SwitchboardFREE VoIP Phone Systems Reviews 481

I can't praise the team at SwitchboardFREE enough as we had a very difficult time porting our number over from BT, who were absolutely hopeless. Thankfully the team at SwithboardFREE who kept on our case and would not give up despite BT's complete incompetence. Everything has now been resolved thanks to their teams tireless efforts. Many thanks to all involved at SwitchboardFREE, especially Zoe and Abbey who have been absolutely brilliant and so helpful! I wish all companies had the same level of customer service as SwitchboardFREE. I would highly recommend them :)

The system has alot of features which are easy to manage. If you have a problem they will get back to you within the day. Today a problem was finally resolved with their Technical team member, George. So Thank you George - you deserve a raise !

I'm one of the many virtual number ports out of Skype (sounds like there are a lot of us...). I tried a couple of possible replacements which turned out to be either full scams or offered lousy service/simply didn't work. SwitchboardFree is designed as a proper VOIP solution for businesses handling sales teams /tech support call distribution, so it's a robust, professional business-oriented venture that happens to work great for individuals too. Unlike the others I tried, they have proper experienced sales and tech support teams, all UK-based and the friendliest, most helpful people you could hope to work with. Works great on my Android phone and Win10 (Win10 app a little dated but does the job fine), and being a commercial venture it gives you options like specifying "line open times" and custom call-waiting messaging. It includes a good chunk of monthly UK calls and allows my Skype number to continue yet is quite a bit cheaper too. Couldn't be happier.

We had a problem with our desk top phone and Laura was extremely helpful and patient.

Like many others, Microsoft's decision to kill off Skype left us hanging on (without) the telephone. The port over to SwitchboardFREE was painless and quick, the charges are lower, it's far more configurable and actually has decent support, happy to help you get things set up.
The only slight negative is the actual interface on Mac/iPhone, which is literally just a keyboard, like the Calculator app - to dial you have to move your cursor over each number rather than use the numeric pad on your keyboard, and it's a bit slow to connect through.

A whole series of queries from a new customer, answered very clearly by Zoe

Clear and comprehensive instructions, that enabled us to complete setting up our Switboard app.

Fantastic customer service team, helped deal with all our queries and did their best to support us.

Excellent service from Zoe , sorted my issue out right away and improved my landline services

Good advice, friendly, receptive and warm.
We were heard and understood and got solutions and our questions answered.

Great service. A small issue quickly & efficiently resolved.

Knowledgeable, patient, support desk person Laura helped me set the system up on my mobile.
Now everything works as was promised!

This is clearly a scam.

I signed up for this VOIP service and was scammed. They signed me up automatically for a voice recording service I never signed up for. It does not seem possible to port my number. Does not seem possible to cancel the service on their website too and you need to send them an email. So annoying... I have sent an email, and will see if they respond. Will probably have to contact my credit card company to cancel the debit. vetter to avoid.

Edit: they came back to me and refunded me. They claim they don’t need to abide by consumer law as they are BtoB. The service they “sold” me (without me realising it) are an option that is free for the first month. Better to be careful what you are signing for!

Laura was extremely helpful and professional. She helped with a number of issues I had. The whole business is great and to have someone so helpful on the other end of the line.

Laura was great. Not only did she deal with my issues in a very efficient manner, she also made suggestions on other changes I could make to enhance my experience.

Very helpful, set up within minutes and Laura Thornton fixed a minor software issue in minutes also. Would 100% recommend.

Laura was very helpful and informative processing our order, would highly recommend the services never had an issue.

Laura has great communication skills and is cheerful and patient. She successfully guided me through further set up procedures for my system and was honest and diligent.

Always helpful and can get in touch on the phone which is a massive bonus these days!