T-SPORT Reviews 

142
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery times, exceptional product packaging, smooth online ordering, and the helpfulness of the team. People also highlight the remarkable ease of use, great build quality, and the overall convenience, battery life, and reliability of the mobility scooters. Some reviewers were not happy with delivery delays caused by courier services or unexpected transit issues that affected their schedule. A few customers also noted specific physical limitations, such as restricted leg room, a lack of padding on the seat, difficulties contacting support, or receiving damaged items.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting excellent build quality, impressive power on... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast next-day arrival, free... See more

Service

Consumers find service to be positive, highlighting fast delivery and helpful support. Reviewers frequently... See more

User experience

People report positive experiences with user experience, highlighting that the product is exceptionally well... See more

Quality

Reviewers highlight positive aspects of quality, noting that the product is sturdy, well-built, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a superb scooter extremly reliable, light weight they seam to go forever. Really pleased with the service that was provided. They came within 2 days very well packaged very easy to unfold we ge... See more

Company replied

Rated 5 out of 5 stars

Forgetting about the delivery by DPD, I was impressed by Simons response time enquiry about my delivery. Having had two boot scooters in the past I was hoping the YL-996 would be the answer to my pr... See more

Rated 5 out of 5 stars

I cant praise the Scote-48350 and all the team at T Sport enough as i ordered this scooter on the thursday and it was delivered the following day . i had a query about off road tyres and messaged th... See more

Rated 5 out of 5 stars

Scooter really good and easy to fold and strong only fault a bit noisy but great for holidays. Company service and communication excellent can’t fault them. Delivery service so very quick arrived next... See more


Company details

  1. Mobility equipment supplier

Written by the company

T-Sport is a UK family-run business specialising in mobility scooters, powerchairs, mobility aids and genuine spare parts. Since 2019, we have been committed to offering high-quality products, competitive prices and dependable after-sales support. We maintain a large UK stock, allowing us to dispatch most orders within 1–2 working days. We also stock a wide range of spare parts, helping customers keep their mobility equipment in excellent working condition for years to come. Every enquiry is handled by our experienced technical support team via email, ensuring every conversation, photo, video and recommendation is fully documented so we can provide accurate and consistent assistance. We understand that problems can occasionally occur during shipping or with any manufactured product. When they do, we work hard to resolve every case fairly, promptly and in accordance with UK consumer protection legislation. Our goal is not simply to sell a product, but to provide long-term support throughout its lifetime. We are grateful to every customer who takes the time to leave honest feedback. Your reviews help us continue improving our products and services while giving future customers confidence when choosing T-Sport.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

142 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(142)

82 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Still not received my order

Still not received my order to improve use any other delivery service

3 March 2026
T-SPORT logo

Reply from T-SPORT

Dear buyer, sorry for any inconvenience caused. As you can see on the website 10 days delivery for some accessories included accessory you ordered. Also we send an email to you confirming this including tracking number for your order

Regards
T-Sport Team

Rated 5 out of 5 stars

From ordering to receiving

From ordering to receiving, the process was fantastic. The scooter is amazing, just what I needed, after dealing with a very problematic one with a remote control. Easy to use and lightweight enough to put into my car. Highly recommended, both the company and the scooter.

23 February 2026
Rated 1 out of 5 stars

Avoid this company received item…

Avoid this company received item damaged it can happen made them aware immediately the hassle it has cost me no phone number as im sure they would be to many calls its been weeks still no resolve i mean didn't even make it out the box so in 30 days but nothing reply with excuses not sure lot of action or willing to resolve a simple problem of replacement.

also just as a reply whowever you are referring to in the below reply clearly is not me so please make sure you are correct in accusations as when trustpilot ask for prof of purchase the invoice will not say six weeks i got my refund in full from the 3rd party seller site with proof I will also summit to trustpilot the way you managed the issue was so bad the 3rd party side refunded me straight away I did not buy from you six weeks ago I brought something of you at the beginning of December...

please people see they don't even know who they are arguing and telling not to buy from then again in this review and with trustpilots trusted site when they request information I will provide this accurate information this review will be here for you to understand they are clearly arguing with anyone who brought a damaged goods from then even if not used or even made it out the box. I chose not to listen to the reviews I now here writing my own 4th time iv ever felt the need to.

