Tailors Mark Reviews 

323
•
TrustScore 4.5 out of 5

4.6

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Rated 4 out of 5 stars

Used Tailors Mark a few times overs the past 2-3 years for shirts. Well made shirts, quite fun to design, though a little more guidance on fabrics would have been helpful. Had a little issue in the ea... See more

Company replied

Rated 4 out of 5 stars

I have made multiple orders from Tailors Mark. Continuous orders are clear evidence of quality products and company. There are lot of materials, colours and styles to choose from. Price and quality ar... See more

Rated 5 out of 5 stars

Excellent bespoke shirts! Being someone who can't buy off the shelf shirts, Tailors Mark has been my saviour in stocking my wardrobe with affordable bespoke shirts. Would thoroughly recommend to anyo... See more

Company replied

Rated 5 out of 5 stars

The only place I buy shirts online! I've now been purchasing my shirts form TailorsMark for the past 5 years and its still a very good experience. Simple to order, vast selection of good quality fabr... See more

Company replied

Company details

  1. Shopping & Fashion

Information provided by various external sources

We launched Tailors Mark with one mission: make it easy and convenient for you to get high-quality clothes that fit perfectly the moment you put them on. Whether you’re designing a shirt online with our simple-to-use shirt customiser, or meeting us in person for a TAILOR3D suit fitting – your experience forms the heart of our business, and your feedback is what drives us forward. We’re not here to tell you what to wear or how to wear it. We’re here to handmake clothes you’ll never want to take off.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

323 reviews

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4.6

All reviews

(323)

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Rated 1 out of 5 stars

Atrocious customer service.

The quality of the shirts are very good but their customer service is atrocious. I purchased a voucher that didn’t work, they failed to respond to my emails and I never got my money back. So I had to go to my bank for a refund. On another occasion they used the wrong material and again never responded to my emails. I stopped using them as there are other sites that are just as good. It’s a shame they can’t sort out their customer services.

22 February 2018
Unprompted review
Tailors Mark logo

Reply from Tailors Mark

Hi Colin,
Thanks for the recent review. We are sorry to hear that you have had a less than perfect experience.

Can you please email support@tailorsmark.com with details of your unresolved issues?

We have reviewed our correspondence with you. You reported an issue that you had with an order in July 2016, and our customer support team responded to you asking for some images and additional information. Unfortunately we did not receive a reply from you?

We would be happy to help you and investigate this further if you could kindly contact our support desk.

Thanks Colin.

Rated 5 out of 5 stars

Great Company

Great Company, I have purchased 6 shirts so and they have all been spot on. The website is easy to use and there are so many combinations to choose from the choice is endless

22 February 2018
Unprompted review
Rated 1 out of 5 stars

while waiting for my shirts

while waiting for my shirts, dispatched a month ago and complaining to your site two days ago as to what happened to the shirts as I still haven't received them, instead of a proper answer, you send me a Review.....
Clearly your systems are not connected.

22 February 2018
Unprompted review
Rated 5 out of 5 stars

Great shirts

Great shirts, acceptable delivery time

19 February 2018
Unprompted review
Tailors Mark logo

Reply from Tailors Mark

Thanks for the 5 star review and positive feedback.

Rated 5 out of 5 stars

Great Service

Great Service. I have brought a lot of shirts from them. I find off the shelf shirts don't fit me well nor can I necessarily find the colours and fabrics that I want. Tailors Mark have solved that problem. When you have purchased from them once you also get fairly regular money off deals that make them excellent value. The customer service is also excellent. When a shirt went missing as I accidentally made the order with my old address they re-made the order and re-sent with no cost to me.

18 February 2018
Unprompted review
Tailors Mark logo

Reply from Tailors Mark

Hello Guy, thanks for the 5 star review! We are glad to hear that you are happy with our products and customer service.

Rated 4 out of 5 stars

Personalised Style

Great way to get a shirt that fits perfectly & personalised to add an extra special touch. Easy ordering & measurement tools make it a very simple process to look smart.

17 February 2018
Unprompted review
Tailors Mark logo

Reply from Tailors Mark

Hi Jonathan, thanks for the positive feedback!

Rated 5 out of 5 stars

Always good quality and great fit

Always good quality and great fit. The shirts are always great wearing and easy to design.

16 February 2018
Unprompted review
Tailors Mark logo

Reply from Tailors Mark

Hi Stephen, thanks for the 5 star review and positive feedback.

Rated 4 out of 5 stars

Placed our first order

Placed our first order, detailed measurements given, site easy to follow.

7 February 2018
Unprompted review
Tailors Mark logo

Reply from Tailors Mark

Thanks for the positive feedback.

Rated 4 out of 5 stars

Very easy to design and order

Very easy to design and order, and satisfied with all my shirts.

29 January 2018
Unprompted review
Tailors Mark logo

Reply from Tailors Mark

Thanks for the positive feedback Arne. Glad to hear that you are happy with your Tailors Mark shirts

Rated 4 out of 5 stars

Good post sale assistance

Had a issue with the fabric. Tailor Marks reviewed and gave me a replacement shirt. Excellent customer service.

29 January 2018
Unprompted review
Tailors Mark logo

Reply from Tailors Mark

Hi Dario, thanks for the positive feedback.

Rated 4 out of 5 stars

Post Sales support

Post-sales support.
I have received a shirt with a fabric that is different from what is showed and described on the website and when I have asked for a refund Tailors Mark has taken a bit of time to respond but at the end they have offered a replacement. Good outcome!

29 January 2018
Unprompted review
Rated 5 out of 5 stars

perfect service

perfect service
fine shirts

29 January 2018
Unprompted review
Tailors Mark logo

Reply from Tailors Mark

Thanks for the 5 stars and great feedback!

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