tapGP Reviews 

376
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention how remarkably easy it is to quickly book same-day appointments online and receive prompt prescriptions right after their consultation. People also deeply appreciate the exceptionally knowledgeable and friendly doctors who listen carefully to symptoms and provide truly helpful medical guidance. Some reviewers were not happy with the overall consultation experience, noting specific issues such as high pricing, confusing booking steps, and minor technical barriers. A few other people also felt that certain appointments fell somewhat short of personal expectations regarding consultation duration, format, or overall staff demeanor.

What people talk about most

Staff

People report positive experiences with staff, frequently describing the doctors as professional, friendly,... See more

Service

Reviewers mention positive feedback about service, frequently highlighting quick appointments, professional... See more

Booking process

Consumers find booking process to be positive, highlighting fast and simple registration with same-day... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I accessed my appointment on Sunday. I was able to get an appointment the same afternoon that I signed up. Don’t worry if the doctor is a couple of minutes late, they will get there. The doctor I saw... See more

Rated 5 out of 5 stars

Been a long time since speaking to a doctor and they listened. Instead of the "One problem with One Appointment Only," like at our local GP. I actually got treated to numerous things that came fro... See more

Rated 5 out of 5 stars

Appointment available the same day, the doctor was really helpful with an excellent manner. Very good value for money. I would certainly use this service again.

Rated 5 out of 5 stars

Amazing 5 star++ service, fast simple process to register and book an appointment the same day. GP was superb and prescription was sorted immediately. I have no hesitation in recommending you. Absolut... See more


Company details

  1. General Practitioner
  2. also in
  3. Doctor

Written by the company

tapGP provides same-day online GP appointments from anywhere 7 days a week. All of our NHS-trained doctors are UK-based and are registered with the GMC. Our service is regulated by the CQC. Receive prescriptions, referrals and sick notes instantly.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

376 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

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4.7

All reviews

(376)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Worth the money to get seen on Sunday

I accessed my appointment on Sunday. I was able to get an appointment the same afternoon that I signed up. Don’t worry if the doctor is a couple of minutes late, they will get there. The doctor I saw was extremely knowledgeable. I felt that he really listened to me and took the time really try and understand my symptoms. He prescribed medication which I was able to get from Boots within 30 minutes of the call. This was definitely worth the money.

22 March 2026
Unprompted review
Rated 5 out of 5 stars

Today's appt

It was lovely to see and speak to a doctor. He was extremely helpful and I felt he listened and was understanding. Thankyou doctor

29 January 2026
Rated 5 out of 5 stars

Amazing 5 star++ service

Amazing 5 star++ service, fast simple process to register and book an appointment the same day. GP was superb and prescription was sorted immediately. I have no hesitation in recommending you. Absolutely what you need when unwell. Thank you!

21 January 2026
Rated 5 out of 5 stars

Great service

Great service.
The GP I spoke to was very knowledgeable and extremely helpful, if only all GPs were as good.
Highly recommended

23 December 2025
Rated 4 out of 5 stars

This is a great service no problem…

This is a great service no problem booking got an appointment 2 hours after being in touch. However I did think it was a face to face with it being a severe cough, disorientated etc I was told it was a viral chest infection ì was very ill all night and managed an emergency gp appointment the following morning to find infact I have a bacterial lung infection that needed antibiotics. So if you have anything like this then please wait to see your GP your chest has to be listened to properly. One thing I was grateful for was the anti sickness he prescribed they really helped take the edge off. I would use again the staff here were lovely

21 December 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service. Been a long time since speaking to a…

Been a long time since speaking to a doctor and they listened.
Instead of the "One problem with One Appointment Only," like at our local GP.
I actually got treated to numerous things that came from one route, just after explaining all my symptoms.
Prescription was emailed to me immediately after appointment.
Brilliant service and thank you.

29 November 2025
Rated 5 out of 5 stars

Booked an appointment

Booked an appointment, within minutes i was called, diagnosed and prescribed antibiotics. Collected them the same hour. Prescription cost £10
Absolutely brilliant service, i hope its the same each time

2 December 2025
tapGP logo

Reply from tapGP

Thank you so much for your kind review, we’re really glad you had a great experience!
Just to clarify for future patients, the £10 you paid was the pharmacy’s medication charge. We don’t charge anything extra for issuing prescriptions.
Thanks again for choosing us!

Rated 1 out of 5 stars

Misleading…Stick with the NHS!

Misleading adverts and unexpected costs.

I came upon this service in a very unwell state, physically and mentally. It appears that your prescription is included....it is not.
I was unable to download the prescription from the 3rd party prescription provider and was shocked to learn I would not be able to afford the prescription as I am normally exempt. I contacted tqpgp to explain the situation and as far as they were concerned I just needed to pay for the prescription and would get treatment. I explained I am too unwell and this is not possible as my money was used for the appointment.

I am unfamiliar with private healthcare and this was shocking to learn that there are hidden extras.

If you're vulnerable or thinking of using this because you cannot get an NHS appointment, DON'T DO IT. It will be more hassle than it is worth and I am not able to get a refund for goods not received

This is a service for the very wealthy not for your average Joe who is looking for help when they feel there's no where else to turn. Stick with the NHS.

26 November 2025
Unprompted review
tapGP logo

Reply from tapGP

We’re really sorry to hear you’ve been feeling so unwell and that this experience added stress at a difficult time for you. That’s never what we want for our patients.

Just to clarify for you and for others reading this: the consultation fee does include the GP’s assessment and the issuing of a private prescription, but the cost of the actual medication is set by the pharmacy, not by us, and NHS exemptions unfortunately don’t apply to private prescriptions. We appreciate that this can be unexpected for people who are unfamiliar with private healthcare, especially when feeling unwell.

We would really like to look into what happened with your prescription and support you as best we can. If you’re able to get in touch with us directly at info@tapgp.co.uk, we can review this in full and help resolve the matter for you.

We hope you feel better soon, and we’re here to help you further if needed.

— tapGP Support Team

Rated 5 out of 5 stars

Highly recommend

Great service, the doctor was very informative and sorted a prescription for me straight away, would highly recommend

16 November 2025

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