I was having trouble using the access numbers and inputting my pin. I thought maybe the new pin given in January had stopped working. Alex from customer service was patient and helpful, asked me the i... See more
Company replied
Talk Home Mobile
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Talk Home offer great options if you travel a lot or live/work in multiple locations. I find the app and website can be glitchy, but the web chat function is great. They are really responsive on there... See more
Company replied
I told James what my problem was which was stopping my number being ported out he did this in a timely manner,I can't thank him enough for doing this for me, once again thank you James.
Company replied
SIM card arrived quickly, but I was immediately concerned that a company would print mobile number on exterior of envelope. No worries, as I'll port my existing number, but that failed on the app wi... See more
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Company details
Written by the company
Searching for a reliable network without having to break the bank? Look no further than Talk Home Mobile! On average we save customers over £300 a year with our SIM only deals. Talk Home Mobile operates on EE’s network with data speeds twice* as fast as any other network and the best UK coverage. Add to that the incredible all-round value, no throttling of data, no inflationary price rises and a range of plans that offer you complete control and flexibility, then you have yourself the champion of all mobile networks. About Us: Talk Home Mobile is a mobile virtual network powered by EE and has been running in the UK for over 25 years. Each month Talk Home helps over 18 million users connect with family & friends worldwide with mobile plans packed full of value and flexibility so that you can watch your favourite movies, browse the internet and more without any slow-downs or data limitations. *Independent study annually carried out by Rootmetrics
Contact info
United Kingdom
- talkhome.co.uk
Tom was very helpful in guiding me…
Tom was very helpful in guiding me through my options
4 November 2025
Unprompted review
Reply from Talk Home Mobile
Hi Robert,
Thank you for your feedback! We’re delighted to hear that Tom was able to assist you and guide you through your options. Your appreciation means a lot, and we’ll be sure to share your kind words with him.
Best Regards,
Sid
Con merchants
In reply to Sid answer to my review:
Phone number 7396928006
This number was on a monthly auto renewal, no contract.
The payment method was deleted and the account too, yet I was charged again( illegally). I spoke on the chat help line and I was told by Joe to do exactly what I did it before.
Account was deleted alright as I couldn't log in.Joe sent a code to use. I logged in and my payment method and account were still there although shouldn't have been anymore. I now re deleted again and open a dispute via my bank.
Crooked phone merchant and useless on top of that.
Utterly disgusting.
4 November 2025
Unprompted review
Reply from Talk Home Mobile
Hi Barojos,
To clarify, we did not state that your number was on a contract plan your plan was indeed a monthly rolling bundle with auto-renewal enabled. The renewal charge occurred because the auto-renewal feature was active on your account at the time of renewal.
Please note that while a plan is active, the linked payment method cannot be deleted, as it’s required for renewal. Once auto-renewal is disabled and the plan expires, the payment details can then be removed.
You contacted us and your renewal was disabled from support side.
Best Regards,
Sid
Tom was very helpful with change over…
Tom was very helpful with change over of number
3 November 2025
Unprompted review
Reply from Talk Home Mobile
Hi Frances,
Thank you for your feedback! We’re glad to hear that Tom was able to assist you with the number changeover. We’ll make sure your kind words are passed along to him.
Best Regards,
Sid
Sorted by Hamilton
I used the wrong address when ordering my SIM. Thankfully, Hamilton sorted it out almost immediately. Great backup service from Talk Home and Hamilton in particular.
30 October 2025
Unprompted review
Reply from Talk Home Mobile
Hi Peter,
Thank you for your kind words! We’re glad to hear Hamilton was able to resolve the address issue so quickly and that you’re happy with the support you received.
We truly appreciate your feedback and look forward to continuing to provide you with great service.
Best Regards,
Sid
Really prompt
Really prompt, concise and helpful service. Thanks Joe!
29 October 2025
Unprompted review
Reply from Talk Home Mobile
Hi Pete,
Thank you for your kind feedback! We’re glad to hear that Joe was able to assist you promptly and effectively. I’ll be sure to share your appreciation with him.
