I never write reviews! Purchased item for wedding anniversary. It was delayed and lost in transit. I contacted Talisa customer support and they gave the option to cancel/refund or remake-honor the i... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Necklace and pendant were as advertised, however the packaging and boxing were quite poor. New jewelry arrived with minor scratches and blemishes likely incurred during shipping.
Company replied
Easy to order on line, the necklace arrived exactly how it was represented on the screen. Then to complete things it arrived several days earlier than expected. My wife will love it I know.
Company replied
Great customer service - answers were quickly provided when I wanted to find the right product on their website. This made sure I placed an order wit Talisa, and didn’t continue to shop around for a... See more
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Company details
About Talisa Jewelry
Written by the company
Jewelry That Tells Your Story
At Talisa Jewelry, we create meaningful, personalized pieces to celebrate the people and moments that matter most. Each item is crafted with care to be cherished for a lifetime.
Where Jewelry and Creativity Connect
Written by the company
- Individualism Creativity Convenience
- We take pride in our exceptional craftsmanship, meticulous attention to detail, and outstanding customer service.
Outstanding customer service
Support You Can Count On – 7 Days a Week
Customer care is our priority. Expect a response from our team within one business day — usually much quicker.
Contact info
250 Greenwich St, 10007, New York, United States
- +1 (646) 846-1810
- support@talisa.com
- talisa.com
4.0
Great
2k reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from Talisa Jewelry
Dear Anthony,
Thank you for your kind review!
We're so happy to hear you found the process easy and were pleased with the quality and service. We truly appreciate your support!
Reply from Talisa Jewelry
Dear Molly,
We're very sorry to hear that the chain broke after only two weeks. This is certainly not the experience we want for our customers.
Our Customer Success Manager will be reaching out to you shortly to learn more and help find the best possible solution.
Fast shipping!!
Fast shipping, product packaged nicely. Just a lil fading of the gold around some of the charms but otherwise satisfied with my purchase! ✨️
30 June 2026
Reply from Talisa Jewelry
Dear Olivia,
Thank you so much for your kind review!
We're delighted to hear you were happy with your purchase.
We'd like to learn more about the fading you noticed on some of the charms. Our Customer Support team will be reaching out to you shortly to look into this and see how we can help.
Thank you again for your feedback and support!
Reply from Talisa Jewelry
Dear Customer,
Thank you for your review!
We hope your gift is a big hit and that your recipient loves it. We'd love to hear how it goes!
Squiggly lines, not a map.
While I received the necklace in a timely manner, I'm disappointed in the quality. I created a map of where my wife and I first met, with the borders in the shape of a heart. The prototype that they displayed online looked like the final product would be beautiful. But what I created online is not at all recognizable from what I received. I'm very disappointed, especially for the amount I paid.
29 June 2026
Reply from Talisa Jewelry
Dear Christopher,
Thank you for sharing your feedback. We're very sorry to hear that the necklace did not meet your expectations.
Our Customer Success Manager will be reaching out to you shortly to learn more about your experience and work with you to find the best possible solution.
My wife loves the necklace
My wife loves the necklace. Great quality and very unique. Generating many questions regarding the necklace. Not only the significance of the piece, but also about the company that designed it. I highly recommend Talisa to anyone interested.
25 June 2026
Reply from Talisa Jewelry
Dear Greg,
Thank you so much for your wonderful review!
We're delighted to hear that your wife loves the necklace and that it's sparked so many conversations. Your recommendation truly means a lot to us.
Thank you for choosing Talisa!
Reply from Talisa Jewelry
Dear Sandy,
Thank you for your kind review!
We're so happy to hear you had a great experience with us from start to finish. We truly appreciate your support and hope to create something special for you again in the future!
Was expecting a heavier piece of…
Was expecting a heavier piece of jewelry for how expensive it was . It's light and looks cheap. Pretty upset and feel scammed.
20 June 2026
Reply from Talisa Jewelry
Dear Wendy,
Thank you for sharing your feedback. We're very sorry to hear that the piece did not meet your expectations and understand how disappointing this must have been.
Our Customer Success Manager will be reaching out to you shortly to learn more about your experience and work with you to find the best possible solution.
Purchased a personalized bracelet for…
Purchased a personalized bracelet for my husband. The piece is beautiful, arrived in time and with nice packing. I would recommend Talisa Jewelry.
16 June 2026
Reply from Talisa Jewelry
Dear Indi,
Thank you so much for your lovely review! We're happy to hear that your husband loved the bracelet and that it arrived on time.
