The attention at the store in Alexanderplatz was pretty good and fast. The bike itself (deluxe 7), although 'confortable' and not heavy in itself, resists movement. It feels as if there was a sand b... See more
Company replied
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See what reviewers are saying
I've only had good experiences with Swapfiets. The bike works great, I've kept the membership for the second year now. The personnel at the shop near Alexander Platz have always been very helpful and... See more
Company replied
Hi! I don’t usually submit reviews but particularly at Alexanderplatz swapfiets these two guys who work there are so nice and helpful and so happy and chill it was such a great experience renting my b... See more
Company replied
I moved back to Germany recently, and rented a Deluxe 7 for annual contract. I have previously rented the same bike for about 8 months. These are excellent bikes, never bothered me with maintaince o... See more
Company replied
Company details
Written by the company
Das Fahrrad-Mitgliedschaft | Kostenlose Reparaturen – wann du willst, wo du willst | Wir machen Städte lebenswerter
Contact info
4.5
Excellent
3k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 89% of negative reviews
Typically replies within 1 week
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Swapfiets service at home
The ability to have them visit you at your home was especially important to me as I hadn't used my bicycle for 3 months due to recovering from a surgery. He swapped the bicycle and was very helpful and friendly in ensuring the replacement bicycle was set up exactly as the previous one.
12 February 2026
Unprompted review
Reply from Swapfiets Deutschland
Hi Dave,
Thank you for your review!
We are glad that our home service was the perfect solution for you while recovering. It is great to hear our colleague was helpful and ensured your new bike was set up exactly how you like it.
Enjoy the ride.
Team Swapfiets
it was very good but it would also be…
it was very good but it would also be nice to get some loyalty rewards
11 February 2026
Unprompted review
Reply from Swapfiets Deutschland
Hi Toufic,
Thank you for your review!
We are happy to hear you think our service is very good. Thank you for the suggestion about loyalty rewards; we always appreciate feedback on how to improve!
Enjoy the ride.
Team Swapfiets
Reply from Swapfiets Deutschland
Hi Shiva,
Thank you for your review!
We are glad to hear you liked the service.
Enjoy the ride.
Team Swapfiets
Uncomplicsted help with language barriers
It's great to get help without an appointment. But it's weird they expect to understand and speak English.
20 January 2026
Unprompted review
Reply from Swapfiets Deutschland
Hi Seb,
Thank you for your review.
We are glad to hear you appreciate the quick walk-in service! Regarding the language: we have a very international team in many of our stores, which is why English is often spoken. However, we understand this can be unexpected if you prefer to speak the local language, and we apologise if this caused any inconvenience.
Enjoy the ride.
Team Swapfiets
Yesterday day I got a bike
Yesterday day I got a bike. It looks good and strong. Everything works perfectly. Swipers was very cooperative.
11 January 2026
Unprompted review
Reply from Swapfiets Deutschland
Hi Mobin,
That's great to hear.
I wish you a great time on your bike. Have a fantastic time and don't hesitate to contact us if you ever need anything - we are always here to keep your bike running perfectly so you can concentrate on having fun.
All the best,
Your Swapfiets Team
Friendly personnel. Quick fix of the crushed lock
The service technician (Altstadt, Düsseldorf) was incredibly friendly and professional. He resolved the issue in just 10 minutes. I'm very impressed with the efficiency. Kudos for the excellent work!
16 December 2025
Unprompted review
Reply from Swapfiets Deutschland
Hi Andrey,
Thank you for your wonderful review!
We are thrilled to hear that our technician at the Altstadt, Düsseldorf store provided such friendly and professional service. Resolving the issue in just 10 minutes is exactly the kind of efficiency we aim for. We will be sure to pass on the kudos to the team!
Enjoy the ride.
Team Swapfiets
It was a great experience
It was a great experience staring from the staff communication and explanation regarding the bike and the bike itself. Really completed the process of getting bike in quick time. The apps is also perfect.
12 December 2025
Unprompted review
Reply from Swapfiets Deutschland
Hi Jaber,
Thank you for sharing your great experience.
We are happy to hear that you appreciated the clear communication from our staff and the explanation regarding the bike. It is good to know that the process was quick and that you are finding the app perfect for your needs.
Enjoy the ride!
Team Swapfiets
Excelent and fast service
8 December 2025
Unprompted review
Reply from Swapfiets Deutschland
Hi Vasile,
Short and sweet and exactly what we hope to hear, thanks for your kind review.
Have a wonderful day.
All the best, your Swapfiets Team
It was great
It was great. The guy who helped me and fixed my bike was a great people’s person and very professional. I had my bike working in no time. Shout out to Jameel
1 December 2025
Unprompted review
Reply from Swapfiets Deutschland
Hi Netto,
Thank you for the fantastic review!
We are absolutely thrilled to hear that Jameel fixed your bike in no time. It's wonderful to know he was so professional and had such great people skills.
We will ensure your kind words are passed on to Jameel.
Enjoy the ride!
Team Swapfiets
The speed of the intervention and also…
The speed of the intervention and also the flexibitliy. He put me between two meetings while I was in a hurry
25 November 2025
Unprompted review
Reply from Swapfiets Deutschland
Hi Steven, thank you for the review!
We are delighted to hear that our team was able to provide such a quick and flexible solution for you. We know your time is valuable, and we're glad we could fit your service in when you needed it most.
Enjoy the ride!
Team Swapfiets
Swapfiets Winter Check-up Feedback in Bonn
Before the check-up, my old bike was difficult to ride, and I believe the tires were quite flat (I haven't visited the store for a fix or check-up as often as I should have). The difference in the new bike is immediately noticeable.
