I was having trouble using the access numbers and inputting my pin. I thought maybe the new pin given in January had stopped working. Alex from customer service was patient and helpful, asked me the i... See more
Company replied
Talk Home Mobile
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Talk Home offer great options if you travel a lot or live/work in multiple locations. I find the app and website can be glitchy, but the web chat function is great. They are really responsive on there... See more
Company replied
I told James what my problem was which was stopping my number being ported out he did this in a timely manner,I can't thank him enough for doing this for me, once again thank you James.
Company replied
SIM card arrived quickly, but I was immediately concerned that a company would print mobile number on exterior of envelope. No worries, as I'll port my existing number, but that failed on the app wi... See more
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Company details
Written by the company
Searching for a reliable network without having to break the bank? Look no further than Talk Home Mobile! On average we save customers over £300 a year with our SIM only deals. Talk Home Mobile operates on EE’s network with data speeds twice* as fast as any other network and the best UK coverage. Add to that the incredible all-round value, no throttling of data, no inflationary price rises and a range of plans that offer you complete control and flexibility, then you have yourself the champion of all mobile networks. About Us: Talk Home Mobile is a mobile virtual network powered by EE and has been running in the UK for over 25 years. Each month Talk Home helps over 18 million users connect with family & friends worldwide with mobile plans packed full of value and flexibility so that you can watch your favourite movies, browse the internet and more without any slow-downs or data limitations. *Independent study annually carried out by Rootmetrics
Contact info
United Kingdom
- talkhome.co.uk
Problem solved
Unable to access my account. Eventually rectified problem with help from Tom at customer service.
27 November 2025
Unprompted review
Reply from Talk Home Mobile
Hi Paul,
Thank you for taking the time to share your feedback. We’re really pleased to hear that the issue accessing your account has now been resolved and that Tom from our customer service team was able to assist you effectively.
If you ever need further help, please don’t hesitate to reach out we’re always here to support you.
Best Regards,
Sid
AVIOD AT ALL COST.
AVIOD AT ALL COST.
A complete failure to port my existing mobile number, resulting in a total loss of incoming call functionality for 18 days. For 18 days, I was completely unreachable on my primary mobile number, causing significant personal and professional inconvenience and missing essential communications. This is a basic breach of the core service I signed up for.
TalkHome failed to provide a timely resolution or adequate communication during this extended outage. I have raised a formal complaint requesting compensation for this critical failure, which exceeds the industry standard for delayed service start/loss of service.
After the crazy delay, TalkHome tried to offer 17 GB of data as compensation (and only valid of 30 days), it is unacceptable considering 18 days of no service.
I strongly advise caution. If you rely on your phone number for essential communication, TalkHome’s handling of this process shows a severe lack of quality control and customer service effectiveness. 18 days without a basic function is simply unacceptable.
4 November 2025
Unprompted review
Reply from Talk Home Mobile
Hi Nova,
Thank you for sharing your feedback, and we are sorry for the inconvenience caused. We would like to clarify that the number porting process is fully automated and follows the regulated UK porting framework. A port can only complete once the previous operator provides the required files, and delays occur when this information is not supplied on time. This part of the process is outside our reasonable control.
All details regarding the porting procedure and the applicable compensation guidelines for delayed ports are available on our website and was dealt accordingly in line with these guidelines.
We remain available to help with any further assistance you may need.
Best Regards,
Sid
Some website issues but very good value overall
The monthly rolling and 12 month SIM only plans are really good value for money. The website is pretty basic, and there was an issue with cancelling the auto-renew function on one of the plans I had wanted to discontinue. It was not possible to do this on the website directly, but after contacting customer services they were very helpful in resolving the complaint. This reassured me about continuing to use the service.
24 November 2025
Unprompted review
Reply from Talk Home Mobile
Hi Chris,
Thank you for your feedback. We’re glad to hear you’re enjoying the value of our SIM-only plans, and we appreciate you highlighting your experience with our customer support team.
We’re continually working to improve the website, including the auto-renewal experience, and your comments help us identify where further enhancements are needed.
Best Regards,
Sid
Poor Experience
Unfortunately my experience wasn’t good with TalkHome. Placed an order online for a sim only deal on the 17/11/2025 and still not received a sim. Emailed customer service who said they had sent the sim out however they had the wrong address. Explained I just wanted to cancel which they advised they would do at their end. Dissapointed to say the least so will now look for a deal with another provider.
24 November 2025
Unprompted review
Reply from Talk Home Mobile
Hi Raja,
We’re sorry to hear about your experience.
