I had an Issue with an exchange. Customer Support was superb, really pleasant, competent... Issue got solved quickly !
Company replied
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See what reviewers are saying
My swap failed because I mistakenly sent more LTC than I was supposed to. I shared the transaction details with customer support and they gave me the option to 1) cancel the exchange and receive a ref... See more
Company replied
This company randomly holted my transaction with no expiration. After I followed up, they required KYC and after refusing needed a 3 day return period but did return all the bitcoin in the end. They r... See more
Company replied
I prematurely thought my tx wasn't working because it had been settled on Solana network with max confirmations for 5-7 minutes but support was right there to help...concurrently the update of the pro... See more
Company replied
Company details
Written by the company
Swapzone is a cryptocurrency exchange aggregator. Browse through services, compare exchange rates, analyze and swap cryptocurrency in just one interface. All swaps are custody-free, with no registration needed.
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4.7
Excellent
551 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Swapzone
Hi, Matt!
Thank you for your feedback! We will be glad to see you on our service again!
Best regards,
Swapzone Team
Reply from Swapzone
Hi, Je S!
Your feedback means a lot to us! We’ll be happy to serve you again!
Best regards,
Swapzone Team
Great exchanges and support
Exchange rates are really good, and the support is the best I've ever had with a crypto company.
28 December 2024
Unprompted review
Reply from Swapzone
Hi, Cody Foss!
Thank you for your feedback! We always strive to provide the best service.
We will be glad to see you on our service again!
Best regards,
Swapzone Team
Reply from Swapzone
Hi!
We’re grateful for your feedback and look forward to seeing you again!
Best regards,
Swapzone Team
Best customer service I have ever had…
Best customer service I have ever had within the crypto space.
23 December 2024
Unprompted review
Reply from Swapzone
Hi, John!
Thank you for your feedback! We are always glad to see you on our service and look forward to seeing you again!
Best regards,
Swapzone Team
Ive literally never had a problem.
Ive literally never had a problem.
I know its hard to find a place where you can trust but this is the best place for me personally to swap crypto. Hella good and ive trusted lots of money here before. No hassle.
18 December 2024
Unprompted review
Reply from Swapzone
Hi, Tru Mooly!
Thank you for your feedback! We are always glad to see you on our service and look forward to seeing you again!
Best regards,
Swapzone Team
it was fast and easy but i just got the…
it was fast and easy but i just got the half of the expected money
17 December 2024
Unprompted review
Reply from Swapzone
Hi, Hes!
Thank you for your feedback! You can contact support via live chat on the website or by mail "support@swapzone.io" so that we can sort out your case and find out the reason for the deviation in the payment amount.
Best regards,
Swapzone Team
UPDATED
Dear Hes, we have not received any feedback from you, we will be glad to help you figure out the issue!
Great and fast
12 December 2024
Unprompted review
Reply from Swapzone
Hi, Ali!
We’re grateful for your feedback and look forward to seeing you again!
Best regards,
Swapzone Team
Works 👍 good way to exchange stuff in…
Works 👍 good way to exchange stuff in the US
11 December 2024
Unprompted review
Reply from Swapzone
Hi, Eric!
Your feedback means a lot to us! We’ll be happy to serve you again!
Best regards,
Swapzone Team
I almost lost 12.000 XRP coins by…
I almost lost 12.000 XRP coins by tagging the wrong destination Tag. Thank the rapid support within 3 working days I got my refund.
4 December 2024
Unprompted review
Reply from Swapzone
Hi, Habi Tabi!
Thank you for your feedback! We always strive to provide the best service.
We will be glad to see you on our service again!
Best regards,
Swapzone Team
Swap Zone is as official as it gets in…
Swap Zone is as official as it gets in this specific niche. System runs smoothly as long as your internet is good. Great customer service. I wish there was an affiliate program. It's definitely approved by WoVa Financials
4 December 2024
Unprompted review
Reply from Swapzone
Hi, Wolfgins Valable!
