The necklace is beautifully designed and the mapping is so accurate. My one disappointment is where the diamond sits and how it is fixed to the necklace. A larger than expected space is taken up, cut... See more
Company replied
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Really like the bracelet. Fast shipping for custom product. A bit concerned about the internal plastic support band. Recommend something higher strength to resist breaking. $200+ investment....
Company replied
I ordered the silver bracelet , it was beautiful, however the clasp and chain to hold the bracelet is not very sturdy and it snapped and broke on the 1st day of wearing . I cant be bothered to send... See more
Company replied
In general, the purchase was good. Tracking status is lacking. Not sure about the long term quality. I will see. I read horror stories about not being able to cancel membership, so I paid more but did... See more
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Company details
About Talisa Jewelry
Written by the company
Jewelry That Tells Your Story
At Talisa Jewelry, we create meaningful, personalized pieces to celebrate the people and moments that matter most. Each item is crafted with care to be cherished for a lifetime.
Where Jewelry and Creativity Connect
Written by the company
- Individualism Creativity Convenience
- We take pride in our exceptional craftsmanship, meticulous attention to detail, and outstanding customer service.
Outstanding customer service
Support You Can Count On – 7 Days a Week
Customer care is our priority. Expect a response from our team within one business day — usually much quicker.
Contact info
250 Greenwich St, 10007, New York, United States
- +1 (646) 846-1810
- support@talisa.com
- talisa.com
4.1
Great
2K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Talisa Jewelry
Thank you!
I have filed a return and refund…
I have filed a return and refund request as my product received was not what was ordered. I am waiting resolution on that so the customer service has been expeditious, which is great, but the product itself did not meet the requirements.
7 March 2026
Reply from Talisa Jewelry
Thank you for your feedback. We’re sorry to hear that the product you received did not meet your expectations.
We’re glad to hear that your return and refund request has already been submitted and that our customer service team has been responsive. Please rest assured that your request is being handled, and our team will work to resolve it as quickly as possible.
If you have any additional questions in the meantime, please don’t hesitate to reach out-we’re here to help.
The bracelet was received in a few…
The bracelet was received in a few days, which surprised me. I thought it would take longer.
The bracelets absolutely beautiful.
7 March 2026
Reply from Talisa Jewelry
Thank you so much Lucinda!
Reply from Talisa Jewelry
Thank you Kari!
Reply from Talisa Jewelry
Thank you Grannie!
Teardrop birthstone necklace
This piece is of gorgeous quality. It’s so beautiful and represents my family. I will be buying more pieces to build a lifetime of memories to be passed down.
28 February 2026
Reply from Talisa Jewelry
Thanks Sarah!
They charged me 58.00 for something I…
They charged me 58.00 for something I did not keep when I canceled the membership. The jewelry is not great quality 20.00 items bring charged 50-80.
26 February 2026
Unprompted review
Reply from Talisa Jewelry
Thank you for sharing your feedback. We’re truly sorry for the frustration this situation caused.
We want to clarify, that when your return was received, one necklace arrived damaged. As outlined in our return policy, we kindly ask customers to notify us of any damage before shipping items back, as items returned damaged without prior notice are not eligible for return and may be charged accordingly.
Regardless, we want our customers to feel confident and comfortable shopping with us, so we have issued a full refund for the broken necklace.
Great Experience and Wife Loved Her Gift
The team at Talisa was super responsive when USPS messed up my order and delivered it to the wrong home. They were going to replace it free of charge and luckily a neighbor who got the package brought it to me. Top level service all around.
28 February 2026
Reply from Talisa Jewelry
Thanks dear Chris!
Turned wife’s wrist green.
I ordered a gold/diamond map bracelet, and my wife absolutely loved it, but now she can’t wear it because the finish is coming off on the back, and is turning her hand green. This is extremely disappointing as she loved it initially, but now won’t wear it. I hope the company does something about this .
15 January 2026
Reply from Talisa Jewelry
Dear Joshua!
I’m so sorry to hear about your experience, and I truly understand how disappointing this must be - especially since your wife loved the bracelet.
We take this matter very seriously, and we will contact you right away to resolve it as quickly as possible.
Thank you for bringing this to our attention, and we appreciate the opportunity to make this right for you.
Clear and precise communication
Clear and precise communication. Honest and on time. Professional and very prompt response to queries. Enjoyed the experience. It met with my schedule and was no fuss. Highly recommended.
12 December 2025
Reply from Talisa Jewelry
Thank you for the warm words Jan!
The chain is missing the clasp ring
The chain is missing the clasp ring. the clasp has nothing to clip to. It is unwearable
12 February 2026
Reply from Talisa Jewelry
Dear Josh!
I’m very sorry to hear that the chain arrived missing the clasp ring and is currently unwearable. I completely understand how frustrating this must be.
Thank you for bringing this to our attention. We will contact you right away to resolve this issue as quickly as possible.
Reply from Talisa Jewelry
Thank you so much George!
Very disappointed with my purchase
Very disappointed with my purchase. The necklace arrived late and missed my 10th anniversary, even though they refunded the delivery cost. Unfortunately, after wearing it for just one day, a piece broke. The quality and service did not meet my expectations at all.
25 February 2026
Unprompted review
Reply from Talisa Jewelry
Hi!!
Thank you for your feedback, and I’m truly sorry for the disappointment you experienced. We understand how upsetting it must have been for your order to arrive late and miss such an important occasion, and we sincerely regret the issue you encountered after wearing the necklace.
We would like to help you and remediate this situation as quickly as possible. Unfortunately, we’re unable to locate your order details based on this review alone. Please contact us at support@talisa.com with your order number or the email used for the purchase, and we will take care of this for you right away.
We appreciate you bringing this to our attention and hope to make this right for you.
Reply from Talisa Jewelry
Dear Mark!
We’re very sorry to hear that the necklace chain broke at the clasp - we completely understand how frustrating and disappointing that must have been. This is certainly not the experience we want for you.
Our team has already contacted you directly to assist and work toward a resolution, and we’re committed to making this right for you. We truly appreciate you bringing this to our attention and giving us the opportunity to help.
Please accept our sincere apologies for the inconvenience caused, and thank you for your patience and understanding.
Smaller than advertised and poor mapping…
Smaller than advertised and the mapping lacked the detail as advertised. Quite the disappointment in terms of quality replication of the map on such a small circle.
22 February 2026
Reply from Talisa Jewelry
Hi Will!
We’re very sorry to hear that your necklace did not meet your expectations. We completely understand your disappointment regarding the size and the level of detail in the map - it’s important to us that our pieces match what we advertise.
Please know that our team will contact you directly to discuss this further and ensure we find a solution that makes things right. We truly appreciate your feedback, as it helps us improve our products and provide a better experience for our customers.
The map pendant is really nice and my…
The map pendant is really nice and my wife loved it!
17 February 2026
Reply from Talisa Jewelry
Thanks Steven!
Talisa Jewelry 5 stars
I ordered a men’s bracelet with my family names included on the bracelet. It is exactly what I wanted and it was delivered very quickly. I highly recommend Talisa Jewelry.
20 February 2026
Reply from Talisa Jewelry
Thank you so much Michael!
Ease of ordering
Ease of ordering. My husband cherishes his bracelet and is scared to lose it
17 February 2026
Reply from Talisa Jewelry
We’re so happy to hear that your husband cherishes his bracelet! It means a lot to us to know that it’s special to him. We understand why he’d be careful with it, and we’re glad the ordering process was easy for you.
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