I had an order that disappeared from the shipping box during delivery. After an online message in this regard of the disappearance of the product. They did an investigation and did a very good job. an... See more
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I have bought birthday cake bars from perfect keto and they are delicious. Prices are very high and discount codes constantly don't work, shopping doesn't work on chrome browser. I would buy more ofte... See more
Company replied
Can’t measure precisely. Compared with Accu-test, this meter do not measure the same. When investigating the rather large discrepancy in measurements I found that the producers web site do actually... See more
Company replied
Extremely bad service and I don’t recommend to deal with them. Kept my orders for more than 9 days. Then took another 9 days to ship it. Very vague and untrustworthy company.
Company replied
Company details
Written by the company
n/a
Contact info
Postbus 48, 3400AA, IJsselstein, Netherlands
- info@vital20.com
- swisspointofcare.com
2.5
Poor
998 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Great product and service but they took…
Great product and service but they took longer than expected to get the product back into stock for delivery.
25 May 2021
Reply from Vital20
Dear Christopher,
Thank you so much for your review. Unfortunately you have experienced delay in shipment. We will do our upmost best to push our partners to give our customers a 5-star experience.
Great products and service for fasting and glicose care
The delivery was done with care, and very fast, given the COVID-19 restrictions.
Great service, detailed product information on the website and a great set of available products
21 May 2021
A quick response
A quick response, when I needed most. A short email with relevant information helped tremendously
20 May 2021
After 5 strips still the E5 Error Code
14 May 2021
Reply from Vital20
Dear Rob,
We are sorry to hear that you had a negative experience with our product due to an E5 error.
The E5 is a known error code to us. It is often related to insufficient or contaminated blood on the test strip.
We have contacted you via email, to solve this issue together.
Team Swiss Point of Care
Amazing customer support !
12 May 2021
I am sorry but we were just so…
I am sorry but we were just so disappointed, in the flavor, the texture just everything. It's like the same bar with just different added flavors, greasy, and salt!! oh my goodness salt!!
A very expensive mistake.
3 boxes ....... going to waste
6 May 2021
Reply from Vital20
Dear Patricia,
We are sorry to hear you had a negative experience tasting our products. We strive to provide only the best-quality products to our valuable customers. Your feedback is vital to our success, and we will be using this as a learning experience to improve our products. We will contact you personally to see if the bars can be returned to us. We hope we´ll find a suitable solution for you.
With kind regards,
Team Swiss Point Of Care.
Reply from Vital20
Dear Jacqueline,
Thank you so much for your feedback. We’re really glad you enjoyed our service and product.
Thanks again for taking the time to write a review and for being such a great customer.
Swiss Point of Care Team
Excellent health store
23 March 2021
Bad choice od delivery service
I love the product but the availability is not what I expected as first, as second, they work with GLS, what is really bad, they don't deliver Saturdays and they often fail to deliver, like today, Failed to deliver and it's complicated even to talk to GLS customer service, they are really not nice and helpful. Sorry, for the not-so-good review but delivery does influence my note.
22 March 2021
Reply from Vital20
Dear Hannah, We are sorry to hear that the delivery of your parcel is not going well. We would advice you next time to contact us so we can contact GLS and help you with the receivement of the order. As sender we have a better position to talk to GLS and get sufficient support. We will contact you personally today to see how we can help you along with this order. With kind regards, Team Swiss Point Of Care
there was no notification that i…
there was no notification that i ordered some items - i must find another online-shop
21 March 2021
Reply from Vital20
Our sincere apologies we could not give you the 5-star experience.
There was an error in processing my…
There was an error in processing my order and this was corrected very quickly - 5 stars for this.
The reason I gave a 4 star review overall was that communication with me was very slow and incomplete- this could be improved to provide better customer service..
9 March 2021
I didn't receive neither the product…
I didn't receive neither the product nor the delivery estimated time.
Thanks.
8 March 2021
Reply from Vital20
We are very sorry to hear that you did not receive your order from march 2nd yet. We have checked with our logistics supplier and your parcel is on its way. We will contact you personally by email today to give you all the necessary information. We hope this helps you. With Kind Regards, Team Swiss Point Of Care
Very sad no happy at all
Very sad .. Most of the time the Ketone strips doesn't work and I have to use a other one.. Sometimes even 3 ketone to try to have my result.. Very upset I'm going to try for a refund back.
6 March 2021
Reply from Vital20
We are very to sorry to hear that the meter is not working to your satisfaction. We are here to help you and are able to support you in solving any issues you have. We will contact you personally today and will work with you on solving the issues. With kind regards, Team Swiss Point Of Care
I love the way they treat me as there…
I love the way they treat me as there best client !
Quick delivery and good recommendations.
2 March 2021
super quick delivery!
2 March 2021
Very nice and friendly customer service…
Very nice and friendly customer service with very good spoken English. Answered all my questions and helped me with my purchase. I'm very satisfied with a product quality as well. 5 starts well deserves.
1 March 2021
Great Place to Buy From
I am always really happy with the fast delivery, great prices and availability.
24 February 2021
Ginger Lebbink
18 February 2021
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