Our records show that the SIM card was dispatched to the address entered during checkout. If the address details were incorrect, we always offer a free replacement SIM and resend it to the correct address.
As requested, your order has now been cancelled from our end. If you decide to try us again in the future, we’ll be happy to help ensure everything is set up smoothly.
Best Regards,
Sid
Great Price/Great Network
Fantastic value for money. Runs off the EE Network which is in my opinion the best one to be on. Saved myself lots of money in the process. Great Price, Great Network.
22 November 2025
Unprompted review
Reply from Talk Home Mobile
Hi Andy,
Thank you for your review! We’re delighted to hear you’re enjoying the coverage and value our service provides.
Best Regards,
Sid
Beware
I have recently joined both my 2 phones to TalkHomd, just come to Spain for a few days and the phones done work .. after along battle to find a number to call Talk Home have offered no support at all so after 20 days with them I'm off to a proper company ! Total joke of a company
22 November 2025
Unprompted review
Reply from Talk Home Mobile
Hi Ahchoo,
Thank you for your feedback, and we’re sorry to hear about your experience while travelling.
We have checked and can confirm that roaming services are fully activated on your number from our side. Please note that roaming connectivity depends on the local network providers in the country you’re visiting.
If you experience issues, you can often resolve them by manually selecting a network, restarting your phone, or enabling data roaming and testing at multiple locations. Our support team is always available to guide you through these steps. You can connect with us on the Live Chat or Helpline support.
We understand how important reliable service is when abroad and appreciate you giving us the chance to assist.
Best Regards,
Sid
Replacement SIM
Fast response using live chat, issue solved in 10 mins..
21 November 2025
Unprompted review
Reply from Talk Home Mobile
Hi Phil,
Thank you for your feedback! We’re glad our Live Chat team could resolve your issue quickly and efficiently.
Best Regards,
Sid
Tom helped me to solve my query
Tom helped me to solve my query. My mobile data works fine now. Thank you Tom.
21 November 2025
Unprompted review
Reply from Talk Home Mobile
Hi Swinder,
Thank you for your feedback! We’re delighted to hear that Tom was able to resolve your query and get your mobile data working again. If you ever need any further assistance, we’re here to help.
Best Regards,
Sid
Useless.
My husband decided to go with Talkhome mobile after he saw a special offer online. He signed up and they took his first payment. After waiting five days, he unfortunately found they had sent his SIM card to the wrong address. They then said they would send a replacement sim to him. After waiting another five days this so called second sim has also failed to arrive. If this company can’t even manage to send out a paid for sim, I dread to think what the rest of their services would be like. He’s now got to go through the whole ugly process of trying to get his money back.
Update - Second replacement SIM card never did arrive, just like the first over a week and a half later, but managed to a get refund through PayPals protected refund service. I definitely would not recommend this company.
18 November 2025
Unprompted review
Reply from Talk Home Mobile
Hi Kim,
Thank you for your feedback. The SIM card is dispatched to the address provided at the time of order. If a replacement SIM has been sent to the updated address, it may take a few working days to arrive as per the agreed delivery terms. We recommend allowing some time for delivery and contacting our support team if it does not arrive within the expected timeframe.
Best Regards,
Sid
Made a mistake in buying the wrong top…
Made a mistake in buying the wrong top up for my sim. Got on to chat live on their website and had a lovely guy Tom who helped me sort my sim out by refunding my purchase and adding the correct top up for me.
Thank you Tim.
17 November 2025
Unprompted review
Reply from Talk Home Mobile
Hi,
Thank you for sharing your experience. We’re glad Tom could assist you promptly and get your SIM topped up correctly. Your feedback is much appreciated!
Best Regards,
Sid
The CS officer resolved my problem with speed and accuracy
The CS officer resolved my problem promptly
16 November 2025
Unprompted review
Reply from Talk Home Mobile
Hi Azmodan,
Thank you for your feedback! We’re delighted to hear our team resolved your issue quickly and accurately.
Best Regards,
Sid
auto top un never worked
Had a sim only contract with auto top up for 5 months. Auto top up never worked, always ran out of credit. Customer service was never able to resolve. Now moving to a different network
REPLY TO TALK HOME: this is simply not true; your customer service confirmed there was an issue that had to be investigated.
15 November 2025
Unprompted review
Reply from Talk Home Mobile
Hi Marco,
Thank you for your feedback. We’ve checked your account and confirm that the auto top-up feature is working correctly, credit has been added each time your balance reached the threshold.
