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Review summary

Created with AI, based on recent reviews

Considering 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and professionalism, highlighting the ease of booking appointments and the speed of consultations. Many appreciate the doctors for being friendly, knowledgeable, and attentive, making them feel listened to and well-cared for. The booking process is frequently described as user-friendly, allowing people to secure appointments quickly, often on the same day. However, some people were dissatisfied with the diagnostic accuracy, with one reviewer noting a misdiagnosis that required a follow-up with their local GP. Additionally, a few others mentioned issues with account management and the refusal to add factual correspondence to notes.

What people talk about most

Service

Consumers generally express satisfaction with the service, highlighting its efficiency and speed. Many... See more

Staff

Reviewers express high satisfaction with the staff, particularly the doctors. Customers consistently praise... See more

Booking process

People report positive experiences with the booking process. Customers found it fast, simple, and very... See more

Customer service

Users describe positive interactions with customer service. Customers consistently report that staff are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used tapGP has l couldn't get into my GP and l have been very pleased with the service received. Very professional and take time to answer any questions you may have. Even took the time to call me b... See more

Rated 5 out of 5 stars

tapGP is an excellent and reliable app! It’s very user-friendly, making it easy to book an appointment in minutes. The consultations are fast, professional, and straight to the point. The doctors are... See more

Rated 5 out of 5 stars

Easy to connect and thoroughly assessed for my problem by a courteous and pleasant GP who identified the key issues immediately. I was unable to attend any health facility due to just having left hosp... See more

Rated 5 out of 5 stars

Seeing a GP in the UK is different from Australia where you can choose to see any GP you like, and the cost is very reasonable (even free via Bulk Billing for may residents). In the UK you are alloc... See more


Company details

  1. #5 of 12 best companies in General Practitioner
  2. #9 of 28 best companies in Doctor

Written by the company

tapGP provides same-day online GP appointments from anywhere 7 days a week. All of our NHS-trained doctors are UK-based and are registered with the GMC. Our service is regulated by the CQC. Receive prescriptions, referrals and sick notes instantly.


Contact info

4.8

Excellent

TrustScore 5 out of 5

360 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great app easy fast way to see a doctor

Very easy to use , booked an appointment within hours had a very helpful polite doctor, i will definitely use again

5 March 2024
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Reply from tapGP

We're delighted to hear that you found our app easy to use and that our doctor was helpful during your appointment. Thank you for your feedback, Julia! If you ever need our assistance again, we're just a tap away.

Rated 5 out of 5 stars

Great experience

Doctor very thorough with my young son. Wasn’t sure what to expect but I felt listened to and that the GP knew his stuff. I sent in picture before our appointment which the doctor said was very helpful. I wouldn’t hesitate to use again and the doctor kindly explained how to redeem a perscription as it’s slightly different in Scotland. Thanks again

11 March 2024
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Reply from tapGP

Thank you for your feedback! We're glad our doctor provided thorough care for your son, and we appreciate your kind words. If you ever need our services again, don't hesitate to reach out.

Rated 5 out of 5 stars

Excellent service

Excellent service, first class consultation that was thorough and professional. Great value.

10 March 2024
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Reply from tapGP

Thank you for your feedback, Simon! We're delighted to hear that you found our consultation thorough and professional. If you ever require our services again, we're here for you.

Rated 5 out of 5 stars

Great Service

Registering was quick, the appointment was same day, and the outcome was what I needed to get well. Great service.

6 March 2024
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Reply from tapGP

Thank you for your feedback! We're glad to hear that you found our service efficient and that we could assist you in getting well. If you ever need our assistance again, feel free to reach out.

Rated 5 out of 5 stars

Contacted me on time

Contacted me on time, very professional

4 March 2024
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Reply from tapGP

Thank you for your feedback, Catherine! We're pleased to hear that our team reached out to you promptly. If you ever need our services again, don't hesitate to reach out.

Rated 5 out of 5 stars

A great service!

Such a great service. Signed-up and had an appointment 2hrs later, with someone who turned out to clearly be a confident, reassuring, experienced GP - and all for £40, when I've paid over £100 before for a private consultation that lasted half the time. I had a prescription in my inbox before the end of the call.

3 March 2024
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Reply from tapGP

Thank you for your kind words, Charlie! We're thrilled to hear that you found our service exceptional and that our doctor provided thorough care. If you ever require our services again, we'll be here for you.

Rated 2 out of 5 stars

Not happy the doctor refused to…

Not happy the doctor refused to prescribe me any antibiotics for my infection. I Had to rebook and pay for another appointment as my condition had worsened. I was in need of antibiotics to help me. Not a nice experience. A very unpleasant few days of deterioration which could have been avoided.