Your recommendation means a lot to us. Thank you for choosing Talisa!
Reply from Talisa Jewelry
Dear Alexander,
Thank you for your kind review.
We're so happy to hear you love your bracelet. We truly appreciate your support!
My step daughters were smiling…
My step daughters were smiling beautifullywhen my husband, their dad opened the gift. Heart warming. ❤️ he hasn't taken it off!!
22 June 2026
Reply from Talisa Jewelry
Dear Jeanette,
Thank you so much for sharing this with us! We're so happy to hear the gift made such a special moment for your family.
Thank you for letting us be part of such a meaningful memory!
Reply from Talisa Jewelry
Dear Takiya,
Thank you so much for your kind review!
We're delighted to hear that your dad loved the gift and that you were happy with the quality😊
We truly appreciate your support!
Was great service all round
3 September 2025
Reply from Talisa Jewelry
Dear Lexi-Lou,
Thank you so much for your kind words!
We're happy to hear that you were satisfied with the service you received.
Never received my order
Hello, When I ordered this bracelet for my husband it said Guaranteed delivery by Fathers Day. I never got the bracelet. Sadly it was the only gift I had for him. Please let me know what happened.
17 June 2026
Reply from Talisa Jewelry
Dear Amy,
We're very sorry to hear that you did not receive the bracelet and understand how disappointing this must have been, especially since it was intended as a Father's Day gift.
According to the tracking information, the package was marked as delivered to your mailbox on June 18. However, we'd like to look into this further to better understand what happened.
Our Customer Support team will be reaching out to you as soon as possible to assist and work toward a solution.
Ordered Express Shipping so the gift…
Ordered Express Shipping so the gift would be delivered on time. They sent it regular mail. Requested a label to return the item and never heard a word from customer service. They did refund shipping which made zero difference
20 June 2026
Reply from Talisa Jewelry
Dear Daisy,
We sincerely apologize for the disappointment and frustration caused by this experience.
We would like to assure you that our team has been in touch regarding your case and has provided alternative resolution options.
Our Customer Success Manager will continue to monitor your case and will be happy to assist further. Please feel free to reply to any of our emails, and we will do our best to resolve this for you as quickly as possible.
Thank you for bringing this to our attention.
She only had it on for a month and it’s…
She only had it on for a month and it’s tarnishing. I’m not happy
20 April 2026
Reply from Talisa Jewelry
Dear Marco,
We're very sorry to hear this and understand your disappointment. This is certainly not the experience we want for our customers.
Our Customer Support team will be reaching out to you soon to learn more about the issue and see how we can help.
Thank you for bringing this to our attention.
Very poor quality and extremely delayed arrival
The order was extremely delayed, showed up after our anniversary, which was the whole purpose of the gift. The ring is very poor Quality, the black backing bled off day, one onto my wife’s hand, and then onto her face. Very embarrassing to say the least.
19 June 2026
Unprompted review
Reply from Talisa Jewelry
Dear Gavin,
Thank you for sharing your feedback, and we are very sorry to hear about your experience.
We can see that you have already contacted our team regarding this matter. Please rest assured that our Customer Success Manager will get in touch with you soon to look into this further and assist you in the best possible way.
Thank you for your patience and for bringing this to our attention.
it was such a unique gift and was…
it was such a unique gift and was created and shipped very quickly...
any questions were answered quickly
my only suggestion would be since it was a gift it would have been nice to be able to include a card which explains the gift...
17 June 2026
Reply from Talisa Jewelry
Dear Jodi,
Thank you so much for your kind review!
We're delighted to hear that you loved the gift and were happy with the creation time, shipping, and support from our team.
We also really appreciate your suggestion. We do offer gift notes that can be included with orders, and if you'd like to add one in the future, simply reach out to our Customer Support team and we'll be happy to help arrange it.
Thank you again for your thoughtful feedback and for choosing Talisa for such a special gift!
Reply from Talisa Jewelry
Dear Sarah,
Thank you so much for your kind words!
We truly appreciate your support and are so happy you enjoyed your Talisa jewelry!
Product looked like photos
Product looked like photos, made to order and delivered in approx 10 working days. Seems to be good quality so far. 👌🏼
16 June 2026
Reply from Talisa Jewelry
Dear Andrew,
Thank you for your kind review!
We're delighted to hear that you had a great experience with us.
We truly appreciate your support and hope you enjoy your jewelry for many years to come!
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