SwitchboardFREE VoIP Phone Systems Reviews 481

Laura was so helpful. Full knowledge of absolutely everything I needed to go through, plus she was friendly, clear concise and made me feel like I was a properly valued customer. Would recommend SwitchboardFREE to anyone.

Laura was very patient with my technical ineptness. I may have broken both the phone system as well as google. She was pleasant on the phone and was very helpful and sorted everything for me in 1 call. Thank you.

Meh service and please avoid subscription.

To cancel any subscription, they will say YOU NEED THREE months continuous subscription after cancellation to fully cancel the service saying its in a terms and condition you signed.

AVOID!!!

Thanks for not only confirming, but also agreeing to what I passed comments on.

Would you buy a car before buying, try on clothes, try a sofa, no you would not,

A phone line is a critical piece of equipment and to place faith and trust in a company like this is a major red flag.

Try else where.

It also has to be noted their response is so slow, another indicator of a major red flag.

Deff try else where, there are at least 3 good ones in UK

The software seems to be good, but "Over featured". Can't get in hold of support services for a week: 2 chat requests and one call back request remain unanswered. Seems to be fully automatic system without a human on the other end

Supportive and helpful

My requested was responded to and my issue remedied immediately!

Helped resolve issue with great time and was able to continue with no issues

Abbey did a great job explaining the features of the products I have and went above and beyond. Thank you :)

It was a great experience and quick service. Much appreciated

Katie M was super patient and helpful in helping me resolve my queries

Laura was polite, helpful, and professional. Everything I asked was answered quickly and positively, my problem was dealt with and resolved very quickly. Excellent service.

I have been using this company for all my telephone numbers for over 10 years.
I recently had a problem with a new number, which was mostly my fault. The phone is answered by their team, not outsourced to a call handler. They resolved the problem promptly and professionally. Well done. I expect to be still using you 10 years form now.

Laura from the support team was great.

She resolved the issues I encountered immediately and to my full satisfaction. She was very helpful with all the queries I had.

Excellent service, good customer experience. Thumbs up!

We've been using SwitchboardFREE for a while now, and overall, it’s a solid, reliable service that’s easy to configure and works well across different platforms – desk IP phones, the mobile app, and the Windows app. It's smooth and efficient for daily business operations.

Where SwitchboardFREE really shines is in customer service. Every interaction we've had has been excellent. Special shoutout to Abbey, Laura, and Katie – all three have been incredibly helpful, patient, and proactive in resolving our queries. It's rare to find such dedicated support staff who genuinely go the extra mile. They’re a real credit to the company.

That said, there are still a few areas where SwitchboardFREE could improve:

No Ability to Transfer Calls to External Numbers
This is a major limitation. If only one specific team member – possibly off-site – can help with a customer issue, there's no way to transfer the call externally. Instead, we have to end the call and start a new one manually, which wastes time and can lead to a frustrating customer experience.

Missing "Operations" Department Option
When setting up multi-department call routing, it would be helpful to have "Operations" as one of the default options. It’s a standard department in many businesses, and its absence is a bit surprising.

No Option for Bundled Number Packages
At the moment, numbers and users have to be paid for individually. It would be much more cost-effective and scalable to allow users to purchase a block of numbers (e.g., 10 numbers under one package) rather than having separate charges per number/user.

In Summary:
SwitchboardFREE is a great service with standout support – especially from Abbey, Laura, and Katie – but adding just a few features would take it to the next level. Highly recommended, but hoping for those improvements soon.

Ali from the support team was great. She handled my call with direct questions and provided an outstanding service!!!

Customer service was great at getting me a good deal and helping me set up. Phone was working straight out of the box and had no problems with it so far.

Katie has on more than one occasion talked me through things, holding my hand every step of the way. Always happy to help this technophobe and cheerfully goes above and beyond. An absolute superstar! Thank you Katie, you are appreciated.

I have never spent time on the phone with a nicer more informative representative than I did today wirh Ali. She was so helpful at explaining all the questions I was bombarding her with. 100% recommend to anyone interested