I was having trouble using the access numbers and inputting my pin. I thought maybe the new pin given in January had stopped working. Alex from customer service was patient and helpful, asked me the i... See more
Company replied
Talk Home Mobile
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Talk Home offer great options if you travel a lot or live/work in multiple locations. I find the app and website can be glitchy, but the web chat function is great. They are really responsive on there... See more
Company replied
I told James what my problem was which was stopping my number being ported out he did this in a timely manner,I can't thank him enough for doing this for me, once again thank you James.
Company replied
SIM card arrived quickly, but I was immediately concerned that a company would print mobile number on exterior of envelope. No worries, as I'll port my existing number, but that failed on the app wi... See more
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Company details
Written by the company
Searching for a reliable network without having to break the bank? Look no further than Talk Home Mobile! On average we save customers over £300 a year with our SIM only deals. Talk Home Mobile operates on EE’s network with data speeds twice* as fast as any other network and the best UK coverage. Add to that the incredible all-round value, no throttling of data, no inflationary price rises and a range of plans that offer you complete control and flexibility, then you have yourself the champion of all mobile networks. About Us: Talk Home Mobile is a mobile virtual network powered by EE and has been running in the UK for over 25 years. Each month Talk Home helps over 18 million users connect with family & friends worldwide with mobile plans packed full of value and flexibility so that you can watch your favourite movies, browse the internet and more without any slow-downs or data limitations. *Independent study annually carried out by Rootmetrics
Contact info
United Kingdom
- talkhome.co.uk
Super fast customer service to resolve…
Super fast customer service to resolve a complicated issue. Great service and super fast network
8 January 2026
Unprompted review
Reply from Talk Home Mobile
Hi Man,
Thank you for taking the time to share your positive feedback.
We’re delighted to hear that our team was able to resolve a complicated issue quickly and that you’re enjoying both the service and the network performance. We’ll be sure to share your kind comments with the team, as feedback like this is always appreciated.
Best Regards,
Sid
Worst port in experience ever
Worst port in experience ever. Left me without a number and no definite timeframe. Still waiting after 4 days
6 January 2026
Unprompted review
Reply from Talk Home Mobile
Hi Nadeem,
We’re sorry to hear about your experience and understand how frustrating it is to be without service during a port-in.
We’d like to clarify that number porting involves multiple third parties, including the previous network provider. While we always aim to complete ports as quickly as possible, the process is dependent on the timely receipt and validation of porting files from the relevant operators. Until these files are received and confirmed, we’re unable to complete the port on our side.
Please be assured that once the required porting information is provided by the third party, the number is transferred immediately. Our teams continue to monitor delayed ports closely and escalate them where necessary to minimise impact.
We appreciate your patience and encourage you to contact our support team directly so we can review your specific case and provide an update.
Best Regards,
Sid
Tom in the chat helped me activate my…
Tom in the chat helped me activate my sim with clear and easy to follow instructions.
5 January 2026
Unprompted review
Reply from Talk Home Mobile
Hi Howard,
Thank you for taking the time to share your feedback.
We are pleased to hear that Tom was able to assist you with activating your SIM and that his instructions were clear and easy to follow. We will be sure to pass on your kind comments to him, as this type of feedback is always appreciated.
Best Regards,
Sid
Your colleague Tom who is a helpful…
Your colleague Tom who is a helpful officer and solve my problem.
31 December 2025
Unprompted review
Reply from Talk Home Mobile
Hi Ck Leung,
Thank you for your feedback. We’re pleased to hear that our colleague Tom was helpful and able to resolve your issue. We will be sure to pass on your kind comments to him. If you need any further assistance, please do not hesitate to contact us.
Best Regards,
Sid
Brilliant
Brilliant. Tom was patient and respectful. He displayed keen knowledge helping me stop 1 sim card and obtain access to the app with an OTP there and then. Thanks Tom, always a pleasure.
29 December 2025
Unprompted review
Reply from Talk Home Mobile
Hi Owen,
Thank you for your wonderful feedback. We’re delighted to hear that Tom provided patient, respectful, and knowledgeable support, and was able to assist you promptly with stopping the SIM card and accessing the app using the OTP. We will be sure to pass on your kind words to Tom. It’s always a pleasure to support you, and we truly appreciate your time in sharing this experience.
