Tap And Go Ltd Reviews 

488
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being attentive, helpful, and knowledgeable, often going above and beyond to ensure smooth processes. Many highlight the outstanding customer service, noting quick responses and clear communication that makes interactions pleasant and straightforward. People appreciate the ease and efficiency of the service, with many reporting significant savings on their business costs and fees. However, some customers also noted concerns regarding pricing transparency and contract terms. A few reviewers reported issues with unexpected hidden charges and changes to contract durations or rates that were not clearly communicated initially, leading to dissatisfaction concerning the clarity of overall costs.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, attentiveness,... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the helpfulness and... See more

Service

Reviewers mention positive feedback about service, consistently describing it as reliable, fast, and... See more

Price

Clients share positive opinions on price, with many reviewers reporting significant savings on card... See more

User experience

People report positive experiences with user experience, often describing the process as easy, reliable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everyone at Tap and Go are very attentive, They go above and beyond to ensure everything goes smoothly. We use the payment link option for our customers to pay with their credit card. It's an easy p... See more

Company replied

Rated 5 out of 5 stars

My experience with Tap And Go from the start has been very positive. The whole process ran extremely smoothly and any questions I had were answered quickly, whether by e-mail or over the phone. Bobby... See more

Company replied

Rated 5 out of 5 stars

Josh was incredibly helpful and knowledgeable throughout the whole process. He took the time to explain everything clearly and made setting up our merchant services smooth and hassle free. Great commu... See more

Company replied

Rated 5 out of 5 stars

We are a small local business and use tap and go. The main reason we picked them was because they are a local business and have a direct number so when you need them you don’t get passed around you ac... See more

Company replied


Company details

  1. Business broker

Written by the company

We specialise is card payments and business cash advance, however we are not set up like your everyday corporate organisation or call centre. We are customer orientated, honest, a face front business to help your business grow, save and succeed.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

488 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.7

All reviews

(488)

83 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top drawer communication

These guys have been brilliant from the start, quick responses through WhatsApp, great deals, and desperate to help. Big shout out to Ellie and Luca for looking after me!

10 April 2026
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Devlin,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Excellent provider

I moved from another provider recently after Nathaniel showed me how much Tap & Go could save me. His knowledge and expertise was brilliant. The service as a whole has been impeccable and I would recommend anyone to use Tap & Go.

17 April 2026
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Christina,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Great Service

Moved from another company and it was seamless due to the assistance of Ellie, who replied to queries almost immediately

14 April 2026
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Malcolm,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Tap and Go Ltd go above and beyond

Excellent communication from Ellie with helpful solutions and even a discount offered due to our extra business location. We have had great service from Tap and Go Ltd!

7 April 2026
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Donald,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need

Rated 5 out of 5 stars

Fantastic all the way through the…

Fantastic all the way through the process very quick and easy and Ellie was very good with her communication

15 April 2026
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Stephen,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need

Rated 1 out of 5 stars

What a big joke .

What a big joke .
Was told you have a credit limit then they take it away.then don't accept counting up bank statements. As there not compatable with them.
An absolute joke of a company

8 April 2026
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Hi Shaun,

I think you have the wrong company! we don't count bank statements or provide credit limits. Hope you get sorted!

thanks
Tap & Go Ltd

Rated 5 out of 5 stars

Really happy with my service easy to…

Really happy with my service easy to under and set up was really easy too

13 March 2026
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Charlene,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need

Rated 5 out of 5 stars

Friendly customer service and no isuues…

Friendly customer service and no isuues with anything.
All good.

25 March 2026
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review James,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Recommended for small businesses

Anne was extremely helpful in securing the best deal for my small business. Highly recommend Tap & Go for their customer service.

11 March 2026
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Brilliant customer service

The customer service provided from tap and go was fantastic, they couldn’t have been more helpful with the issues we were having and they would keep us constantly updated with any news they had. They were so patient and helpful with everything we needed dealt with and would reply to emails swiftly.

27 February 2026
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

I had a fantastic experience with Tap…

I had a fantastic experience with Tap and Go. From start to finish, the process was seamless, but there are three things that really stood out:
• Lightning-Fast Delivery: I was honestly shocked at how quickly my order arrived. It’s rare to find a company that actually beats their estimated delivery times these days.
• Expert Support: A massive shoutout to Charlie and Ellie. Both were super friendly and genuinely a pleasure to deal with. It’s clear they actually know their stuff—they weren't just reading from a script, but provided knowledgeable advice that made my decision much easier.
• Top-Tier Service: The overall customer service felt personal and efficient. They actually seem to care about their customers, which is a breath of fresh air.
I’d highly recommend Tap and Go to anyone looking for quality products backed by a team that actually goes the extra mile.

5 March 2026
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Rhianna,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 4 out of 5 stars

Simple straight forward invoicing

Simple straight forward invoicing. Gave 4 stars because I was already paying another company £15 including vat but these charge £15 PLUS vat, after they said they would not be beaten on price.

6 March 2026
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Philip,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Ellie was superb is sorting out my…

Ellie was superb is sorting out my recent enquiry. 10/10 customer service skills!

5 March 2026
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Dave,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

I had a great experience with Tap and…

I had a great experience with Tap and Go Ltd, especially Ellie, who made the whole process of getting my payment terminal incredibly easy. From start to finish, the service was clear, straightforward, and hassle-free. Ellie was professional, friendly, and quick to answer all my questions, making sure everything was set up smoothly.

Highly recommend Tap and Go Ltd if you’re looking for a simple and efficient way to get your payment terminal sorted. Excellent customer service!

5 March 2026
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

I can’t recommend Ellie enough tap and…

I can’t recommend Ellie enough tap and go the best company to work with I had an issue with my terminal and Ellie sorted it straight away the best service ever I am glad I picked tap and go to work with keep up the good work

5 March 2026
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Jackie,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Ellie made everything easy and any…

Ellie made everything easy and any problems she was on it right away.
Anything i needed to learn she was spot on .
Thank you Ellie .
Great customer service from you and happy vibes x

2 March 2026
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Sheila, Thank you for choosing us and best of luck with the business! We are here to help with anything else you need.

Rated 5 out of 5 stars

Excellent and professional service

24 February 2026
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Ricky,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

very polite and pleasant

18 February 2026
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Carolyn,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Swift and efficient…

Swift and efficient move over done by Marc at Tap and Go. Very easy and smooth. Would highly recommend

8 January 2026
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review David,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

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