If you experienced any issues using your services, we’d be happy to review this further. Please contact our support team so we can assist you directly.
Best Regards,
Sid
I was looking for a monthly sim
I was looking for a monthly sim. If the signal was better than my present sim I would continue with them. However it was no better, so I thought that was the end of it, but they kept taking out £5.00. I don't use the card and have not used it apart from the initial test. So I have paid out £15.00 for nothing. Upon contacting customer services they say I am on a 12 month plan. I never wanted that. Now they say if I want to cancel I have to pay £22.50. So a total of £37.50 for nothing. A decent company would realise a genuine mistake had happened and cancel with no further payment. They can see the card is no being used. Beware.
14 November 2025
Unprompted review
Reply from Talk Home Mobile
Hi A Wilkie,
Thank you for your review. We’ve checked your account and can confirm that the “Starter Max 12” plan you selected is a 12-month contract, with the terms including renewals and early termination charges clearly shown at checkout and accepted at purchase.
As this is a fixed-term contract, we’re unable to waive or amend the agreed terms, and any cancellation before the minimum period does require an early termination fee. We understand this may not be the outcome you were expecting, but we must apply the same contractual framework consistently for all customers.
Best Regards,
Sid
Unlike Three their SIM card worked…
Unlike Three their SIM card worked first time and is you don't care about data much they are honestly a solid option, support are also really nice and fast
13 November 2025
Unprompted review
Reply from Talk Home Mobile
Hi Fox Hooper,
We’re really pleased to hear that your SIM worked straight away and that you’ve had a smooth, reliable experience with us. It’s great to know we’re meeting your needs especially when it comes to quick and friendly support.
If you ever need assistance or have any questions, our team is always here to help.
Best Regards,
Sid
Reply from Talk Home Mobile
Hi Owen,
Thank you for your feedback!
We’re delighted to hear that you found our service prompt and efficient. Your satisfaction means a lot to us, and we’re glad we could assist you quickly.
Best Regards,
Sid
Tom from customer support was polite…
Tom from customer support was polite and knowledgeable. He sorted my problem out first time
11 November 2025
Unprompted review
Reply from Talk Home Mobile
Hi James,
We really appreciate your feedback. It’s great to know that Tom provided excellent support and resolved your issue on the first attempt. Thank you for choosing Talk Home!
Best Regards,
Sid
Transferred 4 Sims from O2 after their…
Transferred 4 Sims from O2 after their diabolical treatment of us (66% increase 25/26).
Found Talk home mobile deals on Facebook link. Seemed too good to be true!!! (use EE too!!!)
4 Sims delivered as said, ported over our numbers within 24 hours, all good, signal is fantastic and 5g is super fast, I speedtested more than 150mbps!!
App chat is very quick, helpful and concise.
Very very happy so far. Goodbye O2 (and Virgin also!!!!!)
Hello Talk home 👍
9 November 2025
Unprompted review
Reply from Talk Home Mobile
Hi Neville,
Thank you so much for sharing your experience! We’re delighted to hear that the switch from O2 went smoothly and that you’re enjoying the fast 5G speeds and strong signal with Talk Home. It’s great to know our team and chat support were able to assist quickly and clearly. Welcome aboard we’re thrilled to have you with us!
Best Regards,
Sid
Joe was such an amazing Customer…
Joe was such an amazing Customer Support agent! So so helpful and I’m so glad he resolved my issue asap!
7 November 2025
Unprompted review
Reply from Talk Home Mobile
Hi Fayeza,
Thank you for your wonderful feedback! We’re so pleased to hear that Joe was able to assist you promptly and resolve your issue. We’ll be sure to share your kind words with him we’re glad to have you as part of the Talk Home family!
Best Regards,
Sid
No Criticism!
Customer service is always really good with this network. Can’t fault them.
7 November 2025
Unprompted review
Reply from Talk Home Mobile
Hi Imgr,
Thank you for your kind words! We’re delighted to know you’ve had consistently positive experiences with our customer service. Your appreciation truly means a lot to the team.
Best Regards,
Sid
joe very help to me to today help sort…
joe very help to me to today help sort problem
6 November 2025
Unprompted review
Reply from Talk Home Mobile
Hi Scott,
Thank you for your kind feedback. We’re pleased to hear that Joe was helpful in resolving your issue today. Your satisfaction means a lot to us, and we’re glad we could assist you promptly.
Best Regards,
Sid
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