I’m interested in this way of banking but need to speak to someone wit( some important questions and unable to find a telephone number. I need to know fees and any hidden charges. How wou... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was a bit scared about trusting my finances to Tally Money but I found the cash many to do what it says on the can and the application was simple and quick. I received the Bank card quickly. I only... See more
Company replied
Only 4 stars because it took a while to actually get an account set up with Tally. However, from once it was up and running I have had no further problems. I like the idea of having my money in gold r... See more
Company replied
Having started my precious metals investing in 2019 the only thing missing was a convenient means of converting back to cash and being able to purchase goods. Along came TallyMoney, a current account... See more
Company replied
Company details
Written by the company
Tally is the world’s first non-fiat currency to be issued into personal accounts.
Contact info
North West House, 119 Marylebone Road, NW15PU, London, United Kingdom
- support@tallymoney.com
- tallymoney.com
4.1
Great
665 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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The staff are very helpful and passionate
The staff are very helpful and patient, and are willing to take their time to make sure all your concerns are answered they go out of their way to keep it touch and keep you updated to make sure your don't feel ignored you feel very safe investing your money with them
13 January 2025
Unprompted review
Reply from TallyMoney
Hi Kathy, our team is here to support you every step of the way, so it’s fantastic to hear your feedback! Keeping you informed and making your TallyMoney experience as seamless as gold is what we’re all about.
Here’s to many more secure and sparkling savings milestones together! ✨
-Team Tally
Very good value for money and a very safe bank.
Very good value for money and a very safe bank. I am very pleased with the increase in value of my gold bank account with Tally, has been around a 20% increase in 18 months.
13 January 2025
Unprompted review
Reply from TallyMoney
Andrew, you’ve made our day! 🌟 We’re thrilled that TallyMoney's got your gold gleaming with a fantastic 20% boost in just 18 months. Here’s to even more golden growth ahead – we’re cheering you on every step of the way! 💛
-Team Tally
Great app with many features
13 January 2025
Unprompted review
Reply from TallyMoney
Cheers, Craig! 🎉
Thrilled you’re loving the app. If you ever hit a snag, just give us a shout. Keep shining with TallyMoney!
-Team Tally
Locked out of my account, no help from Tally
Locked out of my account. Submitted new documents as requested. Docs rejected but no info as to why. Docs resubmitted, got a repeat reply asking for the info which I had already submitted. Have sent several more emails requesting help, these are now being ignored and now getting no response from TallyMoney.
Havnt been able to access my account for almost two months now and getting no response.
*********In response to your reply here. I have emailed you on several occasions with all the info you requested. I have also emailed on several other occasions since. But zero response from you. I think I am the one who has been left hanging. And still locked out of my account. What possible reason would I have not to respond when I cannot access my account without your assistance.
23 November 2024
Unprompted review
Reply from TallyMoney
We’ve been waiting to hear back from you since the first email—we’re not ignoring you, promise! It’s hard to help if we’re left hanging, though.
Let’s sort this out and get you back into your account pronto. Drop us a line at support@tallymoney.com or simply reply to the last email we sent you. We’ll roll up our sleeves to get this sorted.
-Team Tally
Do NOT USE
Worst bank by far stay away if u want ur funds still available to this service should be closed no doubt do not use the app waste of time
3 January 2025
Unprompted review
Reply from TallyMoney
Hi Beniamin,
It seems you're having a tough time of it across the financial sector, we're sorry for that.
We trust you can appreciate our priority to maintain strict operational standards for the betterment of all our customers. Our 4.2/5 average rating from over 500 reviews reflects our commitment to excellent service and customer satisfaction, which we are deeply passionate about.
We genuinely wish you the best with your future arrangements.
-Team Tally
Utterly abysmal customer service
Utterly abysmal customer service. So glad I don't have money in that I am having an issue with. They can't even respond to messages and emails resending my ID.
Given this experience I would say avoid like the plague and invest in gold with a reputable dealer.
12 December 2024
Unprompted review
Reply from TallyMoney
Hi Mandy! Our team let us know they’ve been trying to get in touch to help resolve this for you as quickly as possible.
In line with industry standards, if the documents or photos submitted aren’t clear enough or don’t meet the necessary requirements, we may need to request updated ones to securely verify your account. We understand this can feel repetitive, but it’s a crucial step to ensure your account’s safety and maintain the highest level of security.
-Team Tally
Blocked from accessing the account on the device.
Can't have access to my app account for months. First, because the app stopped working and update not working on my phone; then, I finally managed to get the updated version of the app, but it wouldn't recognise my device, so it prevents me from logging in. Emails not being responded to; no phone number to contact them either... how do I get back to seeing my account after over 4 months of waiting? At this point, I can say the experience has been totally negative, and don't recommend it, at least on the technical side of it.
