What a superb scooter extremly reliable, light weight they seam to go forever. Really pleased with the service that was provided. They came within 2 days very well packaged very easy to unfold we ge... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Forgetting about the delivery by DPD, I was impressed by Simons response time enquiry about my delivery. Having had two boot scooters in the past I was hoping the YL-996 would be the answer to my pr... See more
I cant praise the Scote-48350 and all the team at T Sport enough as i ordered this scooter on the thursday and it was delivered the following day . i had a query about off road tyres and messaged th... See more
Scooter really good and easy to fold and strong only fault a bit noisy but great for holidays. Company service and communication excellent can’t fault them. Delivery service so very quick arrived next... See more
Company details
Written by the company
T-Sport is a UK family-run business specialising in mobility scooters, powerchairs, mobility aids and genuine spare parts. Since 2019, we have been committed to offering high-quality products, competitive prices and dependable after-sales support. We maintain a large UK stock, allowing us to dispatch most orders within 1–2 working days. We also stock a wide range of spare parts, helping customers keep their mobility equipment in excellent working condition for years to come. Every enquiry is handled by our experienced technical support team via email, ensuring every conversation, photo, video and recommendation is fully documented so we can provide accurate and consistent assistance. We understand that problems can occasionally occur during shipping or with any manufactured product. When they do, we work hard to resolve every case fairly, promptly and in accordance with UK consumer protection legislation. Our goal is not simply to sell a product, but to provide long-term support throughout its lifetime. We are grateful to every customer who takes the time to leave honest feedback. Your reviews help us continue improving our products and services while giving future customers confidence when choosing T-Sport.
Contact info
Unit 16, Fleets Industrial Estate, BH15 3SU, Poole, United Kingdom
- info@t-sport.co.uk
- t-sport.co.uk
4.7
Excellent
142 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
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The staff at the warehouse so friendly…
The staff at the warehouse so friendly and helpful made the purchase so easy, five star. Delivery on time and very pleasant.
6 August 2026
Very quick delivery.
27 July 2026
Excellent 6anmp battery suitable for allowing for flight legal
Excellent next day delivery really good service flight enabled battery
6 August 2026
Every thing was more than I expected…
Every thing was more than I expected and with the helpful handbook it was a pleasure to use
4 August 2026
Very good company to deal with
Very good company to deal with
Great product,at a good price
4 August 2026
Good service
Good service, quick delivery and reasonable price. Does what it says on the box!
2 August 2026
Very professional and fast delivery
29 July 2026
Exactly what I ordered and in very…
Exactly what I ordered and in very quick time with no delivery charges fits perfectly into spair battery caria on scooter i purchased from you thank you very happy with everything
26 July 2026
What a superb scooter extremly…
What a superb scooter extremly reliable, light weight they seam to go forever. Really pleased with the service that was provided.
They came within 2 days very well packaged very easy to unfold we get both scooters side by side in the car so we will always be able to go out.
Thankhou so much to T sport for providing our new mobility scooters and your help. 😁
2 May 2026
Unprompted review
Reply from T-SPORT
Thank you so much for your fantastic 5-star review! 😁
We're delighted to hear that you're so pleased with your new mobility scooters and that they've proven to be lightweight, reliable, and easy to use. It's wonderful to know they fit side by side in your car, making it easier for you to get out and enjoy your trips together.
We're also very pleased that your order arrived quickly and was well packaged, and that our team was able to provide the service and support you deserved.
Thank you once again for choosing T-Sport and for taking the time to share your experience. We truly appreciate your kind words and wish you many happy and enjoyable journeys on your new scooters!
Kind regards,
T-Sport Team
Fantastic company and experience
I very rarely write reviews, but after a wonderful experience with this company, I felt that they totally deserved a 5 star review (I would give more if I could!). My mum bought a mobility scooter and spare battery from them. Delivery (free) was next day for both items. Communication, customer care, customer service were exemplary. I emailed a lot (there are a lot of questions with a mobility scooter for your mum!)and the replies were almost instant, very helpful, and I felt they had a genuine desire to help. It shows that they are a very trustworthy family business, who genuinely care about their customers (not just about getting their money), and many other companies could learn lessons from T Sport. I would have absolutely no hesitation in ever ordering with them again, Thank you so much Simon and team.
10 July 2026
Unprompted review
Reply from T-SPORT
Thank you so much for taking the time to leave such a wonderful review. It truly means a lot to our whole team.
We're delighted to hear that your mum had a great experience with her new mobility scooter and spare battery, and that our communication, customer service, and next-day delivery met your expectations. We understand that choosing the right mobility scooter is an important decision, and we're always happy to answer as many questions as needed to help our customers feel confident before making a purchase.
Your kind words about our family business really mean a great deal to us. We genuinely care about every customer and always do our best to provide the level of service we would hope to receive ourselves.
Thank you again for your trust and support. We hope your mum enjoys many happy and reliable journeys with her scooter, and if you ever need any assistance in the future, we're always here to help.
Kind regards,
Simon & the T-Sport Team
Very little communication from them
Very little communication from them, sometimes you don’t get answers to your emails.
I wish now I could have found the same sort of mobility scooter from someone else, especially someone with a phone number.
3 July 2026
Unprompted review
Reply from T-SPORT
We were genuinely surprised to read your review.
Throughout the entire process, we replied to your emails promptly and did everything we could to help. We offered you full technical support, an excellent level of service, and one of the most competitively priced mobility scooters on the market.
