I was having trouble using the access numbers and inputting my pin. I thought maybe the new pin given in January had stopped working. Alex from customer service was patient and helpful, asked me the i... See more
Company replied
Talk Home Mobile
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Talk Home offer great options if you travel a lot or live/work in multiple locations. I find the app and website can be glitchy, but the web chat function is great. They are really responsive on there... See more
Company replied
I told James what my problem was which was stopping my number being ported out he did this in a timely manner,I can't thank him enough for doing this for me, once again thank you James.
Company replied
SIM card arrived quickly, but I was immediately concerned that a company would print mobile number on exterior of envelope. No worries, as I'll port my existing number, but that failed on the app wi... See more
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Company details
Written by the company
Searching for a reliable network without having to break the bank? Look no further than Talk Home Mobile! On average we save customers over £300 a year with our SIM only deals. Talk Home Mobile operates on EE’s network with data speeds twice* as fast as any other network and the best UK coverage. Add to that the incredible all-round value, no throttling of data, no inflationary price rises and a range of plans that offer you complete control and flexibility, then you have yourself the champion of all mobile networks. About Us: Talk Home Mobile is a mobile virtual network powered by EE and has been running in the UK for over 25 years. Each month Talk Home helps over 18 million users connect with family & friends worldwide with mobile plans packed full of value and flexibility so that you can watch your favourite movies, browse the internet and more without any slow-downs or data limitations. *Independent study annually carried out by Rootmetrics
Contact info
United Kingdom
- talkhome.co.uk
One of the worst companies out there
One of the worst companies out there. Danger! You will not save money on your mobile plan. Bad customer service and a terrible product. They refuse to help or admit their mistakes. The trouble and frustration are not worth the price. The only good thing is that you will get a chance to practice patience. The options are hidden on their website. Making complaints will get you nowhere. I do not think they will be in business for long. Avoid at all costs.
7 January 2026
Unprompted review
Reply from Talk Home Mobile
Hi OS MAQ,
We’re sorry to read about your experience and appreciate you taking the time to share your feedback.
This isn’t the level of service we aim to provide, and we’re concerned to hear that you felt unsupported. We’d genuinely like the opportunity to review what happened and address any issues you encountered, including the concerns around account options and support.
If you’re willing, please contact us directly with your account details so we can investigate your case properly and provide clear clarification. Your feedback is important to us and helps us identify areas where we need to improve.
Best Regards,
Sid
Great but need to beware something
Everything is great. Price is great, internet is great, but if you need reliable phone call, it is not a good choice. sometimes people ring you but you never get any response in your phone. By the way, MUST NOT use email address provided by msn, hotmail or Microsoft to setup an account for plan management, you’ll never get email or OTP from them, it is believed that their email server has a DNS settings problem and never been fixed.
26 January 2026
Unprompted review
Reply from Talk Home Mobile
Hi Lonelydirector,
Thank you for sharing your feedback and for highlighting both the positives and the concerns.
We’re glad to hear you’re happy with the pricing and data services. Regarding calls, reliability can vary depending on location, coverage conditions, and device compatibility, and we always recommend checking coverage in the areas where voice service is most important.
In relation to account emails and OTPs, we’re not aware of any permanent DNS or email delivery issue specific to Microsoft domains (such as Hotmail, MSN, or Outlook). However, some email providers do apply stricter filtering, which can occasionally affect delivery. We advise customers to check spam/junk folders and, if needed, use an alternative email address to ensure uninterrupted access to account notifications.
Your feedback has been noted and shared internally, as it helps us improve both our services and communication. If you’d like us to review your account or calling experience in more detail, our support team would be happy to assist.
Best Regards,
Sid
A swindle masquerading as a no frills provider
The second response (Jan 9th) to a complaint was a slight improvement on the first. There was no recognition of the abysmal service. Most importantly, they failed to agree with the overwhelming evidence that the SIM bundle did not work, and was faulty, as plenty of people think about their dodgy sims. That included following the steps they asked for.
Just to recap the roaming SIM bundle did not work as advertised. That’s attempting to connect on six networks in two countries automatically and manually. Each rejected. The same result on different phones. But other UK SIMS worked fine in those phones, in the same tested location.
