fed one based on the d... See more
Company replied
Company details
- #21 of 35 best companies in Butcher
Written by the company
Whole-carcass artisan butchers supplying the finest meat from the heart of the Yorkshire Dales to top restaurants in London, Leeds, and Manchester. Always Fresh, Never Frozen® - proudly recognised as one of the best online butchers in the UK.
Contact info
Snaygill Industrial Estate, BD23 2QR, Skipton, United Kingdom
- hello@swaledale.co.uk
- swaledale.co.uk
4.6
Excellent
214 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best Pork Belly Ever!!
I ordered Swandale many times, it's my favorite one and for sure I would keep doing so!
24 September 2024
Reply from Swaledale Butchers
Thanks so much for your review, Ally! We're delighted you took the time to share your feedback.
Reply from Swaledale Butchers
Thanks so much for your review, Alastair! We're delighted you took the time to share your feedback.
Beautiful meat, safe & reliable delivery
My first order has just arrived as expected, on time and without a hitch. The meat all looks amazing, and is beautifully presented - all labelled clearly, and ready for the freezer without me having to repackage. The ice packs were still well frozen, so the packaging had clearly done its job. So, whilst I'm always a bit wary of ordering meat online, I have to say that I'm well impressed. Ten out of ten from me...😊
20 September 2024
Unprompted review
Reply from Swaledale Butchers
Thanks so much for your review, Sue! We're delighted you took the time to share your feedback.
bad experience
Couldn't find my order and didn't bother helping.
Got it delivered without any notification, the delivery driver left it outside in the hot sun.
All the food had to be cooked then and there or thrown away due to the poor delivery and service from this butchers.
Absolute horrible experience.
Staff are useless and very unhelpful.
Your poor service is continuing by breaking my freedom of speech. Shockingly bad
18 September 2024
Unprompted review
Reply from Swaledale Butchers
Thank you for taking the time to leave your review. We're truly sorry to hear that this experience didn't meet your expectations, especially as a returning customer who is already familiar with our processes.
After looking into your order, we noticed that the email address provided was misspelt, which is why you did not receive the order confirmation, shipping updates, or delivery notifications from DPD. This simple mistake can lead to unfortunate consequences, as it did in this case. We understand how frustrating this situation must have been, but it could have been easily rectified had we been informed when you didn’t receive your confirmation email.
Given your experience with our service from previous orders, we’re surprised that this wasn’t flagged earlier, as it’s common practice to get in touch if an email confirmation doesn’t arrive. We encourage all customers to contact us directly in such situations, allowing us to promptly correct the error.
We always strive to provide excellent customer care, and while we understand this situation caused frustration, we feel it's important to avoid directing anger toward our team, who consistently work hard to assist with professionalism and dedication.
We appreciate your feedback and are committed to continuing to improve our service where necessary.
Reply from Swaledale Butchers
Thanks so much for your review, Niall! We're delighted you took the time to share your feedback.
So glad that I found Swaledale Butchers…
So glad that I found Swaledale Butchers website the best grass fed meat I have tasted, in my opinion. Now a regular purchaser!!
27 August 2024
Reply from Swaledale Butchers
Thanks so much for your review, Mike! We're delighted you took the time to share your feedback.
Excellent quality and service
I’ve ordered twice from here now and the quality and the service has been flawless. Great meat, so much variety (I would love to see them stock tri-tip though!), well packed and arrives still really cold. Everyone really enjoyed all of the different stuff we cooked and I wouldn’t order meat any where else from now on.
28 August 2024
Reply from Swaledale Butchers
Thanks so much for your review, James! We're delighted you took the time to share your feedback.
One of the best online butchers I’ve…
One of the best online butchers I’ve bought from, quality and price is amazing
28 August 2024
Reply from Swaledale Butchers
Thanks so much for your review, Mary! We're delighted you took the time to share your feedback.
Good quality products at a fair price…
Good quality products at a fair price with prompt delivery
27 August 2024
Reply from Swaledale Butchers
Thanks so much for your review, Mark! We're delighted you took the time to share your feedback.
We shop with Swaledale whenever we are…
We shop with Swaledale whenever we are in the UK and have been consistently, very satisfied with every aspect of our engagements with them. Deliveries arrive when they say they will and in great condition and the products we order have always been of excellent quality. Their whole chickens are particularly good. Many thanks Swaledale.
26 July 2024
Reply from Swaledale Butchers
Thanks so much for your review, Alex! We're delighted you took the time to share your feedback.
Best meat supplier in the north of England
As usual great tasty products and the service excellent
25 July 2024
Reply from Swaledale Butchers
Thanks so much for your review, Lee! We're delighted you took the time to share your feedback.
Top quality meat delivery each week
The boxes come well packaged, sealed and insulated. There are usually 2 - 3 ice packs inside which cool the meat sufficiently until you receive the box and can put the contents in the fridge/freezer.
As for the meat, it's top quality and I've never had any issues. They never send any frozen meat which is a huge plus.
25 July 2024
Reply from Swaledale Butchers
Thanks so much for your review, Andreas! We're delighted you took the time to share your feedback.
Excellent quality meat
Excellent quality meat, well-aged as appropriate, really tasty and delivered reliably. The range, flavours & diversity of sausages is outstanding !
25 July 2024
Reply from Swaledale Butchers
Thanks so much for your review, Richard! We're delighted you took the time to share your feedback.
Unusual Meats available
How easy it was to order, the food arrived cold and ready for freezing. l didn't want to eat this straight away and the fact that l could freeze it was a bonus.
The food looks lovely and l am waiting for some family to come down to cook Hogget (something l have always wanted to try but couldn't find where to buy it)
26 July 2024
Reply from Swaledale Butchers
Thanks so much for your review, Susan! We're delighted you took the time to share your feedback.
Excellent service as usual
Order delivered on chosen date. Well packaged and insulated. Excellent quality of meat as always.
25 July 2024
Reply from Swaledale Butchers
Thanks so much for your review, David! We're delighted you took the time to share your feedback.
Reply from Swaledale Butchers
Thanks so much for your review, Rosalba! We're delighted you took the time to share your feedback.
You can trust Swaledale 100% to give a great service and products
As usual the meat arrived when promised, well packed and usual excellent quality.
12 July 2024
Reply from Swaledale Butchers
Thanks so much for your review, Steve! We're delighted you took the time to share your feedback.
Reply from Swaledale Butchers
Thanks so much for your review, Frank! We're delighted you took the time to share your feedback.
Reply from Swaledale Butchers
Thanks so much for your review, Kevin! We're delighted you took the time to share your feedback.
Reply from Swaledale Butchers
Thanks so much for your review, Mrs Read! We're delighted you took the time to share your feedback.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.