TakeCars Reviews 

258
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Hello! Everything was great. We really enjoyed the Peugeot 3008 and had no problems during our trip. The car was excellent, the staff were friendly and professional, and your website made it very easy... See more

Rated 5 out of 5 stars

Everything is great, everything was fine. The staff was polite and in touch. Convenient place for picking up and dropping off. The car is in excellent condition, quite economical, did not let us down... See more

Rated 5 out of 5 stars

I booked a seven-seat Mitsubishi Xpander and instead received for the same price a brand-new VW Teramont that was spacious enough for my large family (2 adults + 3 kids) as well as for our 4 big suitc... See more

Rated 5 out of 5 stars

The service in General was really good. The day before the pick-up someone contacted me via WhatsApp (in english) with clear instructions where to Pick up the car. Our car was switcher by a mitsubishi... See more

Company details

  1. Car rental company

Written by the company

TAKE CARS FROM TRUSTED HOSTS. We make it easy for you to compare car rental deals and terms, enabling you to find holiday car rentals with fair conditions. Book through takecars.com and leave us good reviews.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

258 reviews

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1-star

No recent history of asking for reviews

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Replied to 20% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(258)

53 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best company!

I really liked your car rental company in Montenegro! I have been looking for rental sites for a long time and only yours had the opportunity to make an advance payment from a Russian card and book a car. This is very convenient and relevant in our difficult time of sanctions. I was quickly contacted and everything was explained. In Montenegro itself, the car was delivered to me exactly at the appointed time without delay. The Audi A3 car was in perfect condition and I really liked it! Your employee Mirko brought it to me, a very kind and helpful person. He explained and showed me everything, was very friendly and quickly answered my questions on WhatsApp when I was already using the car. The car was also picked up on time. I am very glad that I found your company and will recommend it to my friends and clients. Thank you very much! I love Montenegro)

18 May 2024
Unprompted review
Rated 3 out of 5 stars

Takecars error and difficult to obtain refund deposit

Following reply below and receipt of full refund I have upgraded from 1 to 3 stars. Note the MD response is an accurate reflection of facts but may have been misinformed. I was in regular email contact with staff until cancelling the rental they then did not respond to emails nor didn’t receive any. They still seem a good source of cars but be aware you may need to pursue refunds.

Booked a car on their website. The information was incorrect and the rental cost would have been hundreds of US dollars more than stated. They admitted it was a mistake. I cancelled the rental as they refused to do so and they have not refunded any money but took more money for rebooking. They also wish to charge 10% for the mistake on their website. This is all with Takecars.

3 May 2024
Unprompted review
TakeCars logo

Reply from TakeCars

Hi David,

I’m Maxim, the Managing Director at TakeCars. After reviewing your recent booking in Georgia, I noticed you selected the option to cross the border into Armenia, which was intended to include TPL insurance. Unfortunately, due to a misunderstanding with our new supplier, this option only covered the crossing fee, without the insurance. I want to confirm that this was indeed our error.

As a result, we've processed your refund in full, without the usual 10% fee which typically covers our transaction costs with the payment system. Our team made several attempts to reach out to you on May 9th and afterwards to resolve this and offer alternatives, but unfortunately, we couldn't connect.

I have personally reissued the refund confirmation through our Stripe system today. We hope you reconsider the review once the funds have been successfully transferred back to you (kindly contact your bank with the code from the Stripe email if it doesn't). Thank you once again for rebooking with us! We are committed to keeping you as a satisfied customer.

Best regards,
Maxim

Rated 5 out of 5 stars

High quality service

High quality service, excellent support. Comfortable, polite communication, fast service. The car matches the order.
Various currencies accepted. The office is also nice. In general, the most client-oriented and professional people

2 May 2024
Unprompted review
Rated 4 out of 5 stars

Easy car rentals

Easy car rentals. The overall process is super fast, you just insert the required location and date. Each region has its own number of cars and usually it's enough to find something that you need.
I frequently use this service while travelling. To my mind, it's quite convenient since you don't need to put a lot of effort.

Maybe this service needs to dilate the number of regions or to offer more cars, or maybe even come up with some more interesting idea, but I don't care much. I am ok with that.

28 April 2024
Unprompted review
Rated 1 out of 5 stars

very bad company

very bad company. I had to pick up the car at an office 5 kilometers from the airport.
We had full insurance, but when we gave the car back they demanded 1000 euros from us for scratches. Two Turkish cars drove up, started shouting and threatening, and tried to take the phone away. We had a check-out, we paid 500 dollars to leave us. this is the saddest experience. We will never go back again. I don't recommend this

23 April 2024
Unprompted review
TakeCars logo

Reply from TakeCars

Dear Nika,

Thank you for your feedback and for sharing your experience. We sincerely regret that your experience with the rental company did not meet your expectations.