15 December 2025
Unprompted review
T-SPORT logo

Reply from T-SPORT

Dear customer, thank you for your false review, which we've already reported to TrustPilot.
You purchased a pressure washer six weeks ago and returned to us claiming you damaged some parts and wanted to resolve the issue. We sent you all the required parts free of charge, after which you requested another part. We also offered to send it free of charge, but instead, you demanded an immediate refund. We kindly explained that because you were using the pressure washer for other than its intended purpose (commercial use is prohibited), we can only offer you spare parts, or you can return it to us for a full test and replacement of the required parts. After we explained to you all the possible options for solving this minor problem, you refused them all and simply started threatening our staff and demanding personal information.
We kindly ask you to never buy anything from us again.
Thank you

Rated 4 out of 5 stars

Model SCOTE-48350

Having received mine and taken it for its first test drive I can certainly recommend this scooter. It's very solidly built and feels like it will handle multiple different types of terrain. The motors feel very powerful and coped easily with a moderate incline. The claimed top speed is 8mph, but flat out in speed 3 setting the speedometer displayed 20kph, which equates to 12.5mph. That's easily the fastest one I have seen advertised. The seat is quite comfortable and the scooter feels quite stable, despite only having one front wheel. A little extra care is obviously sensible when negotiating kerbs and adverse cambers. The folding mechanism works quite well and is operated without removing any parts.

I do have a couple of criticisms however, but not enough to put me off recommending it. It is quite heavy and being disabled I think I am going to struggle to get it into the back of my car without help. It's certainly not "lightweight", as advertised. The bag hanging from the back seat is fairly pointless, unless you are just wanting to carry a small laptop. It's certainly not big enough to carry your shopping. Maybe other bags are available, but I haven't researched that as yet. The only other criticism is delivery time, and this is in no way the fault of the supplier, but solely down to the incompetence of the courier company, FedEx in this case, who took 5 days to deliver, instead of the next day delivery that was paid for.

So overall I am very happy to recommend this scooter, particularly for its speed and range, and also its build quality.

24 November 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service, able to quickly accomodate changes and on a Sunday as well! Than you.

23 November 2025
T-SPORT logo

Reply from T-SPORT

Thanks Matt, always happy to help :)

Rated 5 out of 5 stars

Brought the YL-985S fold up moblitiy…

Brought the YL-985S fold up moblitiy scooter
It is amazing scooter and so easy to fold and unfold , You don't need a auto unfold with this scooter
It only weights 15kg with battery removed which is great for lifting in and out the car for my wife
Its very nippy
This scooter would not be suitable for a bigger person ,I am medium person and is just right

31 October 2025
Unprompted review
Rated 5 out of 5 stars

A Little mobility scooter gem - delivered ontime

Delivered ontime. A great little mobility scooter.
It does hills way better than any other similar sized.
Assembly needs a little practical aptitude, to fix minor issues from the Chinese factory assemblers/packers. I enjoy making, fixing modifying stuff so I dissembled several parts. This appears to be the 2025 model, improved on the older version from another company. The seat is better but is fixed to the metal frame with wood screws into the naff plywood seat base. I replaced with roofing bolts and washers/nuts. A front wheel washer was missing and another was loose in the box. The 15Ah 48v battery supersedes the older 10Ah battery giving better range. This little scooter is a gem which I love working on and gives better power on hills than anything twice its price. You can also walk it uphills on low throttle to save your battery. 5 stars !

15 July 2025
Rated 3 out of 5 stars

Needs instructions rewritten. Otherwise very good

Delivery excellent - very fast
Assembly - mixed. Had great difficulty removing the battery because of a bolt apparently for transit.
Handbook - terrible. several important things not even mentioned. Even now I still don't know how to operate the lights. It would make a great difference if someone at T-Sport could assemble and operate this mobility scooter and then write a handbook themselves.
Performance - mostly very good - gets up hills easily. the dual electrical and mechanical braking takes some getting used to, especially the braking effect of the throttle.

22 June 2025
T-SPORT logo

Reply from T-SPORT

Thank you for your feedback, it is very important for us. Now our team is working on updating the manual instructions so that it is more detailed and understandable for the user.
We are always online and will be happy to answer your questions, we have also filmed quite a few videos where we answer your questions.
As for turning on the light: while the scooter is on, turn the key in the ignition again and the light will turn on

Rated 5 out of 5 stars

Small family run business excellent service

This is a small family run business and they are extremely helpful, I had a problem with a mobility scooter i bought from here they sent me out a replacement box to send it back as I had already thrown the box away and organised a courier and did the stickers for me they couldn’t have been more helpful and are processing a full refund for me.

16 June 2025
Unprompted review

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