We've been using SwitchboardFREE for a while now, and overall, it’s a solid, reliable service that’s easy to configure and works well across different platforms – desk IP phones, the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The Sales team went above and beyond to ensure that we had the UK area code that we needed to match our address. The sign up was easy to do and the line was active immediately after payment and downl... See more
Zoe from Switchboard was incredibly quick and efficient in setting up my phone lines exactly the way I needed them. She also handled the personal prompts seamlessly. Having the softphones and app has... See more
Laura and Katie were fantastic being quite honest and made the who process very easy and not to forget Sharon who was very kind too. Brilliant company and I am looking forward to porting my Skype num... See more
Company details
- #11 of 11 best companies in Telecommunications Contractor
- #43 of 50 best companies in Phone and internet services
Written by the company
SwitchboardFREE is one of the largest providers of business phone numbers and VoIP systems in the UK, helping over 95,000 customers access low-cost, professional business phone systems while ensuring they never miss a call. It offers a dedicated UK support team, no long-term contract with just a 90-day initial term, and the flexibility to cancel anytime with only a 30-day notice period. Customers benefit from excellent UK customer service and an easy cancellation process—simply provide 30 days’ notice, clear any outstanding bills, and confirm security details, and that’s it!
Contact info
Sea Lake Road, Lowestoft, Suffolk, , NR32 3LQ, Lowestoft, United Kingdom
- 02031891213
- support@switchboardfree.co.uk
- switchboardfree.co.uk
4.1
Great
474 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 43% of negative reviews
Typically replies within 2 weeks
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Always happy to help resolving any…
Always happy to help resolving any minor issues and well priced!
17 February 2026
Unprompted review
Reply from SwitchboardFREE VoIP Phone Systems
Thank you for your kind words, Adam. We’re so glad to hear you’ve found our team helpful and that you’re happy with our pricing. Providing great support and value is exactly what we aim for.
If you ever need anything, we’re always here to help.
Best wishes,
The SwitchboardFREE team
the username and pasword you gave are…
the username and pasword you gave are not working. when we were chatting, you are almost not there to answer.
30 January 2026
Ali was very helpful and immediately…
Ali was very helpful and immediately solved my issues without fuss. Switchboard free I have found to be an efficient company over the years I've been with them. Thanks again Ali for your help today
13 February 2026
Unprompted review
Reply from SwitchboardFREE VoIP Phone Systems
Thank you so much for your wonderful feedback! We’re delighted to hear that Ali was able to resolve your issue quickly and without any fuss. We’ll be sure to pass your kind words on to her.
It means a lot to know you’ve found us efficient over the years. We truly appreciate your continued support.
Best wishes,
The SwitchboardFREE team
Great customer service
Excellent customer service, sorted my issue straight away.
10 February 2026
Unprompted review
Reply from SwitchboardFREE VoIP Phone Systems
Thank you for your great review, Michael! We’re so pleased to hear your issue was sorted straight away and that you had an excellent experience with our customer service team.
We’re always here if you need us.
Best wishes,
The SwitchboardFREE team
I used the online chat to resolve a log…
I used the online chat to resolve a log on issue I was facing. It was all resolved and we were able to access our app again. I also asked to separate two accounts which I thought might be a nightmare to sort - it wasn’t! It was done straight away and I’m good to go. Thanks to Zoe for her patience and help!
9 February 2026
Unprompted review
Reply from SwitchboardFREE VoIP Phone Systems
Thank you for taking the time to share your experience, Louisa. We’re so pleased everything was resolved quickly via live chat and that separating the accounts was easier than expected.
Zoe will be delighted to hear your kind words, we’ll be sure to pass them on. Thanks again for your lovely feedback!
Best wishes,
The SwitchboardFREE team
Helpful staff, easy onboarding
Staff were helpful and polite, no issues at all during onboarding. Would recommend to any small business.
3 November 2025
Reply from SwitchboardFREE VoIP Phone Systems
Thank you for your kind review, Philip. We’re so pleased to hear that you found our team helpful and polite, and that your onboarding experience was smooth and hassle-free.
Your recommendation means a lot to us.
Best wishes,
The SwitchboardFREE team
Amazing experience from the beginning
Amazing experience from the beginning . Very easy to cmmunicate and straightforward. Cheers to Zoe .
4 February 2026
Unprompted review
Reply from SwitchboardFREE VoIP Phone Systems
Thank you for your fantastic feedback! We’re so pleased to hear you had an amazing experience from the very beginning and found everything easy and straightforward.
We’ll be sure to pass your cheers on to Zoe, she’ll really appreciate it!
Best wishes,
The SwitchboardFREE team
Reply from SwitchboardFREE VoIP Phone Systems
Thank you for your review, Chris, We’re delighted to hear you found our service fast and efficient.
If you ever need anything, we’re always here to help.
Best wishes,
The SwitchboardFREE team
Not the best experience
Not the best experience, it took nearly a week to get support to set up the voip phone, it was then auto configured to charge for basic services without making it clear they were chargeable take care using this company as there not that customer focused
1 January 2026
Top quality product and support
Professional, efficient, available support with a superb product at the right price. Recommended!
9 January 2026
Unprompted review
Laura was so helpful
Laura made my experience great - with ideas of how to solve my problem when things were not as straight forward as we thought
9 January 2026
Unprompted review
Blocked my account without reason.
28 December 2025
Easy to set up
The Sales team went above and beyond to ensure that we had the UK area code that we needed to match our address. The sign up was easy to do and the line was active immediately after payment and download of the desktop and mobile app was completed. There was a glitch a few days later with connectivity which was resolved with a reset our end.
4 December 2025
Great customer support
Zoe was very helpful in setting up my account. I was having technical issues but she was fantastically knowledgeable and supportive in rectifying the issues.
Highly recommend SeitchboardFree for those wanting a great virtual landline, with great customer support.
16 December 2025
Unprompted review
OH MY GOTA DEBT LEtTER FROM SOME -ZOE…
OH MY GOTA DEBT LEtTER FROM SOME -ZOE KING. ESCALATIONS TEAM ETC YOU CAN IMAGINE. EFFING AVOID. NUFF SAID.
27 November 2025
Unprompted review
Katie made is simple and easy
Katie made is simple and easy, very friendly and problem solved in minutes! Thank you
27 November 2025
Unprompted review
EXCELLENT SERVICE 5*
Absolutely amazing service from switchbaordFree. In particular I would highlight Adam who was extremely helpful and talked us through all the options and setup. Can't recommend highly enough!
14 November 2025
Unprompted review
Extremely helpful
Extremely helpful, a brilliant service and amazing communication.
21 November 2025
Unprompted review
Zoe from Switchboard was incredibly…
Zoe from Switchboard was incredibly quick and efficient in setting up my phone lines exactly the way I needed them. She also handled the personal prompts seamlessly. Having the softphones and app has been extremely useful — it makes the business feel more streamlined, organised, and professional. Highly recommend!
20 November 2025
Unprompted review
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