Best Regards,
Sid
👉🏻👉🏻👉🏻👉🏻Avoid 👈🏻👈🏻👈🏻👈🏻
Switching from another network and waited ages in the end they screwed it up and my number been lost, bad customer service avoid really bad company run by brain dead morons
23 October 2025
Unprompted review
Reply from Talk Home Mobile
Hi Karl,
We’re sorry to hear about your recent experience and understand how frustrating this must have been. After reviewing your case, the delay in transferring your number was caused by missing RSP (Routing Service Provider) files from your previous network operator. These files are required to successfully complete the number porting process between networks.
Please be assured that our team is actively working with the relevant service provider to obtain the necessary files and finalise your port-in as soon as possible.
We truly appreciate your patience and apologise for the inconvenience caused. If you’d like us to check for any further updates, please contact us directly.
Best Regards,
Sid
Thieves
Had £25 in my account and they would not refund, It is not there policy to give you your money back or transfer it .
Added 24/10
The legal position in the UK, based on Ofcom General Conditions of Entitlement and the European Electronic Communications Code (EECC) (effective April 2023), mandates that:
"Transferring providers shall refund, upon request, any remaining credit to the consumers using pre-paid services".
To your response -
Multiple sections on Talk Home's plan pages state the following under the "Cancellation & Refund" or "Requesting a PAC/STAC Code" sections:
"Requesting a PAC/STAC Code. Talk Home is compliant with the following Ofcom regulation: If you request a PAC code, we will provide you with one valid for 30 days. We will also communicate important information – such as your credit balance if you're a pay-as-you-go customer."
This statement, while not explicitly detailing the refund process in the snippet as you claim, is significant because it acknowledges compliance with the relevant Ofcom regulation (General Condition C7) which, in turn, incorporates the European Electronic Communications Code (EECC).
I strongly urge you to review and immediately update your Terms and Conditions and internal training materials. My experience highlights a significant failing in customer communication and documentation:
Your customer service staff repeatedly provided verbal and written advice that directly contradicted the legal requirement for a refund, which you have doubled down on today Sid.
This has now been escalated to the compliance Department and if the Compliance Department refuses my refund or fails to provide a satisfactory resolution within the required timeframe, I will immediately escalate this matter to the relevant Alternative Dispute Resolution (ADR) scheme (either the Communications Ombudsman or CISAS).
I will take this further, this systemic failure means that it is highly likely many other customers will have been inaccurately advised, resulting in Talk Home improperly retaining non-refundable credit balances belonging to customers who followed the legal porting process.
Reported to Offom and received an email saying Talk Home have reviewed and will refund
18 October 2025
Unprompted review
Reply from Talk Home Mobile
Hi Chris,
Please note that our terms are clearly available on the Talk Home website and within customer account, and we always recommend customers review the details carefully before accepting them. If the terms does not suit your needs, you are of course free to explore other available options that fulfils the requirement.
We appreciate your feedback as it help us to improve.
Best Regards,
Sid
Can't recommend
Ordered a SIM but webpage error led to incorrect address for delivery. So tried to communicate to get amended, should be easy enough I thought. Then realised their invoice looked incomplete and lacked several important things such as a trading address, contact details and T&C's etc. Very dodgy and required in the UK on a legal document like an invoice. Their support email address bounces error messages repeatedly. I lost confidence at this point. Submitted a ticket to ask for cancellation which went unanswered. So resorted to online chat as last attempt to communicate. This was OK if painfully slow. There's a reason it's cheap and you'll find out when dealing with them. Not recommended, look elsewhere.
19 October 2025
Unprompted review
Reply from Talk Home Mobile
Hi Funky Bus,
We’d like to clarify that your comments are incorrect. Talk Home Mobile is a fully registered UK provider operating under strict regulatory standards.
Our invoices are simplified for customer clarity, but all official company details, Terms & Conditions, and contact information are clearly available through your online account and our website the link is included in every invoice.
Address updates can be handled instantly through our support team. In your case, the cancellation you requested was processed promptly and correctly.
We’ve also verified our email system and found no delivery issues on our side. Any bouncebacks likely originated from your email provider.
