We've been using SwitchboardFREE for a while now, and overall, it’s a solid, reliable service that’s easy to configure and works well across different platforms – desk IP phones, the... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The Sales team went above and beyond to ensure that we had the UK area code that we needed to match our address. The sign up was easy to do and the line was active immediately after payment and downl... See more
Zoe from Switchboard was incredibly quick and efficient in setting up my phone lines exactly the way I needed them. She also handled the personal prompts seamlessly. Having the softphones and app has... See more
Laura and Katie were fantastic being quite honest and made the who process very easy and not to forget Sharon who was very kind too. Brilliant company and I am looking forward to porting my Skype num... See more
Company details
- #11 of 11 best companies in Telecommunications Contractor
- #43 of 50 best companies in Phone and internet services
Written by the company
SwitchboardFREE is one of the largest providers of business phone numbers and VoIP systems in the UK, helping over 95,000 customers access low-cost, professional business phone systems while ensuring they never miss a call. It offers a dedicated UK support team, no long-term contract with just a 90-day initial term, and the flexibility to cancel anytime with only a 30-day notice period. Customers benefit from excellent UK customer service and an easy cancellation process—simply provide 30 days’ notice, clear any outstanding bills, and confirm security details, and that’s it!
Contact info
Sea Lake Road, Lowestoft, Suffolk, , NR32 3LQ, Lowestoft, United Kingdom
- 02031891213
- support@switchboardfree.co.uk
- switchboardfree.co.uk
4.1
Great
481 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 47% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
OH MY GOTA DEBT LEtTER FROM SOME -ZOE…
OH MY GOTA DEBT LEtTER FROM SOME -ZOE KING. ESCALATIONS TEAM ETC YOU CAN IMAGINE. EFFING AVOID. NUFF SAID.
27 November 2025
Unprompted review
Katie made is simple and easy
Katie made is simple and easy, very friendly and problem solved in minutes! Thank you
27 November 2025
Unprompted review
EXCELLENT SERVICE 5*
Absolutely amazing service from switchbaordFree. In particular I would highlight Adam who was extremely helpful and talked us through all the options and setup. Can't recommend highly enough!
14 November 2025
Unprompted review
Extremely helpful
Extremely helpful, a brilliant service and amazing communication.
21 November 2025
Unprompted review
Zoe from Switchboard was incredibly…
Zoe from Switchboard was incredibly quick and efficient in setting up my phone lines exactly the way I needed them. She also handled the personal prompts seamlessly. Having the softphones and app has been extremely useful — it makes the business feel more streamlined, organised, and professional. Highly recommend!
20 November 2025
Unprompted review
Very Pleased For Over A Decade
Have used them to supply our trading phone number since 2014 - being able to divert calls and open/close the lines has been phenomenally useful.
Rarely - if ever - have we had any issues and when necessary support has been quick and the staff proactive.
19 November 2025
Unprompted review
AMAZING customer service!
Katie could not have been more helpful. Incredible customer service - super friendly, polite, clear and efficient. Thank you!
18 November 2025
Unprompted review
Above expectations
I did not think I would get such a good service for the price I am paying. Really good!
14 November 2025
Unprompted review
Needed a handset reconnecting to the…
Needed a handset reconnecting to the SwitchboardFREE VoIP service, contacted them to request the info needed. They provided the info but wouldn’t work on auto provision.
Zoe the proceeded to connect in to my network via AnyDesk and resolved the issue within about 30 minutes.
Thanks again for the excellent service.
14 November 2025
Unprompted review
The Customer service is great
The Customer service is great, extremely quick to respond and carry out any amendments, Abbey has been an amazing help. Im really happy with the service and products.
13 November 2025
Unprompted review
Laura couldn't have been more polite…
Laura couldn't have been more polite and helpful. Five star customer service.
11 November 2025
Unprompted review
So Easy and great value
So Easy to use and great value for money
Easy to get up and running and easy to use.
30 October 2025
a very good service i am very please…
a very good service i am very please with there good service i am glad they have everything i need in one place they tick every box for me with there service and i can't fault it thank's so much
16 October 2025
Unprompted review
happy with outcome
Zoe gave simple instructions, easy to follow. happy
6 November 2025
Unprompted review
Awesome service and so straight forward…
Awesome service and so straight forward to get help and support. A special thanks to Laura who is extremely professional and very helpful.
29 October 2025
Unprompted review
Wasting money, wasting time!
Terrible!
It doesn't ring properly. I answer incoming calls but it doesn't connect. I definitely do not recommend it, stay away
28 October 2025
Unprompted review
Reply from SwitchboardFREE VoIP Phone Systems
Thanks for the awesome feedback! We’re glad you found the service helpful, our team really appreciates it!
It was so simple and easy
It was so simple and easy. I quickly got to talk to a real persona and resolve my query.
14 October 2025
Unprompted review
Reply from SwitchboardFREE VoIP Phone Systems
Thanks for sharing your experience! We’re so glad you found it simple and easy to get the help you needed from our team.
Ali was a great help sorting some…
Ali was a great help sorting some settings issues out that I had. Always get through to a member of staff straight away with no wait time. Great no bs service.
13 October 2025
Unprompted review
Reply from SwitchboardFREE VoIP Phone Systems
Thanks for your review! We’re glad Ali could get everything sorted quickly for you, and it’s great to hear you value our no-wait, no-nonsense service.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.