The staff member who assisted me was super nice and professional. I especially appreciated their effort with the language. They initially spoke English, but when I attempted to speak German, they were happy to switch, which was very helpful and encouraging.
During the check-up, the staff member quickly identified an issue with the brakes. Because of this, they immediately provided me with a different bike, which was an excellent solution.
Having Swapfiets is genuinely a great service. It makes me feel much less worried about maintenance, especially since I don't know how to fix bikes myself. This peace of mind is the main reason I value the subscription.
Thank you for providing such a reliable and customer-focused service!
21 November 2025
Unprompted review
Reply from Swapfiets Deutschland
Hi there,
Thank you so much for this wonderful and detailed review! We're delighted to hear that the check-up provided such a clear result, and we're glad we could promptly replace your bike to ensure your safety.
We especially appreciate your compliments on our staff's professionalism and their effort with the language—we aim to make everyone feel welcome and understood.
Enjoy the peace of mind that comes with your subscription!
Team Swapfiets
The guys were very helpful!
25 November 2025
Unprompted review
Reply from Swapfiets Deutschland
Hi there,
thank you for the great review!
We're delighted to hear our team was so helpful.
Enjoy the ride!
Team Swapfiets
Good Service
The appoitment took place on time, the maintenance service was quick and the attendant was nice and attentive. So in general, it was a good experience.
15 November 2025
Unprompted review
Reply from Swapfiets Deutschland
Hi there,
Thanks for the review!
We are happy to hear that the appointment was on time and the maintenance was quick. It is great to know our team member was attentive to your needs.
Enjoy the ride!
Team Swapfiets
Employee was very kind and efficient
Employee was very kind and efficient
3 November 2025
Unprompted review
Reply from Swapfiets Deutschland
Hi Melvyn,
Thank you so much for the wonderful feedback!
We're delighted to hear you found our team member to be so welcoming and effective. A kind and efficient service is exactly what we aim for.
Enjoy the ride!
Team Swapfiets
very friendly and helpful team!
3 November 2025
Unprompted review
Reply from Swapfiets Deutschland
Hi Anna!
Thanks for the review.
We're thrilled to hear you had such a great experience with our team.
A friendly and helpful service is what it's all about!
Happy cycling!
Team Swapfiets
Annual check up
I had my annual check up, the Swapfiets team seemed quick and efficient. My bike had a problem with the chain, so I received a new one, which is not brand new, but rides better. I am happy with Swapfiets.
20 October 2025
Unprompted review
Reply from Swapfiets Deutschland
Hi there,
Thank you so much for your feedback from your recent check-up!
We're so happy to hear that you found the service to be quick and efficient. It's great that we could get that chain problem sorted out for you with a replacement.
You're absolutely right – as part of our circular model, our bikes have often had previous adventures, but the most important thing is that they are in perfect technical shape and ride smoothly. We're thrilled to hear your new one is riding well and that you're happy with the service!
Enjoy the ride!
Team Swapfiets
Better accident free than more fees.
If you miss a payment, you receive an email informing you that you have 7 days to pay, or else the bill will be forwarded to debt collection agencies.
Ok — sure, that’s on me — let’s pay? Nope!
They don’t tell you which exact day is the last day.
I assumed it was 7 days from the email, but they counted the day the email was sent — meaning I missed it by one day because of terrible communication :(
The last payment date isn’t specified in the app either.
If I had money to spare, I wouldn’t have rented a bike in the first place. Clearly, they don’t care about or understand their target customer group.
Service in Berlin is a disaster. Literally no one there speaks German or English fluently. They couldn’t even explain how the bike functions properly. I had to take two test rides just to figure things out and ask about specific features.
I had already noticed it’s not exactly a comfort bike, but decided to give it a try anyway.
But the red flags were warranted: the Power 7 bike is a health hazard — very unreliable in steering, ground contact, and brakes.
Obviously, I cancelled.
Better accident-free than charged with more fees.
25 October 2025
Unprompted review
Reply from Swapfiets Deutschland
Hi there,
Thank you for taking the time to provide this detailed and honest feedback. We are very sorry to read about the completely frustrating experience you've had across multiple aspects of our service.
We sincerely apologize for the lack of clarity in our payment reminder communication regarding the exact deadline. You are right; this should be much clearer to avoid the situation you encountered.
We are also very sorry that the service you received in our Berlin store was not up to standard. Our team should always be able to provide clear explanations about the bikes, and we apologize for the poor experience.
Most importantly, we are concerned to hear about your experience with the bike itself. Safety and reliability are our top priorities, and we regret that the bike felt unsafe to you.
We understand why this series of issues led you to cancel your subscription. We will use your feedback to improve our communication, team training, and bike checks.
We wish you all the best.
Team Swapfiets
Great service
My bike was replace to another pair and the basket was install properly which made me very happy
14 October 2025
Unprompted review
Reply from Swapfiets Deutschland
Hi Inbal,
Thanks for your review.
Great to hear that you got your bike replaced properly and everything went well.
Enjoy your new bike!
Team Swapfiets
Reply from Swapfiets Deutschland
Hi Marija,
we are happy to hear that, thank you for your perfect review! 🌞
Have a swaptastic day! 🚲
- Team Swapfiets
It was quick and easy to get a bicycle…
It was quick and easy to get a bicycle from Swapfiets, it is also in good condition. Saves a lot of money that would be spent on public transport.
1 October 2025
Unprompted review
Reply from Swapfiets Deutschland
Hi there,
Thank you so much for the great feedback!
We're so happy to hear that you found the sign-up process to be quick and straightforward, and that you're pleased with the condition of your bike.
It's fantastic to know that our service is providing a great value alternative to other forms of transport for you. A simple process and a reliable, affordable ride is exactly what we aim for!
Enjoy your rides!
Team Swapfiets
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