Their excuse, it’s best endeavours, it’s the location, it depends whether we have an agreement with the overseas provider, it’s your fault, not our problem. Their argument seems to be we sold this with a clear indication it might work, it might not. Which amounts to this being a swindle, masquerading as a no frills provider.
Given they did provide aa little useful evidence. I would have given two stars but for their inability to understand evidence.
19 January 2026
Unprompted review
Tom was very helpful and professional
Tom was very helpful and professional, he guided me to solve my problem and im very satisfied, thanks again Tom.
22 January 2026
Unprompted review
Reply from Talk Home Mobile
Hi Abdullah,
Thank you for taking the time to share your positive feedback. We’re delighted to hear that Tom was helpful and professional and that he was able to guide you through and resolve your issue.
We’ll be sure to pass your kind words on to him. Your satisfaction means a lot to us.
Best Regards,
Sid
I decided to cancel my monthly plan as…
I decided to cancel my monthly plan as I wasn't receiving a good signal at home, so. I switched off the auto renew on my account, but, apparently, this does not stop them taking your money every month from your bank.
So, what's the point in having the auto renew on off button?
I wrote to ask for a refund as it was obvious that I hadn't used my sim. I was told you have to actually ring them to cancel ! So much for doing everything online!
Devious practice if you ask me
22 January 2026
Unprompted review
Reply from Talk Home Mobile
Hi Geoff,
We’ve reviewed your account details and would like to clarify that auto top-up and plan auto-renewal are separate features.
Disabling auto top-up does not disable the active plan renewal. The plan will only stop renewing if plan auto-renewal is disabled, which can be done through your online account or by contacting customer support. This was also explained during your support contact.
We apologize for any confusion and are happy to assist further if needed.
Best Regards,
Sid
Online chat
Nobody enjoys having a reason to speak to customer services. So it was lovely that Joe sorted it out for me straightaway. Very grateful that he saved me some sanity this evening.
17 January 2026
Unprompted review
Reply from Talk Home Mobile
Hi Laura,
Thank you for taking the time to share your experience. We’re really pleased to hear that Joe was able to resolve the issue quickly and help make your evening a little easier. We’ll be sure to pass on your feedback to him. Thanks again for choosing Talk Home.
Best Regards,
Sid
Really really wouldn't recommend them
Really really wouldn't recommend them, my phone can only pick up LTE and still can't use the data, I have no problem snapping the chip and moving to another provider as my credit rating really doesn't matter to me I am sick of the UK and the cheap crap.
17 January 2026
Unprompted review
Reply from Talk Home Mobile
Hi Darren,
Thank you for sharing your feedback. We’re sorry to hear about your experience.
At this stage, we’re unable to locate your account or review the issue, as no account or number details have been provided. Network performance can vary by location, device, and coverage conditions, and without reviewing the specific details, we’re unable to confirm what may be affecting your service.
If you’re open to it, we’d be happy to look into this properly and provide clear, accurate information about coverage at your location. Please contact our customer support team directly with your mobile number or account details so we can review this for you.
Best Regards,
Sid
Simple sim replacement activation…
Simple sim replacement activation request took 1 week. Got confirmation it was done. But sim now show emergency calls only and the line when rung says number not available. forward 2 weeks and still no solution. Sounds as if lost number. Refuses to refund monthly plan even though can use it. Next stop OFCOM. Worst company out there. DO NOT USE
20/01/2026 They say they have sorted it but I defer the problem back to you as it hasn't been sorted sim still says emergency calls only and when dialling number says number not recognised (please ring number yourselves). and handset says sim not provisioned. So back in your hands.
2 January 2026
Unprompted review
Reply from Talk Home Mobile
Hi Matt,
Thank you for your feedback.
We regret the delay you experienced. The issue was traced to a system provisioning fault, which has now been resolved following escalation to our service provider. We can confirm the number was not lost and remains active.
You were advised by email to reinsert the SIM to complete activation. A refund for the plan has been offered and can be processed upon confirmation.