Best Regards,
Sid
I had to contact customer support twice…
I had to contact customer support twice due to no emails coming through to me. Both times the replys were very quick. Well done Tom in customer support.
23 December 2025
Unprompted review
Reply from Talk Home Mobile
Hi Darren,
Thank you for your feedback. We’re glad to hear that Tom was able to assist you quickly and efficiently on both occasions. We’ll make sure to pass on your kind words. Your satisfaction is very important to us, and we appreciate you taking the time to share your experience.
Best Regards,
Sid
Great service!
Great service!! Helpful, talk home mobile team (been talked with Sum today)
From Apichart panprasert
23 December 2025
Unprompted review
Reply from Talk Home Mobile
Hi Kan dhi wa' Pan,
Thank you for your kind feedback. We are delighted to hear that you received great service and found our team helpful. We will be sure to share your comments with Sum. If you need any further assistance, please feel free to contact us.
Best Regards,
Sid
I HATE THIS NETWORK TALKMOBILE I WISH I…
I HATE THIS NETWORK TALKMOBILE I WISH I NEVER SIGNED UP TO IT
FIRST FEW WEEKS VERY VERY LIMITED INTERNET
COMPLAINED TOLD ME DOING MAINTENANCE IN THE AREA TO UPGRADE BETTER SERVICE
THAT WAS 6 MONTHS AGO NO IMPROVEMENT CONSTANTLY DROPPING INTERNET CANT GOOGLE OPEN APPS SEBD IMESSAGE
CALL CUSTOMER SERVICE AND SO UNHELPFUL
LOOKING FOR ANOTHER SERVICS PROVIDER
19 December 2025
Unprompted review
Reply from Talk Home Mobile
Hi Philip,
We regret to hear about your experience and understand how frustrating it is when mobile data does not perform as expected.
Please note that coverage and service quality can vary by location and are influenced by several factors, including local network conditions and device compatibility. Talk Home Mobile operates as an MVNO and relies on EE’s network infrastructure; as such, we are not able to directly enhance or alter coverage in specific areas. While maintenance and upgrades may be carried out by the underlying network, improvements are not always immediate or guaranteed at every location.
If the service does not meet your requirements at your usual locations, you may wish to disable any future plan renewals and explore alternative options that better suit your needs.
Your feedback has been noted and is appreciated, as it helps us review how we communicate network limitations and support customers more clearly.
Best Regards,
Sid
Phone stollen abroad
I am stuck abroad and had my phone stollen. The experience made me feel sick but Tom who i chatted to helped me sort things out and has given me peace of mind to enjoy the rest of my time on holiday.
Thanks Tom
20 December 2025
Unprompted review
Reply from Talk Home Mobile
Hi Yasmin,
Thank you for sharing your experience.
We’re very sorry to hear about your phone being stolen while you’re abroad we understand how stressful and upsetting that situation can be. We’re pleased to know that Tom was able to assist you promptly and provide reassurance, helping you get things sorted and giving you peace of mind during your holiday.
We’ll be sure to pass on your kind feedback to Tom and the wider team. If you need any further assistance while you’re away, please don’t hesitate to reach out.
We hope you’re able to enjoy the rest of your trip.
Best Regards,
Sid
Excellent online chat to give a definite answer.
Both the web software and app are unfriendly to input, the customer service through the instant chat is excellent. The staff is readily to guide me step by step. Highly recommend.
18 December 2025
Unprompted review
Reply from Talk Home Mobile
Hi Kiang,
Thank you for taking the time to share your experience.
We’re pleased to hear that our online chat team was able to provide clear answers and guide you step by step. Delivering helpful and reliable customer support is very important to us, and your comments will be shared with the team as encouragement.
We also appreciate your honest feedback regarding the website and app. Input like this helps us identify areas where we can improve the overall user experience.
Thank you for your recommendation and for choosing Talk Home Mobile.
Best Regards,
Sid
No VOLTE so calls dropping and poor quality
Seems fine on paper but once you start using the network you soon find the lack of VOLTE causes serious issues. When my phone is at home and sometimes not in the city centre calls are going direct to voice mail, and when I call my wife (who is also on Talk Home) the call quality is poor at best. Cheap for a reason I suppose.
