Great experience, based on an eyesight test required several glasses and personnel took their time, advised and were very helpful to come to a nice selection. Never felt rushed or pushed into decisio... See more
Company replied
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See what reviewers are saying
Amazing service! I went for new glasses with my grandmother, i'm already a customer of their lifestyle package and they took care of me and my grandmother so well and even gave us discount for joining... See more
the person who assisted me offered good advice and services. she was also very friendly and patient. likewise, synsam allowed that my glasses be picked up by my daughter as I was not in the country du... See more
Company replied
Be careful when you sign for subscription! I was charged for keeping the old glasses. I realize that I'm supposed to return. But the store did not mention anything at all when I called them to termin... See more
Company replied
Company details
Information provided by various external sources
Idag består Synsam av drygt 185 butiker i Sverige och 500 i Norden. De äldsta butikerna har över hundra års erfarenhet och kunskap i ryggen. Vår nära och ofta långa kontakt med dig som kund i kombination med det senaste inom mode, sortiment, teknik och undersökningsmetoder gör Synsam till ett klokt och tryggt val – både för dig och dina ögons skull.
Contact info
4.1
Great
10k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Bra service.
22 April 2023
Reply from Synsam
Hej Tore,
Tack för ditt fina omdöme.
Vad härligt att ta del av din upplevelse gällande din kontakt med oss på Synsam.
Jag önskar dig en fin dag!
Med vänliga hälsningar,
Josefine på Synsam
Reply from Synsam
Hej Siv,
Tack för ditt omdöme.
Det är jätteroligt att läsa ditt omdöme och det gläder oss verkligen att du har fått en fin bild av Synsam.
Jag önskar dig en fortsatt fin dag!
Med vänliga hälsningar,
Josefine på Synsam
Gain nothing from paying alot.
Gain nothing from paying alot.
Been paying for 3 glasses for 5 years every month. But when asked if i can cancel the contract early due to eye laser surgery which i don't need glasses after their reply was to change glasses(prolonging another 12 months) or switch glass grades
Totally useless and i'm stuck paying for something i don't use for 12months.
Also for those thinking it's bad planning its designed to keep you on the contract with a "free change of pairs" every 12 month and the original contract being 2 years.
Can't recommend, buy a pair from another store then supporting this, It's greedy and not putting our intressts first.
19 April 2023
Unprompted review
Reply from Synsam
Hi Linus,
It's sad to hear that you had a bad experience at the store and that you are not satisfied with the subscription, that is certainly not what we strive for. I would like to know more about what happened as your feedback is important to us. I would therefore appreciate it if you would email customerservice@synsam.com and tell us. We take information like this very seriously and really want to make sure it's right.
Thanks in advance!
I wish you a nice day.
Sincerely,
Josefine at Synsam
Bra service!
8 April 2023
Reply from Synsam
Hej,
Tack för ditt omdöme.
Vad härligt att ta del av din upplevelse gällande din kontakt med oss på Synsam.
Jag önskar dig en fin dag.
Med vänliga hälsningar,
Josefine på Synsam
Reply from Synsam
Hej,
Tack för ditt omdöme.
Vad härligt att ta del av din upplevelse gällande din kontakt med oss på Synsam.
Jag önskar dig en fin dag.
Med vänliga hälsningar,
Josefine på Synsam
bra service.
2 April 2023
Reply from Synsam
Hej Göran,
Vad härligt att ta del av din upplevelse gällande din kontakt med oss på Synsam.
Tack för ditt fina omdöme!
Jag önskar dig en fin eftermiddag!
Med vänliga hälsningar,
Josefine på Synsam
Staff were really helpful but extremely…
Staff were really helpful but extremely expensive too have two pairs of glasses.
30 March 2023
Reply from Synsam
Hi Darren,
How wonderful to share your experience regarding your contact with us at Synsam. There are several factors that affect the price. The total price of a pair of glasses is determined by which frames and which type of glass you choose. There are different grades of glass and they have different types of competence. Where certain types of visual impairment need a higher quality to be able to see well. To get a cheaper cost for your glasses, we have several options. For example our own brand Ai Eyewear but you can also choose frames in a Recycling Outlet.
At Synsam, we always review our price levels and the content of our offers and strive to be a safe & high-quality optical chain for your eye health.
I wish you a nice weekend.
Sincerely,
Josefine at Synsam
Top Service and pro people
24 March 2023
Reply from Synsam
Hi Uwe,
Thank you for your nice review.
How wonderful to share your experience regarding your contact with us at Synsam.
I wish you a nice day!
Sincerely,
Josefine at Synsam
Bra service!
23 March 2023
Reply from Synsam
Hej Jan,
Tack för ditt fina omdöme!
Vad härligt att ta del av din upplevelse gällande din kontakt med oss på Synsam.
Jag önskar dig en fin dag!
Med vänliga hälsningar,
Josefine på Synsam
Synsam Johanneberg
lätt att beställa tid.
Bra support av personalen.
Att det finns möjlighet att testa hörseln är suveränt
Bra utbud av glasögon både sport, solglas och vanliga. Jag är supenöjd!
10 January 2023
Reply from Synsam
Hej Anna-Karin,
Tack för ditt fina omdöme!