Best Regards,
Sid
Great Customer service
16 January 2026
Unprompted review
Reply from Talk Home Mobile
Hi Mukhtar,
Thank you for your feedback. We’re glad to hear you had a positive experience with our customer service. Your comments are appreciated and will be shared with the team.
Best Regards,
Sid
Perfect and professional
Wow the difference between 2 mobile companies is worlds apart lycamobile and talk home Tom and Talk i've spoken to twice, and on each occasion he's been knowledgeable and professional, such a difference from the other company.
Thank you!
15 January 2026
Unprompted review
Reply from Talk Home Mobile
Hi Customer,
Thank you for your kind feedback. We’re delighted to hear about your positive experience with Tom and that his knowledge and professionalism stood out. Providing clear, reliable support is something we take seriously, and it’s great to know it made a real difference.
Thank you for choosing Talk Home.
Best Regards,
Sid
helpful customer services
helpful customer services, get through very quickly and they knew what they were taking about, recommended.
13 January 2026
Unprompted review
Reply from Talk Home Mobile
Hi Abra,
Thank you for your kind feedback. We’re pleased to hear that you were able to get through quickly and that our customer service team was helpful and knowledgeable. We really appreciate your recommendation and your support.
Best Regards,
Sid
you was very kind and supportive thanks…
you was very kind and supportive thanks for your help
13 January 2026
Unprompted review
Reply from Talk Home Mobile
Hi Gavriel,
Thank you for your kind words. We’re glad to hear that you found our support helpful and supportive. Your feedback is truly appreciated.
Best Regards,
Sid
2nd Thoughts
I took the advice of Martin Lewis the so called Money Savings Expert and frankly regretted. after telling people to leave 02. I came here for 1 month and had a smooth transfer over and only went back as the app was being updated and I wanted a yearly contract. Talk Mobile quality was very good offering 5G and only lost it for a few hours when in America,though the person I was with lost his !,and other than that had no trouble. I'm having doubts about 02 now as the app is not what it was since the Virgin merger and will definitely consider coming back at the end of the year. The call centre I spoke to was offshore in getting my credit for £6.18 back and very helpful. I may well be back as it was not just 02 putting up monthly subscriptions and that Martin Lewis has a lot to answer for. Thank you Talk Mobile.
13 January 2026
Unprompted review
Reply from Talk Home Mobile
Hi Keith Mullen,
Thank you for your feedback. We’re glad you had a smooth transfer, good 5G coverage, and helpful customer service. We appreciate your comments and would be happy to welcome you back anytime.
Best Regards,
Sid
Extremely poor service and unacceptable handling
This has been one of the worst customer experiences I’ve had in years.
From the start, communication was poor, inconsistent, and dismissive. Despite raising clear issues multiple times, I was repeatedly ignored, given generic responses, or asked to wait indefinitely. Instead of providing evidence, explanations, or solutions, the company continued to chase payments and shift responsibility, even when the service had clearly failed.
This company shows little regard for customers once something goes wrong. I would strongly advise others to think twice before using their services, as you may find yourself wasting time, energy, and money just trying to get a straight answer.
Avoid if you value reliability, honesty, and competent customer support.
8 September 2025
Unprompted review
Reply from Talk Home Mobile
Hi Athanasios,
We’re sorry to hear that you feel disappointed with your experience. This is not the level of service we aim to provide.
We take all feedback seriously and review concerns thoroughly to ensure they are assessed in line with our processes and terms. Where issues are raised, our teams work to investigate and respond based on the information available and the service conditions in place.
If you have an open case or would like your concerns reviewed again, we encourage you to contact our customer support team directly so this can be looked into appropriately.
Thank you for taking the time to share your feedback.
Best Regards,
Sid
Web Chat
Had tried calling but sat on hold for 10 mins with no response. The web chat was really quick and easy, however did take some searching to find exactly where it was - would be useful if it was integrated as part of the mobile app. Thanks Tom for you help!
11 January 2026
Unprompted review
Reply from Talk Home Mobile
Hi Thomas,
Thank you for your feedback! We’re glad to hear that Tom was able to help and that you found our web chat quick and easy to use. We appreciate your suggestion about integrating chat into the mobile app and will share this with our team for future improvements.
Best Regards,
Sid
Very Competitive. Very Poor App.