Thank you for your feedback! We have an affiliate program, we will be glad to discuss it with you! Your personal account manager will write to you today to discuss all the conditions/
We will be glad to see you on our service again!
Best regards,
Swapzone Team
Reply from Swapzone
Hi, Andrey!
Thank you for your positive feedback! We appreciate your support and look forward to assisting you again in the future.
Best regards,
Swapzone Team
absolutely terrible
absolutely terrible. 490 minutes to make a basic polygon to tron swap.
3 December 2024
Unprompted review
Reply from Swapzone
Hi, Ro!
We are communicating with our partner about the reason for such a long exchange. So far, we have noticed that you have sent a deposit via a smart contract, while the deposit itself has two transactions.
Unfortunately, such non-standard transfers cannot be quickly recognized by the partner.
Despite this, partner was able to carry out the transaction without deviation in rates, although fixed exchanges are very demanding on conditions.
You can contact support by mail support@swapzone.io where you will be provided with a promo code for more profitable exchanges!
Thanks in advance,
Swapzone Team
fast & good rate
3 December 2024
Unprompted review
Reply from Swapzone
Hi, esi nik!
Thank you for your feedback! We will be glad to see you on our service again!
Best regards,
Swapzone Team
Reply from Swapzone
Hi, Bert!
We appreciate your feedback! Your satisfaction is our priority.
Best regards,
Swapzone Team
Swap ETH=SOL
First time swapping ETH=SOL on this site, found it easy to use and liked the fact the prices on the market seemed to be respected on the platform real time. Found the rates/Gas very fair best I have seen for ETH=SOL with the offer system and only took 7mins start to finish. Would recommend and will use again, Thanks, Swapzone
1 December 2024
Unprompted review
Reply from Swapzone
Hi, Fudo!
Thank you for your feedback! We will be glad to see you on our service again!
Best regards,
Swapzone Team
Needed to change SOL to USDT on the Eth…
Needed to change SOL to USDT on the Eth network and this did the job perfectly!
27 November 2024
Unprompted review
Reply from Swapzone
Hi, Jonas!
Thank you for your positive feedback! We appreciate your support and look forward to assisting you again in the future.
Best regards,
Swapzone Team
UPDATED RATING (4 STAR) Lost 3% on transaction even though the price went up nearly 3% in same time.
UPDATE: Swapzone quickly resolved this issue and I was made whole. I have decided to adjust the rating from a 1 STAR to a 4 STAR.
ORIGINAL: So, this hasn't happened before, but when I submitted transaction, the price was ~ 1.07 per ADA/USDC, and it said I would receive close to that value...during the 35 min exchange, the price blasted to 1.15, however my final settlement was ~1.03. This is a major scam, red-handed. I will not be using this bullshit platform again.
21 November 2024
Unprompted review
Reply from Swapzone
Hi, Drew!
Thank you for your feedback! You can contact support via live chat on the website or by mail support@swapzone.io so that we can sort out your case and find out the reason for the deviation in the payment amount.
We will also be happy to provide you with a promo code for the following exchanges!
Best regards,
Swapzone Team
Really easy after struggling for ages…
Really easy after struggling for ages to find a platform, thank you
19 November 2024
Unprompted review
Reply from Swapzone
Hi, Sevano!
Thank you for your positive feedback! We appreciate your support and look forward to assisting you again in the future.
Best regards,
Swapzone Team
Usually faster with more favorable returns
Usually faster with slightly more favorable returns.
I think the required minimum on some swap combinations are pretty high; which is annoying if you just want a small amount of a specific token.
However, I have it bookmarked and it's become my goto.
13 November 2024
Unprompted review
Reply from Swapzone
Hi, Larry!
Thank you for your feedback! You can contact support via live chat on the website or by mail support@swapzone.io so that we can sort out your case and find out the reason for the deviation in the payment amount.
We will also be happy to provide you with a promo code for the following exchanges!
Regarding the minimum amounts for exchange - indeed, for some currencies they can be quite high, so we have recently integrated DEX exchanges.
You can find a new section on our website. There the minimum amount can be even 1 cent.
Best regards,
Swapzone Team
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