Used tapGP has l couldn't get into my GP and l have been very pleased with the service received. Very professional and take time to answer any questions you may have. Even took the time to call me b... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
tapGP is an excellent and reliable app! It’s very user-friendly, making it easy to book an appointment in minutes. The consultations are fast, professional, and straight to the point. The doctors are... See more
Easy to connect and thoroughly assessed for my problem by a courteous and pleasant GP who identified the key issues immediately. I was unable to attend any health facility due to just having left hosp... See more
Seeing a GP in the UK is different from Australia where you can choose to see any GP you like, and the cost is very reasonable (even free via Bulk Billing for may residents). In the UK you are alloc... See more
Company details
- #5 of 12 best companies in General Practitioner
- #9 of 28 best companies in Doctor
Written by the company
tapGP provides same-day online GP appointments from anywhere 7 days a week. All of our NHS-trained doctors are UK-based and are registered with the GMC. Our service is regulated by the CQC. Receive prescriptions, referrals and sick notes instantly.
Contact info
6th Floor, Amp House, Dingwall Road, CR0 2LX, London, United Kingdom
- 0333 733 4040
- info@tapgp.co.uk
- tapgp.co.uk
4.8
Excellent
360 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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The service appears to have a waiting…
The service appears to have a waiting list comparable to my regular GP practice. I tried to book an appointment for tomorrow but all full, same reply if I tried for an appointment any day this week! I was offered one today but inconvenient time for me. I’m deleting the app.
30 January 2024
Unprompted review
Reply from tapGP
We're sorry to hear about your experience with booking difficulties. We strive to offer flexible and timely appointments and apologise for any inconvenience caused.
Upon reviewing our schedule, we've found multiple appointments available tomorrow between 2pm and 3:30pm. We are committed to providing 24-hour appointment availability. If you're experiencing issues viewing our appointment schedule, please contact info@tapgp.co.uk.
Your feedback is crucial for our improvement. If there's anything else we can assist with, please don't hesitate to reach out to us.
Appointment on time very thorough…
Appointment on time very thorough assessment and advice.
23 January 2024
Reply from tapGP
Thank you for your feedback, Hannah! We're pleased to hear that your appointment was thorough and on time. If you ever require our services again, don't hesitate to reach out.
AVOID AT ALL COSTS PAID 39 POUND FOR A…
AVOID AT ALL COSTS PAID 39 POUND FOR A CALL THEY NEVER CALLED ME EMAILED TO STATE THIS AND JUST GOT FOBBED OFF SAYING THEY DID NO PROOF FROM THEM NOW BEING IGNORED ASK FOR A RESCHEDULE OR REFUND BLANKED
14 January 2024
Unprompted review
Reply from tapGP
Thank you for taking the time to share your feedback. We are truly sorry to hear about your recent experience with our service and the inconvenience it has caused you. Please accept our sincerest apologies.
At tapGP, we strive to deliver the highest standard of service to all our clients, and it's clear that in this instance, we fell short. We understand how frustrating it can be when expectations are not met, especially in matters as important as healthcare.
Regarding the missed call, we want to assure you that this is not the norm for our service. We are currently investigating what may have caused this oversight and are implementing measures to prevent such incidents in the future.
We would be grateful for the opportunity to reschedule your appointment at no additional cost to you. Please contact us directly at info@tapgp.co.uk to arrange this.
Your satisfaction is our top priority, and we hope to have the chance to restore your confidence in our service. Thank you again for your feedback, as it helps us improve and better serve our patients.
Brilliant service
The doctor that saw us was brilliant. Very thorough and attentive with our daughter. Thank you.
15 January 2024
Reply from tapGP
Thank you for your feedback! We're thrilled to hear that our doctor provided brilliant care for your daughter. If you ever need our assistance again, we're just a message away.
Super quick super helpful the NHS is…
Super quick super helpful the NHS is broken. This works..
13 January 2024
Reply from tapGP
We're glad we could provide a quick and helpful solution for you, Mr. Lee! Thank you for your feedback, and if you ever need our services again, we're here to help.
Appointment was on-time and of…
Appointment was on-time and of sufficient duration to allow due consideration of my issue. The practitioner was respectful and recognised my specific situation and tailored the response appropriately.
2 January 2024
Reply from tapGP
Thank you for your feedback, Robert! We're pleased to hear that your appointment was respectful and tailored to your needs. If you ever require our services again, feel free to reach out.
Reply from tapGP
We're glad you found our system easy to use! Thank you for your feedback, and if you ever need our assistance again, don't hesitate to reach out.
Will use again
Booked promptly for next day. Doctor was kind, helpful and gave me the prescription I needed, collected it that evening with no issues. Will definitely use again- cannot even compare to the slow, long winded process of getting an nhs gp appointment and having to wait a week for an appointment which ends up being weeks away. Thank you very much again
4 January 2024
Unprompted review
Reply from tapGP
Thank you, Jess, for your feedback! We're delighted to hear that our service provided you with the care and convenience you needed. If you ever require our services again, we're here for you.
Fab service
Fab service, helpful GP and seen quickly. Reasonably priced. Will definitely use again.
4 January 2024
Reply from tapGP
Thank you for your feedback, Sarah! We're pleased to hear that you found our service helpful and reasonably priced. If you ever need our assistance again, feel free to reach out.
Brilliant service
Brilliant service, got a next day appointment at a time that worked for me. The doctor was excellent and very professional.
29 December 2023
Unprompted review
Extremely convenient when one is…
Extremely convenient when one is struggling to get through to their own GP, very fair pricing, immediate appointment offer on same day, very professional GP, service impeccable! I cannot fault it! Thank you
15 December 2023
Top class service!!!
With it being a Saturday and my GP surgery closed, I initially rang 111 and was in a queue for 3 hours due to the mad pre xmas rush and knock on effect of Drs strikes.
I had a shingles flare up on my head and desperately needed medication to prevent the rash spreading, and clear up the virus.
My options were limited, and I couldn't face going to A&E for 8+ hours wait to be seen.
I looked up numerous same day doctor options which were all around £150 but no available slots until 4th Jan 2024.
After a bit of research I discovered tapGP. I signed up but was a bit nervous thinking it was a scam when it asked for my passport photo and driving licence.
I was quickly reassured after having a very professional consultation with the doctor. He was very knowledgable and took time to answer all my questions, as well as ask about my medical history and allergies etc.
I was extremely impressed with the instant prescription sent via text which had the option of the medication being posted or collected.
My consultation finished at 8pm, but fortunately I found a late night pharmacy within 20 mins drive away.
The online service cost £39 plus the prescription cost which is a bargain.
I will certainly use tapGP again. I wish I discovered it sooner.
24 December 2023
Unprompted review
Very convenient
Very convenient. Had a consultation the same day and prescription picked up an hour later.
11 December 2023
Good experience
On time. English speaking GP. Asked reoevant questions. Gave options.
20 December 2023
Friendly Doctor who are keen to details
20 December 2023
Very thorough
Very thorough, patient and helpful doctor. Took time to talk through all my concerns and listened to me
9 December 2023
Doctor was very friendly and polite
Doctor was very friendly and polite, showed interest in my situation asked me lots of questions not rush at all.
14 December 2023
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