We take transparency and customer trust seriously, and all services are provided in full compliance with UK regulations.
Best Regards,
Sid
Another bad experience with Talk Home
PS. the original TH e-mail assuring me their SIM would work in ALL unlocked phones did NOT contain the phrase "network compatible phones". Makes one wonder!
23.10.25. I have been advised not to engage further with Talk Home via Trust Pilot but instead to use regulatory and legal channels. What I can write in this last comment is that TH's e-mail assuring me their SIM would work in ALL unlocked phones failed to acknowledge my previous declaration to them of the type of phone I SPECIFICALLY wanted advice about - i.e. my Blackberry. TH customer services have since undermined their own claim of assurance by comprehensively explaining why it wouldn't. TH will be challenged over why this later info was not considered in their original e-mail of assurance that it would. My intention is still to hold TH to account and an allegation of mis-selling plus incorrect advice will feature. My opinion remains be careful with Talk Home customer support due to my experience.
To repeat, I will not engage further with Talk Home via Trust Pilot.
21.10.25: Sid’s reply that my suggestion below is incorrect is undermined by Sid being incorrect in claiming TH provided accurate information at every stage:
On 17.09.25 I e-mailed Talk Home customer support inquiring whether their SIM would work in my (legacy, unlocked) Blackberry Keyone as I knew its older android 8.1.0 system had limitations which meant I had to be careful. I gave them the phone's full specs. Next day their e-mail assured me their SIM would work in ALL unlocked phones. Accordingly I paid them £13.00 for a plan. But their advice was wrong as I couldn't make calls in the UK with my Blackberry. Subsequent e-mails from TH customer services contradicted their previous 18.09.25 e-mail of assurance and explained comprehensively why so, proving I was given incorrect advice for my Blackberry but it was too late as TH had my money. Expert opinion I have received suggests this should be investigated as mis-selling, an opinion which I am seeking legally.
TH have constantly refused to engage on the false assurance above proven by their undermining of their original 18.09.25 assurance e-mail; Sid has just done it here. The expert opinion I have received also thought Sid’s refusal to do so may be due to Sid’s replies being AI generated. So why did TH issue incorrect advice about their SIM working in all unlocked phones when it couldn’t? This fails their Terms & Conditions and Ofcom guidelines. TH haven’t even described the “deadlock” letter procedure to me. So much for Sid’s claim of “clear communication, transparent policies, and fair service for all customers“. I’ll report back when I get the judgement. But I still think be careful with Talk Home customer support
20.10.25: discovered my account originally had £13.00 in but today only has £5.00. I can't use phone, texts are free! Zero explanation from Talk Home. Another reason for me not to trust them.
Beware of Talk Home. Their customer services not good: they wrote confirming Talk Home SIM would work in my "legacy" phone (I didn't want to buy a newer phone). So I paid them for a monthly plan and top up. SIM arrived and it did NOT work despite repeated attempts. Then TH customer services issued several e-mails saying it wasn't their fault but that of my phone! They steadfastly refuse to accept their initial mistake and also have refused a refund. Betrayed my trust. Having to seek legal redress.
1 October 2025
Unprompted review
Reply from Talk Home Mobile
Hi Acerbic Parks,
Thank you for your feedback. After a thorough review of your case, we can confirm that your Talk Home SIM and plan have been fully active and functioning correctly throughout. Our network and service were verified to be operating as intended, with confirmed usage and successful testing in another handset.
The difficulties you experienced were entirely due to your device, not our network. Regarding the £13 please note that £5 is your SIM credit and £8 was charged for your monthly plan you have opted.
Our customer support team provided accurate information at every stage and acted fully in line with the agreed Terms & Conditions and Ofcom guidelines. The suggestion that Talk Home failed to deliver a service is therefore incorrect.
We recognize that technical compatibility can be frustrating, but it’s important to note that our service functions on compatible devices. Talk Home remains committed to clear communication, transparent policies, and fair service for all customers.
Best Regards,
Sid
Update,
We must firmly clarify that your claim is incorrect. A complete review of your case confirms that Talk Home acted entirely within our Terms & Conditions and provided a fully functional service throughout.