27 February 2024
Unprompted review
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Reply from tapGP

We're sorry to hear about your experience. We strive to provide the best care possible, and we apologise for any inconvenience caused. If you ever wish to discuss your experience further or require assistance, please don't hesitate to reach out to us.

Rated 5 out of 5 stars

Quick and easy

I was unable to get a GP appointment at my practice so used this service. Very simple to use and got an appointment within 2 hours. Very helpful GP and I was prescribed the medication I needed. Excellent service and easy to use app.

26 February 2024
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Reply from tapGP

We're glad we could assist you when your practice couldn't accommodate you, Michelle! Thank you for your feedback, and if you ever need our services again, we're here to help.

Rated 5 out of 5 stars

5 star service

The doctor was on time and very clear and helpful
Went through my medical history and explained any side effects and how to access the prescription. Was very thorough with diagnosing symptoms and I would highly recommend and use again

19 February 2024
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Reply from tapGP

Thank you for your feedback, Amanda! We're delighted to hear that you found our doctor thorough and helpful. If you ever require our services again, don't hesitate to reach out.

Rated 5 out of 5 stars

Nice to talk to GP

Nice to talk to GP, he was understanding and happy to help with the prescription.

30 January 2024
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Reply from tapGP

Thank you for your feedback! We're glad our GP could provide you with helpful advice and prescriptions. If you ever need our assistance again, we're here for you.

Rated 5 out of 5 stars

Easy to set up appt

Easy to set up appt, the doctor was thorough and informative , would recommend

17 February 2024
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Reply from tapGP

Thank you for your feedback! We're pleased to hear that you found our service easy to use and that our doctor provided informative care. If you ever require our services again, feel free to reach out.

Rated 5 out of 5 stars

Very professional service

Very professional service, expert advice. Whole process from enquiry to prescription very easy.

16 February 2024
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Reply from tapGP

Thank you, Angela, for your feedback! We're delighted to hear that you found our service professional and that our expert advice was helpful to you. If you ever need assistance again, don't hesitate to reach out. We're here for you.

Rated 5 out of 5 stars

Excellent service

Excellent service, really friendly doctor and thorough conversation

16 February 2024
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Reply from tapGP

Thank you, Jen, for your feedback! We're thrilled to hear that you had an excellent experience with us and that our doctor provided friendly and thorough care. If you ever require our services again, don't hesitate to reach out.

Rated 5 out of 5 stars

Wonderful doctor very easy to talk to…

Wonderful doctor very easy to talk to and got the prescription straight away. Would use again 💯

14 February 2024
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Reply from tapGP

Thank you for your kind words! We're pleased to hear that you found our doctor easy to talk to and that you received your prescription promptly.

Rated 5 out of 5 stars

I got an appointment quickly

I got an appointment quickly. The consultation was thorough. I would highly recommend if like me you faced a 6 week wait to speak to your gp.

12 February 2024
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Reply from tapGP

We're glad we could assist you promptly, especially when you were facing a long wait to speak to your GP. Thank you for your recommendation, and if you ever need our services again, we're here for you.

Rated 5 out of 5 stars

They listen to what you are saying and…

They listen to what you are saying and the Dr even called me back after his next appointment

9 February 2024
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Reply from tapGP

Thank you for your feedback! We're glad to hear that our doctor provided attentive care and even followed up with you after the appointment. If you ever require our services again, don't hesitate to reach out.

Rated 5 out of 5 stars

Excellent service

Excellent service. Clinician was thorough, patient and polite.

6 February 2024
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Reply from tapGP

Thank you, Danny, for your feedback! We're pleased to hear that our clinician provided thorough and patient care. If you ever need our assistance again, feel free to reach out.

Rated 5 out of 5 stars

Wonderful

Wonderful! Appointment only a few hours after request, very pleasant and helpful doctor, prescription issued immediately. Such a pleasant surprise after battling unsuccessfully for some time to get a local GP appointment. Thoroughly recommend.

5 February 2024
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Reply from tapGP

We're delighted to hear that we could provide a pleasant surprise for you, Marion! Thank you for recommending us, and if you ever require our services again, we're here to help.

Rated 5 out of 5 stars

Fantastic service

Fantastic service, thorough analysis and very caring towards for 17 month old. Highly recommend

5 February 2024
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Reply from tapGP

Thank you, Carly, for your feedback! We're glad to hear that we could provide thorough care for your little one. If you ever need our assistance again, don't hesitate to reach out.

Rated 5 out of 5 stars

Really good experience very…

Really good experience very understanding and supportive

4 February 2024
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Reply from tapGP

Thank you for your feedback, Natasha! We're glad we could provide understanding and supportive care for you. If you ever need our services again, we're here for you.

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