Great experience, based on an eyesight test required several glasses and personal took their time, advised and were very helpful to come to a nice selection. Never felt rushed or pushed into decisions... See more
Company replied
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See what reviewers are saying
Amazing service! I went for new glasses with my grandmother, i'm already a customer of their lifestyle package and they took care of me and my grandmother so well and even gave us discount for joining... See more
the person who assisted me offered good advice and services. she was also very friendly and patient. likewise, synsam allowed that my glasses be picked up by my daughter as I was not in the country du... See more
Company replied
Be careful when you sign for subscription! I was charged for keeping the old glasses. I realize that I'm supposed to return. But the store did not mention anything at all when I called them to termin... See more
Company replied
Company details
Information provided by various external sources
Idag består Synsam av drygt 185 butiker i Sverige och 500 i Norden. De äldsta butikerna har över hundra års erfarenhet och kunskap i ryggen. Vår nära och ofta långa kontakt med dig som kund i kombination med det senaste inom mode, sortiment, teknik och undersökningsmetoder gör Synsam till ett klokt och tryggt val – både för dig och dina ögons skull.
Contact info
4.1
Great
10k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 24 hours
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Bra personal
12 September 2023
Reply from Synsam
Hej Lena!
Vad roligt att höra om din upplevelse hos oss! Tack för att du tog din tid att skriva detta.
Önskar dig en fortsatt fin dag.
Med varma hälsningar,
Julia på Synsam
Reply from Synsam
Hi Jacquiline and thank you so much for taking time to give us a review here. We are so happy that you had a nice experience with us at Synsam, you are most welcome back to us again if you should need our services, varm regards, Christina at Synsam.
God service!
17 August 2023
Reply from Synsam
Hej Terry och tack för att du gav dig tid att återkoppla till oss här. Vi är jätteglada att du hade en så fin upplevelse av oss på Synsam, hälsar Christina.
Servisec bra
12 August 2023
Reply from Synsam
Hej Goitom, tack så mycket för din fina recension, vi hälsar dig varmt välkommen tillbaka till oss.
Varma hälsningar
Christina på Synsam.
the person who assisted me offered good…
the person who assisted me offered good advice and services. she was also very friendly and patient. likewise, synsam allowed that my glasses be picked up by my daughter as I was not in the country during the time the glasses were ready.
7 August 2023
Reply from Synsam
Hi Silvia and thank you so much for taking the time to offer us your feedback.
We are delighted that you had such a good experience with Synsam, please know that you are always welcome back to our stores.
Warm greetings from Christina at Synsam.
Bra personal
3 August 2023
Warning- Racism
i have visited today Synsam in Liljeholmen and I was totally humiliated. The staff asked me to leave because I wanted to ask a question,
Warning to everyone with dark skin or with an immigrant background, the staff are racists, especially the older woman with bangs.
I have never ever been treated the way I was treated.
Spend your money elsewhere
4 August 2023
Unprompted review
Reply from Synsam
Hi, thank you for taking your time!
Synsam values all people equally, regardless of their gender, origin or sexual orientation. We have zero tolerance towards all types of discrimination, i.e. sexism, racism, homophobia, funkophobia, derogatory comments, etc.
I have sent this to the store manager and we've answered you on another comment as well.
I hope you have a great day!
With warm greetings,
Sandra at Synsam
Synsam Göteborg Nordstan
Göteborg Nordstan: Service is so bad, it's hard to imagine. As a regular, I expect to be serviced with kindness, attention, and flexibility to what I wish. Here it's the opposite: everyone is busy talking on the phone instead of choosing the customer in front of you, well why don't we start with a hi when you enter the store, Being busy with adjusting to the glasses on the shelves is way more important than taking on next customer. It's obvious customers and staff have different priorities.
4 July 2023
Unprompted review
Reply from Synsam
Hi Christoffer and thank you for your feedback.
I sincerely apologize if your experience was not to be seen as a customer when you entered the store, that should never be the case with any Synsam customer.
Did you at least get what you came for?
If you feel that your errand is not solved with us yet, please get back to me here, and I will reach out to the store.
it was very difficult for me to decide…
it was very difficult for me to decide where to get best service, after research i find Synsam 👍
individual approach, professional staff
service at a high level
thank you Synsam
11 June 2023
Bra service av kunniig personal !
2 June 2023
Bra service!
2 May 2023
Bra service.
23 May 2023
Bra personal!
22 May 2023
Bra personal o service
1 May 2023
Bra service.
2 May 2023
Reply from Synsam
Hi Douglas Raymond,
Thank you for your review.
How wonderful to share your experience regarding your contact with us at Synsam.
I wish you a nice day!
Sincerely,
Josefine at Synsam
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