First class service and stock availability. Treated myself to new goggles and a rucksack, and sought advice on hand paddles. The paddles suggested were not in stock but received a message as soon as t... See more
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It would have been 5 stars apart from the product (men’s swim jammers) sizing was far smaller than expected. As a result I had to exchange for the next size up and even they are a bit ‘snug’. I can’t... See more
Nothing but great things to say about Swimsport. They went above and beyond to help me out after being let down by 2 other swim shops. I love to support smaller family run businesses and the fact that... See more
First time ordering from Swimsport. The jammers came quickly but didn’t fit. The subsequent customer service was excellent in helping us exchange the item by finding us a similar pair in a bigger size... See more
Company details
- #7 of 37 best companies in Swimwear shop
Written by the company
Swimsport is a family run business providing a curated range of high performance swimwear, goggles, backpacks and training aids from the world's best brands such as Arena, Funky Trunks, Funkita and TYR.
Contact info
8 West Pasture Close, LS18 5PB, Leeds, United Kingdom
- 0113 360 9400
- info@swimsport.co.uk
- swimsport.co.uk
4.8
Excellent
202 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Great fast service with a personal…
Great fast service with a personal touch. Would definitely recommend
1 May 2024
quality and quick service
30 April 2024
Super fast delivery and good prices…
Super fast delivery and good prices compared to other sites.
30 April 2024
Great service
Great service. I’ll definitely use Swimsport again. My order came quickly, which my daughter was delighted with and there was also a small bag of Haribo sweets included - a lovely touch. Thank you!
28 April 2024
Would happily order again
I was reluctant to buy because I’d never heard of the company but I’m glad I did. The price was the best after a long internet search, postage was free and it was really quick. Very happy, thank you!
14 April 2024
Extremely disappointed
Extremely disappointed. Unfortunately I had to return one of the swim packs I purchased for my children as it was too big for one of them. As this is a small company be prepared to pay your own refund fee, which I did without questions asked. I was shocked to receive a refund less than what I paid for the item. I questioned why I did not receive a full refund and was provided with some confusing lame excuse about promo offers, mind you no where does it state this on line prior to purchase. I expected to receive a full refund for what I paid but instead this small time business chose to steal from a customer for a couple of quid. Very poor customer experience and the communication thereafter was worse. Never have I experienced such poor customer service. I will shop elsewhere and do not recommend.p.s. watch your returns as it's returned to a home address, I paid for signed delivery but no one was home and the picture showed the parcel being left on the doorstep of the home, if the parcel went missing I would have had no refund however if you accept refund you need to be there to accepts returns.
15 April 2024
Unprompted review
Reply from Swimsport
We are disappointed you weren't happy with your experience as we strive to provide excellent customer service. You placed an order for 2 backpacks using a promotional discount for orders over £60. On returning one of the items the revised order value was below £60 and therefore we refunded you the difference between the original order amount and the revised amount now the terms of the promotion were not met. We responded promptly to all communication setting out the basis on which the refund had been provided. We at no point stole from you and refunded the disputed amount as a gesture of goodwill.
Very happy and highly recommended .
5 March 2024
Fantastic customer service and great…
Fantastic customer service and great product range! Thank you
26 February 2024
Super helpful
Super helpful, managed to get the correct size for my daughter. We struggled a bit sizing wise and they couldn’t have been more helpful.
13 February 2024
Amazing company
Amazing company. Handwritten note and packet of haribos. Fast delivery. Unfortunately I ordered the wrong size but again fast refund. Can't fault.
29 January 2024
Excellent shopping experience
First of all, a quick delivery without an extra cost. We bought two same race costumes (in different sizes), and returned a bigger one after trying them on.
On the next day of the return, they already acknowledged my return, then quickly arranged the refund without any issues.
28 January 2024
Good product at a competitive price…
Good product at a competitive price with quick delivery
28 January 2024
Matt went above and beyond!
Our shorts that arrived were faulty and a replacement was sent out straight away. Matt went above and beyond in replying to my enquiry and our new shorts arrived swiftly for our son's upcoming county gala. This was our first order with Swim Sport and we shall 💯 be ordering from them again. Thanks so much
3 February 2024
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