5 December 2024
Unprompted review
Reply from TallyMoney
Hi C.S., We take all support requests seriously and aim to respond to emails within 48 hours – often sooner. After checking our system, we couldn’t find any emails from the email address linked to your Trustpilot review or the name provided.
It’s possible there may have been an issue with the email address used or the message didn’t come through to our inbox. To make sure we can resolve this quickly, could you please email us directly at support@tallymoney.com?
Alternatively, you can always call the number on the back of your TallyMoney Debit Mastercard, and one of our team will give you a call back as soon as possible.
We’d love to get this sorted and help you regain access to your account without further delay. 🙌
-Team Tally
Not good
Not good. I added money and the value immediately decreased. I am aware the market goes up and down but that is not what you advertise. If you advertise something as going up 25% then it needs to do that.
18 November 2024
Unprompted review
Reply from TallyMoney
Hi Dan, thank you for opening a TallyMoney Account. The value of the tally you hold in your TallyMoney account is directly linked to the price of gold, and as such the value (in GBP) does fluctuate, as you've correctly pointed out in your review. We take care to point this out in all of our communications. However, gold has increased in value (on average) by 10% year on year since 2000. There have been even larger increases in the shorter term however we do not advertise a fixed capital uplift and have never advertised a 25% return anywhere.
Given you've referred to an immediate decrease, this may be due to the costs involved with making a deposit into your account. As you are exchanging from one currency (GBP) to another (tally) there is a flat fx rate of 0.99% as well as a 0.5% gold handling fee. These costs would have been accepted by you when you signed up for your account. The gold market is traditionally opaque on charges, with many hidden fees and costs which change according to the quantity and timing of gold purchase/sale etc. We have revolutionised that by having a clear, simple and low fee structure.
The good news is that you buy gold with TallyMoney at the global wholesale price of physical gold for ALL of your deposits, getting the best rate with no minimum amount or minimum quantities and the only place in the world where you hold and spend your gold at the live market spot price (AND with unlimited free payments and free ATM withdrawals too!).
We hope you continue with your TallyMoney account as we really believe that this is the best way to protect the long term value of your money. But if you decide it's not for you then please be aware that we voluntarily offer a 14-day cancellation period, so just get in touch with our support team if you need any assistance.
-Team Tally
Having met some of the senior…
Having met some of the senior management in person incl the CEO I was convinced of the work they're doing as it also aligned with my values. I never thought such a firm existed but was pleasantly surprised when I found out. I had to be on the waiting list prior to opening an account but it was understandable. I'm quite pleased with the account so far and their client relations are very good!
Phil E
10 April 2024
Unprompted review
Reply from TallyMoney
Hey Phil! 🌟 Chuffed to hear you’re loving TallyMoney! We’re all about waking people up to the fact that regular savings accounts (yep, even ISAs) are sneaky culprits in the value-losing game. Think of pounds like a pizza that keeps getting sliced thinner and thinner, thanks to all that quantitative easing.
But we’re not about to sit back and let it happen! 🙅♀️ So glad you’re part of the Tally fam, and don’t forget to rope in your friends and family – let’s help them protect their slice too! 🍕💛
-Team Tally
Been getting to understand this gold…
Been getting to understand this gold way of thinking. I have had good customer service and would like to ask if the same format could be replicated for a silver tally account?
26 September 2024
Unprompted review
Reply from TallyMoney
Hi Mark,
Thanks for sharing your thoughts! We’re really glad to hear that you’re getting comfortable with tally, and it’s great to know our customer service team has been helpful along the way. 😊
In terms of expanding to other metals like silver, we’re currently focused on gold because of its long-standing stability. Silver, while valuable, tends to be more volatile, with sharper price swings compared to gold. By sticking with gold, we can offer a more reliable way to protect and grow your savings over time.
That said, we always appreciate hearing new ideas, and I’ll pass this suggestion along to the team!
-Team Tally
Good returns so far but recent fee…
Good returns so far but recent fee changes punish those with a small investment unfortunately.
24 September 2024
Unprompted review
Reply from TallyMoney
Thanks for your feedback, Ciaran! 🌟 We’re happy to hear your returns have been good so far!
Just to clarify, the recent fee change is actually a decrease—it’s dropped from 0.9% p.a. to 0.5% p.a. (with a minimum of £3 a month). The more savings you have, the more you benefit! 💛
On top of that, we’ve also introduced **spot pricing**, meaning what you see in the app is exactly what you get—no hidden fees or surprises. In fact, we’re the only ones in the world doing this! 🌍 If you have any questions or want to discuss this further, don’t hesitate to reach out—we’re always here to help! 😊
- Team Tally
Simple to open an account
Simple to open an account. Easy to access. Trouble free spending with Mastercard.
Just waiting to hear of 'joint accounts' i.e. a 2nd user of Mastercard.