The only delay occurred when one of your emails was unfortunately filtered into our spam folder, which meant our reply was delayed by two days. As soon as we found it, we responded immediately.
We would also like to explain why we provide technical support primarily by email rather than by phone. Email allows us to identify each customer, review the full history of previous conversations, orders, photos and videos, and ensure that nothing is missed. This creates a clear record for both ourselves and our customers, resulting in faster and more accurate support.
While many companies offer telephone support, important details can easily be forgotten or misunderstood once the call has ended. We prefer to keep everything documented so that every promise, recommendation, and solution is recorded and can be referred back to whenever needed.
As a small family business, we take great pride in our customer service and are genuinely sorry that this isolated incident has left you with this impression. Should you ever need assistance in the future, we will be more than happy to help.
Your wording of your advertisement is…
Your wording of your advertisement is very misleading. I ordered a battery but I thought that I was actually ordering an end of line scooter. I felt REAL stupid when I realised my mistake. So you can expect the return of the battery.
28 June 2026
Reply from T-SPORT
Dear Customer,
Thank you for your message.
We're sorry to hear about the misunderstanding.
However, the product you selected was the replacement battery for the mobility scooter. This is clearly stated in the product title, description, and throughout the checkout process. Your order confirmation also clearly states that the item purchased is a battery.
You paid £169 for the battery, whereas the mobility scooter itself is priced at £889. During checkout, our system asks for confirmation of the order details several times before payment is completed.
If you no longer require the battery, you are welcome to return it in accordance with our return policy. Please ensure it is unused, in its original packaging, and let us know once it is ready so we can advise you of the next steps.
Kind regards,
Simon
T-Sport Support
I never give 5 stars as it allows…
I never give 5 stars as it allows something to aim for. Very pleased with the product.. Tried up quite a steep hill and it managed with no trouble at all.
23 June 2026
Is this the best scooter ever
Is this the best scooter ever. Bought two, one for me and one for my wife. Batteries last forever. Very easy to fold and unfold. Basket underneath is handy. We have driven them for miles and only lost one bar. Covered Grt Yarmouth and surrounding area all on same battery. We did but the extra battery just in case. Can't praise these scooters enough. Go straight up most inclines as well. Wanted to wait till we had thoroughly tested them before doing a review. Totally brilliand and pretty light as well. Get one, beats all the others on price as well.
2 June 2026
Unprompted review
Brought a item paid next day delivery…
Brought a item paid next day delivery not delivery next day ask for the money back for next day as delivery will be next working day ie monday and refused the refund off the delivery cost
26 June 2026
Unprompted review
Reply from T-SPORT
We are genuinely confused by this review.
Your order was dispatched the very next day using a 24-hour delivery service, exactly as agreed. According to the courier's tracking information, a delivery attempt was made, but unfortunately no one was available at the address because you were in the process of moving house.
The parcel has since been held at the courier's depot awaiting collection.
You then contacted us requesting a full refund for the item (£32). Although the delivery delay was outside of our control, we processed a full refund for the entire order and confirmed this to you.
Given that you received a full refund, we do not understand why this review suggests that we refused to refund the delivery cost. We always aim to resolve issues fairly and believe we did exactly that in this case.
A********
It's always a worry spending quite alot of money on a purchase from a company based at the other end of the country -- so i hope this review will help put any 'doubts or worries' to rest for you !
I ordered my folding mobility scooter, a YL-985S, on Monday and it was packaged awaiting collection by the courior the same day -- top service !!
The true measure of a company comes into effect when 'issues' arise -- we all hope for seamless purchases but 'real world' issues DO occassionally crop up ..... and the measure of a company is how they respond to any such 'issues' ...
Unfortunately my purchace was not collected by the courior until Tuesday .... but when i eMail Simon at T-Sport his response was almost instant and totally honest -- no 'fobbing me off' -- just honesty 👌
Once the courior had my package (Tuesday) it's now out of T-Sports hands .... but Wednesday came and (sadly) no delivery
.... another eMail to Simon .... another quick response .... he'd contacted the courior who assurred delivery for Thursday ..... can't ask any more of T-Sport than that ..... friendly / quick / honest replies help put any worries to bed ... fact !!
My mobility scooter was, as promised, delivered this morning ...... and what a fantastic piece of equipment it is !!!
It will, without ANY doubt, transform my life and make getting out & about soooooooo much easier and less of a struggle ..... i love it !!!
My honest advice to anyone who may be considering such a purchase is this ---
Accept 'real world hiccups' sometimes occur ..... but (from my own experience) you can purchase WITHOUT fear of poor customer service -- Simon at T-Sport has been nothing short of confidence inspiring and a demonstration of how customer service SHOULD be !!
The scooter itself is EXACTLY as described in the advert on thier website ..... for me, it ticks every box -- easy to fold / unfold, easy to manhandle, lught enough to not be a worry, not too bulky when folded, comfortable, sturdy ..... and SMART looking too
This is an honest review ..... i've even mentioned the deluvery delay to prove a point ...... T-Sport CAN be trusted to treat thier customers with friendliness, care, consideration and kindness -- what more can you ask or expect ??
Purchase with confidence
Peace and best wishes to you if you've read this far
25 June 2026
Unprompted review
Great product but perhaps a woven tag…
Great product but perhaps a woven tag under the battery might aid removal when necessary
14 June 2026
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