Vad härligt att ta del av din upplevelse gällande din kontakt med oss på Synsam. Det är något vi lägger stor vikt vid i vårt arbete. Om du har några vidare frågor, funderingar eller synpunkter på hur vi kan bli bättre är du alltid varmt välkommen att kontakt vår kundservice.
Jag önskar dig en fin dag!
Med vänliga hälsningar,
Josefine på Synsam
Bra service,
31 August 2022
Reply from Synsam
Hej Eva! Tack för ditt omdöme.
Vad kul att höra att du fått det intrycket av oss på Synsam. Service är något vi lägger stor vikt vid i vårt arbete. Om du har några vidare frågor, funderingar eller synpunkter på hur vi kan bli bättre är du alltid varmt välkommen att kontakt vår kundservice.
Med tillönskan om ett fortsatt fint 2023!
Vänlig hälsning,
Erik
Reply from Synsam
Hi Marwa,
Thank you for your review and we're glad you're happy with us!
Should any questions or concerns arise, you are always welcome to contact our customer service.
I wish you a nice day!
Josefine at Synsam
Bra personal
22 December 2022
Reply from Synsam
Hej Peter,
Tack för ditt omdöme!
Vad roligt att du är nöjd med bemötandet i våra butiker, detta är något vi lägger stor vikt vid.
Jag önskar dig ett gott nytt år!
Med vänliga hälsningar,
Astrid på Synsam
Bra optiker o personal
9 November 2022
Reply from Synsam
Hej Jonas,
Tack för ditt fina omdöme!
Vad härligt att ta del av din upplevelse gällande din kontakt med oss på Synsam.
Jag önskar dig ett gott nytt år!
Med vänliga hälsningar,
Astrid på Synsam
Bad treatment
Bad treatment. Unnice staff and boss. Bad quality of glasses. Glasses gets bad in a short period. Absolutely not recommended
1 September 2022
Unprompted review
Reply from Synsam
Hej Mohtasim!
Vad tråkigt att hör att du inte är nöjd med bemötandet. Det är verkligen inte det vi strävar efter.
Jag har fört din kritik vidare till butikschefen och som jag förstått det har du haft dina glasögon i ett par år och därmed har garantin löpt ut. Du har fortfarande rätt att reklamera dina glasögon om det är ett fabrikationsfel som orsakat skadan, alltså om det anses vara ett ursprungligt fel. Men det kan uppstå fel av andra anledningar så som normalt slitage eller av kundens hantering av glasögonen. Vi kan självklart skicka dina glasögon till leverantören för en bedömning om du önskar det.
Du är varmt välkommen att besöka samma eller en annan Synsambutik för en ny bedömning om du vill.
Har du några ytterligare funderingar är du varmt välkommen att kontakta vår kundservice.
Jag önskar dig en fin dag!
Vänliga hälsningar
Viola på Synsam
Super bra service ⭐️
28 July 2022
Messy, long waiting time, unprofessional
Very bad overall experience with Synsam. I will never order anything there in my life and I don't recommend this place to anybody else.
Visited a boutique in Hötorget for the examination and to order new glasses. It started very well, they carefully checked everything and provided recommendations. When I came back again, I have chosen, ordered and paid for the glasses in the store I was given a weird receipt with a final amount and was told that the glasses would be ready in 3-4 weeks. More than one month has passed by, no glasses. I called the store, was told that there are delays and that the expected delivery date to the store is next week. Waited for 2 weeks, still nothing. So I have decided to visit the store. A young lady has checked the status of my order and has told me that the glasses hasn't arrived yet. When I asked when it is going to arrive, she said that they don't know. It was very unprofessional from them, so I had to ask her to call for the manager of the store who "by miracle" has found my glasses in 10 minutes, I had to wait for 10 minutes more and then I finally have got my glasses.
However, it appeared that it was not the end. With the glasses, I have finally received a detailed receipt with all the purchased items where I have found out that they had counted eye examination again, though I have already paid for it.
The service is quite expensive, but the quality of it is very bad, and honestly, kind of scam-ish.. I need another pair of glasses, but I will not order it in Synsam.
22 July 2022
Unprompted review
Reply from Synsam
Hi Aleksandra,
We appreciate that you took the time to write a review! I’m sad to hear that you’ve had a bad experience at our store. That’s not our ambition and we want to correct this. I have spoken to the person in charge at Synsam Hötorget and she wants to sort this out. We would appreciate if you would contact the store again. Call 08-20 79 26 or visit our store and ask to talk to Marita and she will gladly help you to clear up this misunderstanding.
If you have any further questions please contact us again.
Have a nice day!
Best regards
Viola
Horrible customer service
I'm a client and I can not, for the life of me, get in contact. I've spent hours on the phone, I've sent e-mails – and everything to sort out the company not delivering the glasses I've paid for. The customer service is horrible!
12 July 2022
Unprompted review
Reply from Synsam
Hej Johanna,
Tack för din feedback! Jag beklagar verkligen din upplevelse och skulle därför vilja komma i kontakt med dig för att undersöka exakt vad som hänt. Det vore fantastiskt om du kan mejla customerservice@synsam.com och skriva mitt namn, Viola, i rubriken så att vi får kontakt. Vi tar sådana här uppgifter på största allvar och vill verkligen se till att det blir rätt.
Vänliga hälsningar
Viola
Bra service ,bra personal
8 June 2022
Βra service!
14 April 2022
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