16 December 2025
Unprompted review
Reply from Talk Home Mobile
Hi Keith,
Thank you for sharing your experience. We regret to hear about the issues you have encountered, as reliable calling is clearly important.
At present, Talk Home Mobile does not support VoLTE, which means calls are carried over the standard voice network. In some locations particularly indoors or in areas where certain frequencies are relied upon more heavily this can result in calls being diverted to voicemail or reduced call quality. Coverage and call performance also vary depending on the handset, local signal conditions, and the frequencies available in that area.
We understand how frustrating this can be and appreciate your feedback, as it helps set realistic expectations and informs future service improvements. If you would like us to review coverage at your specific locations or check your device settings, our support team would be happy to assist.
Thank you again for taking the time to leave a review.
Best Regards,
Sid
Absolutely shocking service.
Absolutely shocking service.
TalkHome Mobile is a complete joke. They refuse to refund unused top-ups, hiding behind a “non-refundable” policy even when the credit hasn’t been used at all. That’s not customer service, it’s just greed.
Every reputable mobile provider refunds unused credit, but TalkHome clearly doesn’t operate to the same standards. I can only assume this is because they’re a tiny provider with poor policies and zero regard for customers.
Avoid at all costs. Plenty of better providers out there.
13 December 2025
Unprompted review
Reply from Talk Home Mobile
Hi Haych,
Thank you for taking the time to share your feedback. We regret to hear that you are dissatisfied with your experience.
We understand why refund expectations can be frustrating. However, we would like to clarify that top-up credit is a pay-as-you-go service and, as clearly stated at the point of purchase and within our terms and conditions, such credit is non-refundable once applied to an account. This policy applies consistently to all customers and is in line with the nature of prepaid telecom services.
Your credit remains available on your account and can be used at any time while the service remains active.
We regret that this policy did not meet your expectations, but we do not withhold refunds arbitrarily, nor do we make exceptions outside the agreed terms under which the service is provided.
If you would like us to review your account or discuss available options, our customer support team would be happy to assist you directly.
Thank you for sharing your views.
Best Regards,
Sid
Reply from Talk Home Mobile
Hi Lucas,
Thank you for taking the time to share your feedback. We are delighted to hear that Sam was able to assist you effectively and make a positive difference. Your kind comments will be shared with him and the wider team, as feedback like this is always greatly appreciated.
Best Regards,
Sid
Reply from Talk Home Mobile
Hi E Heslip,
Thank you for your kind feedback. We are pleased to hear that Sam was most helpful today. Your comments will be shared with him and the team, and we appreciate you taking the time to let us know about your experience.
Best Regards,
Sid
This is the worst mobile network on the…
🤬🤬This is the worst mobile network on the planet.
Thankfully, I chose the same pair as you go plan to test them out. The SIM card didn’t show up for weeks.. I had to call and get another one sent out.
The SIM card arrived, but my data plan was not on that I had it linked to the card that never showed up. I had to throw up again and have that corrected.
I was given my one month, Pay As you go plan and only two weeks into it, the phone plan stopped working. I was blocked from the network apparently my data was used up according to the phone.
I went onto the THM app and the app said I had credit gigabytes unlimited, unlimited tax available for my disposal.
I needed the phone up and running then I needed the date so it was important to my job.
I had to go home from the job to be able to call them and cancel.
What a letdown what a shamble what a shame. They use EE network, but this fit this company. This SIM card is nowhere near the quality of service you get from EE.
Don’t be fooled the price is cheap because their services are not adequate.
Furthermore, I’m glad it was only 7 pounds. I’ve lost. But imagine how much money they’re making if everyone has to pay that much or more and get poor service.
10 December 2025
Unprompted review
Reply from Talk Home Mobile
Thank you for sharing your experience. We are genuinely sorry to hear how frustrated this situation has been and appreciate the opportunity to clarify the circumstances.
We can confirm that two replacement SIM cards were issued to you after the initial delivery delay. Unfortunately, postal delays are outside our direct control, but we acted promptly to ensure replacements were sent as soon as the issue was identified. When the earlier SIM was later received, the plan had to be correctly reassociated with the SIM, which explains the temporary disruption you encountered.
