I placed my first order at Swanson, the order came quick and no problems. BUT in my parcel they had send me a big PLASTIC cup, with PLASTIC lid and a PLASTIC straw, containing a silly sample of some e... See more
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AVOID!! Same as other peoples experiences below, estimated delivery was 8th November to 30 November, never arrived. Had an automated email saying to wait another 7 days due to covid. Still no item... See more
Company replied
Updated 1.5 months later: I have waited 3.5 months, and finally my order has been delivered! Original review follows: I'm still waiting for my order SWO-742554-3521EN-NL to be delivered. It's been 2... See more
Not received product. Several emails sent but no response from Swanson just an automated msg. Apparently the package was shipped on 15/07/2020. Using covid as an excuse in the fake response msg. Web... See more
Company replied
Company details
Information provided by various external sources
We’ve been developing targeted nutritional formulas since 1969, to share the best possible health and value with our friends and families around the world.
Contact info
Floor 1 Liberation Station, Esplanade, St Helier, JE2 3AS, Jersey C.I., United Kingdom
- 029 2009 8171
- info@swanson.co.uk
- swanson.co.uk
2.0
Poor
483 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Good quality.
11 May 2020
Unprompted review
Good service
Good service, product matches expectations. Took about a month to come in though.
9 May 2020
Unprompted review
Not happy
Hi, your products I use since many years they are very good.
BUT the customer service i am not satisfied with.
Eli
8 May 2020
Unprompted review
Reply from Swanson UK & Europe
Dear Valued Swanson Customers,
We truly apologize for the inconvenience and the problems encountered when ordering through www.Swanson.co.uk.
We would like to inform you of the following:
As of Jan 1, 2021, at the direction of Swanson Health Products, Inc. (US), Swanson Health Products Europe (an official distributor of Swanson Health Products) assumed management of the domain, www.Swanson.co.uk. Swanson Health Products (US) removed prior management of Swanson.co.uk due to continuous customer complaints and non-compliance with Swanson (US) customer service values. As a result of the change, we can guarantee all of the European and UK orders/ shipments will be sent within Europe and will be delivered in 2-3 business days by DHL Express.
Swanson Health Products Europe is committed to customer service and will work to solve any open issues created from orders previously issued through www.Swanson.co.uk. Please feel free to contact us anytime on our live chat support or email us at info@swansoneurope.com .
We will take immediate action to solve every case.
We truly appreciate your understanding!
Regards
Swanson Europe Team
Quick and personal reponses by problems…
Quick and personal reponses by problems of delivering. Thank you.
Excellent products.
7 May 2020
Unprompted review
Really helpful customer service team
Really helpful customer service team. I didn't put the correct address on my order and Tom sorted it out really quickly. Great stuff.
6 May 2020
Unprompted review
Good Delivery and Good Product
Good Delivery and Good Product
Just as described too.
Thank you
4 May 2020
Unprompted review
Good products, good prices, slow delivery
Good products
Good prices
Very slow delivery times (made worse by Covid issues) - marked down a star as delivery arrived 2 day after I could have reported lost
Would still order again, but manage ecoectstikns as to how long they take to arrive. (Don’t run out before you order)
4 May 2020
Unprompted review
Was posted from USA so postage times…
Was posted from USA so postage times took a bit longer than expected
3 May 2020
Unprompted review
Very good products
1 May 2020
Unprompted review
I order from Swanson reguarly as the…
I order from Swanson reguarly as the quality of products and multi-buy savings are good. Please be aware that as the products come from the USA via Jersey the EU customs constraibts mean products have to be dispatched in batches below a certain vale and there can be a longer wait than products sent within the UK.
30 April 2020
Unprompted review
Limited available products & slow…
Limited available products & slow delivery,
Which maybe ok, but the ability to follow the delivery process of your order, would be helpful. My delivery had a time frame of about a month (between April .. & May..)
Wanted to order more products, but these were not available through your European site. I hope because of Brexit, that this does not get worse for European customers
30 April 2020
Unprompted review
Reply from Swanson UK & Europe
Dear Valued Swanson Customers,
We truly apologize for the inconvenience and the problems encountered when ordering through www.Swanson.co.uk.
We would like to inform you of the following:
As of Jan 1, 2021, at the direction of Swanson Health Products, Inc. (US), Swanson Health Products Europe (an official distributor of Swanson Health Products) assumed management of the domain, www.Swanson.co.uk. Swanson Health Products (US) removed prior management of Swanson.co.uk due to continuous customer complaints and non-compliance with Swanson (US) customer service values. As a result of the change, we can guarantee all of the European and UK orders/ shipments will be sent within Europe and will be delivered in 2-3 business days by DHL Express.
Swanson Health Products Europe is committed to customer service and will work to solve any open issues created from orders previously issued through www.Swanson.co.uk. Please feel free to contact us anytime on our live chat support or email us at info@swansoneurope.com .
We will take immediate action to solve every case.
We truly appreciate your understanding!
Regards
Swanson Europe Team
Tablets
The tablets arrived today and my wife is about to try them.
Good service in difficult times.
Thank you.
30 April 2020
Unprompted review
Lost hopes in the service
Lost hopes in the service, my parcel took about a month to arrive.
26 April 2020
Unprompted review
Reply from Swanson UK & Europe
Dear Valued Swanson Customers,
We truly apologize for the inconvenience and the problems encountered when ordering through www.Swanson.co.uk.
We would like to inform you of the following:
As of Jan 1, 2021, at the direction of Swanson Health Products, Inc. (US), Swanson Health Products Europe (an official distributor of Swanson Health Products) assumed management of the domain, www.Swanson.co.uk. Swanson Health Products (US) removed prior management of Swanson.co.uk due to continuous customer complaints and non-compliance with Swanson (US) customer service values. As a result of the change, we can guarantee all of the European and UK orders/ shipments will be sent within Europe and will be delivered in 2-3 business days by DHL Express.
Swanson Health Products Europe is committed to customer service and will work to solve any open issues created from orders previously issued through www.Swanson.co.uk. Please feel free to contact us anytime on our live chat support or email us at info@swansoneurope.com .
We will take immediate action to solve every case.
We truly appreciate your understanding!
Regards
Swanson Europe Team
Fantastic service and great price
26 April 2020
Unprompted review
Delay in receipt but excellent customer…
Delay in receipt but excellent customer service by Louise
25 April 2020
Unprompted review
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