Swappa Reviews 37,006

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform for its excellent products, user-friendly experience, and well-designed website. Many people appreciate the high quality of items available and the very reasonable prices, making it their preferred choice for buying and selling tech. The buying process is often described as easy and efficient, with items arriving promptly and as described. However, some customers also noted issues with seller protection. A few other people also felt that item conditions were sometimes misrepresented, or that they received products that were locked or defective despite being advertised otherwise.

What people talk about most

Product

Consumers generally express satisfaction with the products available. Many reviewers highlight that items are... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the ease of use and... See more

Website

People report positive experiences with the website, highlighting its ease of use and navigation. Many... See more

Quality

Reviewers mention positive feedback about quality. Customers are highly satisfied with the quality of... See more

Price

Users describe positive interactions with price, frequently finding great deals and affordable options for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Swappa is sublime! Charming independent marketplace to buy and sell devices (esp. tech, phones). Bought a used phone at a great price (payment thru PayPal), arrived safely within a few days (and as de... See more

Rated 5 out of 5 stars

The whole process went very smoothly. I really appreciate how the website verifies the quality of devices, encourages easy communication with the seller, and helps you find phones at very reasonable p... See more

Rated 5 out of 5 stars

I used Swappa to purchase a replacement phone for my wife's failing Pixel 8. Once again we received an excellent phone at a nice discount in "Mint" condition. The seller shipped quickly and the phon... See more

Rated 5 out of 5 stars

Got great phone from seller. Exterior condition and battery health better than expected. Unfortunately WiFi had funky, intermittent issues that seller was not able to detect. Apple store did internal... See more


Company details

  1. Electronics store
  2. Mobile Phone Shop
  3. Computer Shop
  4. Internet shop
  5. Online marketplace
  6. Second-hand Computer Shop

Information provided by various external sources

Swappa makes it safe and easy to buy and sell gently used technology, including smartphones, cameras, video games, tablets, laptops, watches, VR, electronics and more.

Buy and sell newish tech on Swappa

Written by the company

Safe, friendly marketplace with less fees
On Swappa you buy and sell directly with other users. Cutting out the middleman means you join a community market with the best prices and highest value.

Contact info

4.8

Excellent

TrustScore 5 out of 5

37K reviews

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Rated 5 out of 5 stars

9th excellent Swappa purchase

This was my 9th Swappa purchase ( iPhones, iPads and a Mac Airbook) Never a problem with any device, or cc charge, they email you all the info on the sale, the cc charge and on the shipping with easy links to the corresponding page on the website , if you want to see your info there as well.
Site well organized with good search filters so you don’t have to slug thru to find what you want.

26 April 2026
Rated 5 out of 5 stars

Simply the best in every way

Simply the best in every way. The peace of mind knowing that swappa has your back if or when something goes wrong as well as knowing that the item as been vetted prior ro the sale. This is NOT the eBay wild wild west.

19 April 2026
Rated 5 out of 5 stars

Honestly i was a bit sketchy at first…

Honestly i was a bit sketchy at first only because i didnt know what to expect which is natural, i bought an oculus for my girlfriend thinking it was a scam until the seller was guiding me through his delivery process, let me know everything that was going on and checking to see if i got my product. and when i got it (took only two days)it was working perfectly, it was like it was never even used. 10/10

27 April 2026
Unprompted review
Rated 5 out of 5 stars

All was great

All was great. From portfolio, prices, quality of product and truthful advertizing and delivery.
Thank you for a great iphone. My wife is happy with it.
I recommended Swappa to my sister and will recommend everywhere.

24 April 2026
Rated 5 out of 5 stars

I had tried selling electronics on…

I had tried selling electronics on other platforms and would constantly be low-balled by prospective buyers. On Swappa, I can name my price and not worry about that. My items sold relatively quickly, and for the price I wanted. The listing process was straightforward and quick. Swappa is very quick with their approval or a request for more information on your listing. I’m very happy with my Swappa experience and plan to list more items.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

First Phone Bought On Swappa

I bought an S24 Ultra (unlocked) on Swappa. My first purchase. It was listed as mint condition, although after reading the sellers comments, he said it was new in the box, but Swappa would not let him list it as new as he had opened the box to verify the IMEI numbers matched. He also included a new Otterbox and screen protector.
When it arrived,UPS, it was nicely packaged and just as described by the seller. I have only had the phone for 2 days, but so far my Tmobile sim has worked fine, as have all the things I have been able to test on the phone so far.
This phone was bought from a private seller as opposed to some refurbishing places that sell thousands of phones on Swappa. I don't know how much of a difference that makes. I know some sellers have mentioned problems with PayPal in releasing money in a timely fashion. It comes out of the buyer's PayPal account the second you push the icon to buy the phone.
I would suggest anyone buying or selling, to read everything on the Swappa site so you know exactly how things work.
As far as my purchase, so far, so good. I feel like I found a needle in a haystack in finding a brand new S24 Ultra 2 years after it's release, at a price far below the few new ones I have seen in online stores.
Swappa will be my new site for buying a phone. I had been using ebay for years, but in the last 2 years have received 2 phones that had problems and not " new in box" as stated. I know anyone can receive a phone with a problem, but feel Swappa does their due diligence in vetting sellers and products.

24 April 2026

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