Your SIM and plan were active and successfully tested in another compatible handset, confirming beyond doubt that our network operates exactly as intended. The fault lies solely with your BlackBerry KeyOne an outdated handset that no longer supports the UK’s current 4G and 5G network standards following the national 3G switch-off.
Our statement that Talk Home SIMs work with all unlocked and network-compatible devices remains accurate. Legacy devices outside current standards cannot be guaranteed compatibility, and this was not mis-selling in any form.
Of the £13 you refer to, £8 covered the plan you selected, and £5 remains as account credit. Nothing has been withheld or misused.
Our responses have been factual, transparent, and fully compliant with Ofcom and consumer regulations. While we understand your disappointment, Talk Home delivered its service exactly as agreed and cannot be held responsible for device incompatibility.
Best Regards,
Sid
Can't transfer my number
I have been told today by phoning talkhome customer services.I can not transfer my existing number as the new SIM is discounted.
And if talkhome transfered my number , the discounted SIM would be discontinued.
A nonsense.Never heard of this before. I have now cancelled the contract,and will continue with smarty.
15 October 2025
Unprompted review
Reply from Talk Home Mobile
Hi Brian,
We would like to firmly clarify that the information provided to you was entirely correct. You are free to port your number back to Talk Home if it was previously ported out; however, the discounted plan you referred to is a one-time promotional offer strictly for new users only.
These terms are clearly outlined at the time of purchase and are designed to ensure fairness and transparency for all customers. Once a number has already benefited from a promotional discount, it is no longer eligible for the same offer again this is standard industry practice and fully compliant with our published Terms & Conditions.
It is therefore incorrect and misleading to suggest that this practice is “nonsense” or unfair. The offer terms are publicly available and were accepted at the time of activation. You are, of course, free to port your number at any time, but doing so will mean the discounted plan no longer applies.
Our team acted correctly and within the agreed terms throughout your interaction. While we understand your disappointment, declining a repeated discount is not poor service, but rather compliance with transparent and fair policies that apply to all customers equally.
We appreciate your previous custom and wish you well with your new provider.
Best Regards,
Sid
Unable to make phone calls
Unable to make phone calls with talk home. Coverage is not great.
Data works mostly
14 October 2025
Unprompted review
Reply from Talk Home Mobile
Hi Moulik,
We’ve reviewed your comments and would like to clarify that Talk Home Mobile operates on the EE UK network, which provides one of the most extensive coverage footprints nationwide. However, as with all providers, signal strength can vary depending on location, terrain, and local network conditions.
Please also note that Talk Home Mobile does not support Band 20 (800 MHz), which may impact coverage in certain areas, particularly indoors.
For the best experience, we recommend ensuring the SIM is used in a fully compatible handset and testing in multiple locations.
Our service is functioning as expected, and coverage-related differences are due to external network factors beyond our direct control.
Best Regards,
Sid
Adam came back on line...and helped me…
Adam came back on line...and helped me again with my question about EU Roaming....so feel secure now when I go to France.....
14 October 2025
Unprompted review
Reply from Talk Home Mobile
Hi Lesley,
We’re delighted to hear that Adam was able to assist you again and provide clarity about EU roaming. It’s great to know you now feel confident using your Talk Home service while travelling to France.
Thank you for sharing your positive experience we’ll be sure to pass along your kind words to Adam!
Best Regards,
Sid
This company is a layer I have spoken 2…
This company is a layer I have spoken 2 minutes they wrote 16 minutes
12 October 2025
Unprompted review
Reply from Talk Home Mobile
Hi Laiaj,
We categorically reject this false claim. Talk Home does not and cannot manipulate call durations or billing records. All call times are system-generated and verified directly through our network provider’s data a process that is fully automated, regulated, and beyond manual alteration.
Every second of usage is logged independently to ensure total accuracy and transparency. Allegations of falsified call lengths are entirely baseless and misrepresent how telecom systems operate.
We take such accusations seriously and are more than willing to share verified records to demonstrate the precise call duration. Talk Home operates with integrity, full compliance, and fairness toward every customer.