Very competitive, and good coverage for me.
Unfortunately, the app is very poor, it only displays the last 7 days history of usage and payments. I have 3 sims that are on different packages and its impossible to tell which sim is on which package after 7 days. I have manually topped up, and again the app doesn't show where the credit has been added to.
Customer services is via chat, but they dont seem to understand specific questions.
If you just require a simple, standard 1 month rolling contract, they are OK, ive switched off auto top up due to the lack of transparency where the credit goes.
10 January 2026
Unprompted review
Reply from Talk Home Mobile
Hi Dave,
Thank you for your feedback. We’re glad to hear you find our plans competitive and our coverage good. Regarding your concerns about the app, the details are available in the App. If you need guidance on how to view the details, our customer support team can walk you through how to view the details for all your SIMs and packages.
We encourage customers to reach out to support for any specific queries, and we are always happy to provide step-by-step assistance to ensure a smooth experience.
Best Regards,
Sid
where do i start well I WOULD NOT…
where do i start well I WOULD NOT REPEAT NOT RECOMMEND THIS PROVIDER THATS FOR SURE
i requested my number be ported across and still not done 3 days later and just told i just have to wait until its completed asked for pac code to go elsewhere and was told can be given that until porting is completed so left without my phone because of their incompitence STAY WELL CLEAR OF THIS ABSOLUTE JOKE OF A PROVIDER AND THEIR RUDE CUSTOMER SERVICES I CANT STRESS THIS ENOUGH " STAY WELL CLEAR RUBBISH COMPANY " AGAIN STAY WELL CLEAR OF THEM
10 January 2026
Unprompted review
Reply from Talk Home Mobile
Hi Ricky,
Thank you for your feedback. We understand how frustrating this experience has been and sincerely apologise for the inconvenience caused.
Your number port was delayed and was escalated to our service provider for investigation and resolution. Please note that number porting is an automated process involving third parties, and completion depends on receiving the required updates from them. As soon as those updates are received, the port is completed immediately.
Thank you for your patience.
Best Regards,
Sid
Port in
Waiting for my port in for 4 days. They left me without a phone number. It's a big issue going out without your phone number and internet. I don't want to loose my old number. So I am stuck with them. The moment I get my number working, I'm going to shift it to another provider
So after 4 days finally port in was completed but I was left without a phone number for 4 days. That's ridiculous
6 January 2026
Unprompted review
Reply from Talk Home Mobile
Hi Hardeep,
Thank you for your feedback. We understand how frustrating this experience has been and sincerely apologise for the inconvenience caused.
Your number port was delayed and was escalated to our service provider for investigation and resolution. Please note that number porting is an automated process involving third parties, and completion depends on receiving the required updates from them. As soon as those updates are received, the port is completed immediately.
Thank you for your patience.
Best Regards,
Sid
Signed up for SIM only when I left my…
Signed up for SIM only when I left my work. The sim took well over a week to arrive.
I have been waiting 4 days to import my old number to the SIM and constantly being told it’s being worked on.
Unable to receive or make calls for 4 days, very very poor service.
5 January 2026
Unprompted review
Reply from Talk Home Mobile
Hi Lee,
Thank you for your feedback. We understand how frustrating this experience has been and sincerely apologise for the inconvenience caused.
Your number port was delayed and was escalated to our service provider for investigation and resolution. Please note that number porting is an automated process involving third parties, and completion depends on receiving the required updates from them. As soon as those updates are received, the port is completed immediately.
Thank you for your patience.
Best Regards,
Sid
It's been 3 days , still no answer
It's been 3 days, still my phone number is not active. I kept calling, chatting with them. They kept saying it's gonna work soon. Today they are not even answering my call. Most horrible experience.
8 January 2026
Unprompted review
Reply from Talk Home Mobile
Hi Pas,
Thank you for your feedback. We understand how frustrating this experience has been and sincerely apologise for the inconvenience caused.
Your number port was delayed and was escalated to our service provider for investigation and resolution. Please note that number porting is an automated process involving third parties, and completion depends on receiving the required updates from them. As soon as those updates are received, the port is completed immediately.
Thank you for your patience.
Best Regards,
Sid
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