Regarding coverage, while Talk Home Mobile operates on the EE network, coverage and performance can vary by location and device. We utilise all EE frequencies except Band 20. In areas that rely heavily on Band 20 for coverage, customers may experience reduced service quality, which would account for the issues you described. This limitation of network performance is influenced by several external factors beyond our direct control.
We fully understand how disruptive this would have been, particularly when you needed reliable connectivity, and we regret the inconvenience caused. While we note that the financial impact was limited, we recognise that reliable service is important for everyday personal use and we are sorry that we did not meet your expectations on this occasion.
Thank you for your feedback, as it helps us continue to improve our service.
Best Regards,
Sid
Answered my message within seconds with…
Answered my message within seconds with 100% patience and help.
10 December 2025
Unprompted review
Reply from Talk Home Mobile
Hi Alan,
Thank you for taking the time to share your feedback. We are delighted to hear that our team was able to respond to your message promptly and provide the support you needed. Delivering patient, reliable, and timely assistance is something we prioritize, and we’re pleased that this was reflected in your experience.
If you ever need further help, please feel free to reach out we are always here to assist.
Best Regards,
Sid
The worst company ever
If there is less than one I will give it, if you don't provide service in London (my location) why are you selling it? Why you don't give a refund if there is no service and you cannot provide it? The worst company ever, I have a top up credit with them, cannot make or receive a call, I can receive only text messages, chatted with them few times and they could not correct it, they send me a replacement Sim, same problem, asked for a refund, they refuse so I had to switch.
6 December 2025
Unprompted review
Reply from Talk Home Mobile
Hi Salah,
Thank you for taking the time to share your feedback, and we are sorry to hear about your experience.
We have reviewed the details of your case, and the difficulty you encountered with calls was due to the network limitations in your specific location. Talk Home does not operate on Band 20, and in areas that rely heavily on this band, call services may be impacted. However, your services remain fully active and can be used in locations that do not depend predominantly on Band 20.
Regarding your request for a refund, we must clarify that account credit is non-refundable as per the agreed terms and conditions accepted at the time of purchase.
We understand the inconvenience caused and are always available to review coverage concerns or assist with troubleshooting.
Best Regards,
Sid
Bad customer experience
I have asked them to port. I have used porting service with all other provider and it was always very easy process. After two days also, they have not ported. My old number stopped working and i am with this new number where i cant do my banking and all other stuff. No communication at all. I called them in the morning and got standard reply saying that its escalated.
Rubbish customer service.
Its very difficult reach out and get ajy resolution.
Update: see the arrogance in reply. still not accepting that customer is not bothered about what goes behind. No apology, shifting blame on old network. You can see the bad attitude the company had.
Email reply is even worse, contact us if you need update and no name just customer service. Look like AI chat bot.
Update on 08/12/2025
Its finally working.
5 December 2025
Unprompted review
Reply from Talk Home Mobile
Hi Krishna,
Thank you for taking the time to share your feedback, and we genuinely regret the inconvenience you have encountered.
We fully appreciate how vital your number is, particularly for accessing essential services such as banking and authentication. Please rest assured that your port-in request has already been escalated with the service provider, and we are actively awaiting the necessary files from your previous operator in order to complete the transfer.
There is no delay on our side the porting will be finalized as soon as those files are received, and our team continues to pursue this as a priority.
We are grateful for your patience and remain committed to resolving this for you as swiftly as possible.
Best Regards,
Sid
Very good customer service
3 December 2025
Unprompted review
Reply from Talk Home Mobile
Hi Tina,
Thank you for your feedback we’re pleased to hear you had a positive experience with our customer service. We truly appreciate your support and look forward to assisting you again whenever needed.
Best Regards,
Sid
Great service
Great service, responded to my query within the hour very professional. Glad to have ported over great value.
1 December 2025
Unprompted review
Reply from Talk Home Mobile
Hi Grant,
Thank you for your positive feedback. We’re delighted to hear that our team was able to assist you promptly and that you’re happy with the service so far. We’re pleased to have you onboard and look forward to continuing to provide great value and support whenever you need it.
Best Regards,
Sid
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