Best Regards,
Sid
Very quick to answer my question
Very quick to answer my question, and very helpful. Full marks 👌
12 October 2025
Unprompted review
Reply from Talk Home Mobile
Hi Alan Docker,
Thank you so much for your kind words! We’re delighted to hear you had a positive experience with our team. Your feedback means a lot to us.
Best Regards,
Sid
great and super fast customer support…
great and super fast customer support with online chat
12 October 2025
Unprompted review
Reply from Talk Home Mobile
Hi Antoine,
Thank you for your wonderful feedback! We’re glad to know our online chat team was able to assist you quickly and effectively.
Best Regards,
Sid
DONT BE A VICTIM TO THESE SCAMMERS
PLEASE READ ALL REVIEWS BEFORE - reported these fraudsters to ombudsman for stealing my money from account & then denying this. Had to provide undeniable proof in order to receive refund - they tried blaming me, paypal and my bank. Thank you for such a grand gesture of goodwill for - asking the person next to you whether money has been taken from my account - basically doing your job - such a vile company full of cretins - make sure you are not their next target like the reviews below
8 October 2025
Unprompted review
Reply from Talk Home Mobile
Hi Meah,
We have thoroughly reviewed your case and would like to clarify that the payment you referred to was pending from your bank’s side and was automatically refunded as per standard banking procedures. Please allow sufficient time for the amount to reflect in your account.
Although this matter was not caused by an error on our side, we still escalated your case internally as a courtesy to confirm the transaction status with our relevant team.
Regarding your request for an apology from our HR Manager, please note that such matters do not fall under their remit. Customer relations and complaint resolution are handled exclusively by our Customer Support and Complaints teams, who have already regret the inconvenience caused and provided a full explanation and final response.
Best Regards,
Sid
Do not use the robbing bunch
Do not use the robbing bunch, I had a SIM which I could only make and receive calls, so I decided to move and the refused to refund my balance, which is mine , that are a rip off, the service is very poor
9 October 2025
Unprompted review
Reply from Talk Home Mobile
Hi Darren,
We completely reject the claim of being a “robbing bunch.” All charges and balances are handled transparently in accordance with the agreed Terms & Conditions.
There’s no available SIM credit on your mobile account; however, you have account balance in your Talk Home App account.
For any assistance regarding your App account you can write from the Help center option within your App and the relevant team will get back to you.
The service on your SIM is active and functional, and no error was found on our side.
Best Regards,
Sid
Fraudulent charges
Stay away from them, they make unauthorised charges to your card despite de-selecting auto top up. Fraudulent company.
2 October 2025
Unprompted review
Useless coverage
Further to the reply provided, I believe the review is entirely justified. The company had been made aware that i had also tried it in a handset.
I also made them aware that I had cancelled the auto renew. There is money sat in my account (it is in credit) which they feel, due to their terms, they are entitled to keep.
Useless coverage, useless customer service. I have money sat on account as a credit. However they rely on terms that they have yet to send to me to keep this. You get what you pay for. In this case I paid a budget price and got a budget service.
8 October 2025
Unprompted review
Reply from Talk Home Mobile
Hi Sarah,
We have reviewed your case and would like to clarify that posting a negative review after breaching the agreed terms of use is unjustified.
Your SIM was used in a dongle, which is a clear violation of our Acceptable Usage Policy, which allows use only in standard mobile handsets.
Coverage issues you mention are not related to any fault with our service we operate on the EE network, which offers the strongest coverage in the UK.
We maintain full transparency in our terms, which are publicly available and agreed to upon activation. Adhering to these terms ensures uninterrupted service and fair use for all customers.
Best Regards,
Sid
Love the online customer service
Love the online customer service. Each time with 5min my issue is resolved.
5 October 2025
Unprompted review
Reply from Talk Home Mobile
Hi Claire,
Thank you for your feedback.
We’re glad to hear you’ve had such a positive experience with our online customer service team. Resolving issues quickly and efficiently is something we take pride in, and it’s great to know this has been reflected in your experience.
Best Regards,
Sid
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