23 September 2024
Unprompted review
Reply from TallyMoney
Thank you for your feedback! We’re working on bringing joint accounts to you soon. Stay tuned 💛 If you need anything else, we’re here for you!
- Team Tally
Tallymoney is a great concept
Tallymoney is a great concept, ideal for these days of currency debasement and more convenient than owning and storing physical gold yourself.
20 January 2024
Unprompted review
Reply from TallyMoney
Thanks for the awesome review, Ian! It’s all about having the stability of gold without the hassle of storage, and being able to access it anytime makes it so much more convenient.
Why lug around bars when Tally makes it so easy? 😉 If you ever need anything, we’re always here to help keep you golden! ✨
- Team Tally
Exceptional Service Experience with Tally Money
Subject: Exceptional Service Experience with TallyMoney
I have had an excellent experience with TallyMoney. After facing major issues with my current bank, including having my account frozen, I decided to invest more in Tally Money—and I couldn’t be happier. Knowing that my money is backed by tangible gold, (gold is reaching an all time high at the moment) rather than traditional currency backed by fresh air, this gives me great peace of mind. If anything unforeseen happens, I am reassured in the terms and conditions that I can receive my full investment back (minus administration fees), which makes it a no-brainer for me especially under these economic uncertainties.
The Tally Money team has been incredibly helpful and supportive from the moment I set up my account. Whenever I’ve encountered any issues, they’ve addressed them immediately, and efficiently. The personal attention and care they provide is refreshing, especially compared to other banking services where you feel like just another number. Tally Money’s personal service truly stands out in today’s economic climate, and I highly recommend them!
You can use your Tally card just like a bank debit card, you pay your fees upfront and an activation fee, and you can use your card anywhere in the world and won’t be charged again.
4 August 2024
Unprompted review
Reply from TallyMoney
Hi Karen, thank you so much for sharing your story! 🌟 We’re absolutely thrilled that TallyMoney has given you the peace of mind you were looking for after the issues with your previous bank. Knowing your money isn’t just “backed” but actually is real gold—that’s a whole different level of security, right? 💛 No fiat fluff, just tangible, solid gold you can count on, especially with the way gold prices are rising!
It means the world to us that you’ve felt the personal touch from our team. We’re all about making sure you feel supported and not just another customer on a list. If you’ve ever had a question or hit a snag, we’re so glad to hear we’ve been able to sort it out quickly for you.
If you ever need anything, don’t hesitate to give us a shout. We’re always here to keep you and your savings golden! ✨
- Team Tally
Best account ever
Best account ever, small fees to run account (but a decent bank account like Monzo is £5 per month) Best thing is it’s not associated to fiat currency (and we all know the demise that is coming on that one)
So open an account asap and invest in Gold and your account will go up/down but overall up
I use this instead of 7% at RBS this is how much I belive in my Tally Gold account.
21 September 2024
Unprompted review
Reply from TallyMoney
Fees for a traditional account? No thanks! You’re holding gold, and in these times, that’s the real smart move. Keep doing what you’re doing! 🚀
- Team Tally
Easy, straightforward and reassuring
I find the Tally Money app very user-friendly and not overly complicated. Customer services have always been helpful and overall I just like the entire concept of Tally Money. Knowing my money is backed by gold is reassuring in these turbulent times.
20 September 2024
Unprompted review
Reply from TallyMoney
Thanks, Karl! Simplicity and security are what we’re all about, especially in these turbulent times. So glad Tally gives you both! 💛 Why not share the love and refer a friend to earn some extra tally while you’re at it? 🌟
- Team Tally
Really happy with my Tally account
I feel that my money is safe. I’ve had an account for well over a year and use it like a regular bank account. Would definitely recommend
20 September 2024
Unprompted review
Reply from TallyMoney
We love hearing this, Suzie! 💛 Don’t forget, with our Refer-a-Friend option, you and a friend can both get extra tally!
- Team Tally
Loving Tally app and debit card
Loving Tally app and debit card - timed it well with the rise in gold prices a really convenient way to invest in gold in the long terms while seeing the benefits in an accessible currency I can spend at the petrol station
20 September 2024
Unprompted review
Reply from TallyMoney
Thanks so much for sharing, David! 💛 It’s great to see you enjoying the best of both worlds—saving in gold for the long term while being able to spend it easily.
- Team Tally
Brilliant a bank you feel is actually…
Brilliant a bank you feel is actually there for your benefit, always keen to keep you up to date with developments
20 September 2024
Unprompted review
Reply from TallyMoney
Thanks for the amazing feedback, Mark! 🌟 We’re all about putting your security first and keeping you well-informed. We’re so glad it’s working for you! 💛
- Team Tally
Great updates provided
Keeps me in formed of changes in clear emails
20 September 2024
Unprompted review
Reply from TallyMoney
Thanks for the shout-out, Deborah! We’re all about clarity and transparency, and it’s great to know our emails are delivering that for you. 💛
- Team Tally
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