We would like to emphasize that we, TakeCars, are only an intermediary between customers and local car rental service providers. Our goal is to provide our customers with quality and reliable services, so we strive to cooperate only with those companies that meet certain service standards.

Although we do not own the cars, we always strive to influence them to provide high quality service to every customer.

Your feedback is very important to us and we are eager to look into the situation in more detail. Please email us at support@takecars.com and our manager will do his best to clarify all the circumstances and help you resolve the issues.

Once again, we apologize for your unsatisfactory experience, and we look forward to the opportunity to rectify the situation and regain your trust in our services.

Regards,
TakeCars Team

Rated 1 out of 5 stars

They are scammers

They are scammers, they don't return the deposits.
Cars are damaged and dirty, no boosters which are prepaid
they try to blame customers for old dents of the car
never use this rotten company!

2 March 2024
Unprompted review
TakeCars logo

Reply from TakeCars

Thank you for your feedback and for sharing your experience. We sincerely regret that your experience of renting a car through our service was unpleasant.

We would like to emphasize that we are an aggregator of local rental companies and do not own the cars offered for rent. Our main goal is to ensure that our customers have access to a wide selection of cars from reliable service providers.

Although we are not direct car owners, we work hard to ensure that our partners meet our high standards of service. We strive to ensure that every customer receives quality service and a positive rental experience.

It deeply concerns us to hear about your negative experience with one of our partner rental companies. Rest assured, we take reports of such nature very seriously. Following your feedback, we have promptly investigated the situation and, as a result, we have suspended our cooperation with the rental company in question. This decision was made to safeguard the interests of our customers and uphold the integrity of our service.

Once again, we apologize for the inconvenience and hope to be able to serve you again in the future, providing you with only a positive car rental experience.

Warm regards,
TakeCars Team

Rated 5 out of 5 stars

Easy and 0 deposit

It was easy to catch car in Dubai. Because of non-working for our card I searched car with 0 deposit, and find here, just with small prices up (near by 20-30%).
The car was brought an hour earlier, without complaints, all the registration is in electronic form, and the existing damage has already been noted there. It was possible to pay in cash, but it was also possible to pay with Gazprombank's Union Pay card. Driver did not arrive on time to pick up, so I leave the keys at the hotel reception. Everyone was satisfied

10 March 2024
Unprompted review
Rated 5 out of 5 stars

Toyota Aygo is a good car

Toyota Aygo is a good car for driving on the plains, but if it’s on hills, it’s already hard to carry three people. We couldn't accelerate more than 110 km/hour, even downhill. Just right for the city and 1-2 people. The trunk fits 3 suitcases, which go as hand luggage. In general, there were no technical problems.

10 March 2024
Unprompted review
Rated 5 out of 5 stars

Solid and smooth

I booked a car for a week-long road trip. The booked car was unexpectedly broken at the day of arrival so Dima gave us newer and better car at no extra charge as replacement. Good communication and flexibility. The rented car was clean and in good condition. We made ca. 1500km with no single issue. Handover back was also quick and honest, no attempts to scam for some damage and so on.

9 March 2024
Unprompted review
Rated 4 out of 5 stars

My experience rent a car in Jordan

Good afternoon, everything went well, the car met us at the airport, a polite driver handed it over to us. Of course, I encountered a couple of minor shortcomings, but still the first one on the website says that if the deposit is in cash, it will be returned when returning the car. We were refused this; they told us to wait a week and they would send it via Western I paid the union transfer commission, we refused this option, then they asked to block the deposit on the visa card and return it in a week. To be honest, I chose this company only because I could leave a deposit in cash.The second minus is the front brake discs (if you understand a little about technology) they were a little faulty, of course it’s not very scary at low speeds you can’t feel it, but on the highway it’s a little annoying

9 March 2024
Unprompted review
Rated 5 out of 5 stars

We are very pleased with TakeCars and…

We are very pleased with TakeCars and their car rental service. Without your service, it would be very difficult for us to travel around Dubai. Your employees performed their duties quickly, accurately and professionally. Good luck.

2 February 2024
Unprompted review
Rated 5 out of 5 stars

Very good! I recommend!

very nice guys! I rented a Nissan Kicks car in January, the car was new, clean, delivery service was good, everything was on time. brought to the airport and picked up from the hotel with transfer to the airport on the way back. The deposit for the car was returned after 23 days to the debit card. I recommend!

11 January 2024
Unprompted review
Rated 5 out of 5 stars

Perfect almost new car

Everything was perfect. Car has been almost new, good prepare to drive. One small minus, that there was not enough windshield washer fluid. Apart from that, everything was very good. It was pleasure to hire that car. Everything in time.

28 November 2023
Unprompted review
Rated 5 out of 5 stars

Good guys

Good guys. I rented a car at the airport. The car is new, no problems. Returned, paid for the roads. I can recommend it!

11 December 2023
Unprompted review

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