This was sent to me as I complained the Linen shirts were polyester and a poor print quality . Dearcustomer, Thank you for providing us with the necessary information. We apologize that... See more
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I placed my order on 20th February (items for St. Patrick's Day) received an order confirmation email but no dispatch or delivery estimate date! On 1st March I chased the order and again on 5th Marc... See more
Company replied
Ordered a large cardigan jacket which is of decent quality but is far too small for me. I would class it as being medium at best. If you’re thinking of ordering then it will be wise to order a size la... See more
The actual product received bears little - almost laughable - resemblance to the images advertising it. When will I simply learn these online clothing companies are, basically, scams. Before ordering,... See more
Company details
Written by the company
Create meaningful and memorable personalized gifts with Tarmei.com. Turn photos, artwork, and more into gifts. Personalized gifts are perfect for any gifting occasion to make its recipient feel that you treat her unique.
Contact info
2.1
Poor
80 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Returns policy
This was sent to me as I complained the Linen shirts were polyester and a poor print quality .
Dearcustomer,
Thank you for providing us with the necessary information. We apologize that the merchandise did not meet your expectations, and we are committed to finding a solution that will satisfy you.
As per our return policy, the return shipping fee will be paid by the customer. The cost may vary based on your location and the shipping carrier you choose. If you prefer a full refund, we can provide you with the return address(in New York).
We understand that returning the item and waiting for the refund can be time-consuming and inconvenient for you. Therefore, we would like to offer you a more convenient and efficient solution. Instead of returning the 4 items, we would like to offer you a direct refund of 40% of the item's value, which is equivalent to 33.52GBP. Alternatively, we can provide you with a discount code worth 53 USD, which you can use on your next purchase on our website.
We value your business and want to make sure that you are happy with your shopping experience with us. Please let us know which option you prefer, and we will process your request promptly.
Thank you for choosing our brand, and we look forward to hearing from you soon.
Best regards,
14 July 2024
Unprompted review
⚠️ Long delays in dispatch ⚠️
I placed my order on 20th February (items for St. Patrick's Day) received an order confirmation email but no dispatch or delivery estimate date! On 1st March I chased the order and again on 5th March to be told my order was still not dispatched and even when it was it would take upto 10 days for delivery so I knew I wouldn't get my order in time so I requested to cancel.
After sending them 5 emails they finally acknowledged my order was cancelled on 15th March and issued a full refund very quickly but this has to be the worst online order I have ever placed. Why does dispatch take so long??
I will never order from here again.....very disappointed 😫
15 March 2024
Unprompted review
Reply from Tarmei
Dear Helen McGarry,
We are sorry that the item fell short of your expectations. We take customer feedback seriously and will take note of your review to the relevant team to make progress.
Your order has been canceled as requested and the refund has been issued now. We appreciate your patience and understanding regarding this matter. If you have any further questions or concerns, please don't hesitate to reach out to us.
Best regards,
complaint@tarmei.com
I just finally got my Irish t-shirt…
I just finally got my Irish t-shirt they advertised on Facebook after 20 emails first ordered on 1/8 got it. 2/12 no size xl xxxl label cotton blend no it was not it was some kind shinny 100 percent. Polyester and is so wrinkled if tried to iron it would melt. please stay away from this company it's all crap.
12 February 2024
Unprompted review
Reply from Tarmei
Dear Donald Maier,
We are sorry that the item fell short of your expectations. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@tarmei.com to sort it out.
For your convenience, we have used complaint@tarmei.com to send you an email to start the process of resolving the issue. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
complaint@tarmei.com
Even though I’m not satisfied with the…
Even though I’m not satisfied with the product, they were very accommodating in the return process
20 January 2024
Unprompted review
The items received do not look like the items on the site.
The items received do not look like the items that I ordered, nor are they even made from the same materials that are in the description. There was already a stain on one of the items. These are extremely poor quality. Including shipping, this order containing 2 items totalled almost $60.00.
10 January 2024
Unprompted review
Reply from Tarmei
Dear Peggy McCarty Hillman,
We apologize for any inconvenience caused by the quality of the items. We aim to provide the best products possible to our customers and feel regret that we failed in your case. We take customer feedback seriously and will take note of your review to verify the problem and improve our production.
You have contacted our support team to get a refund and now the refund has been issued. We will use complaint@tarmei.com to send you an email to follow up on the case. If you have any follow-up queries, please feel free to contact us.
Best Wishes,
complaint@tarmei.com
Rubbish item
Rubbish item, shows a nice jumper in picture, when item arrived, cheap crap material nothing like picture
They have now refunded part of the cost. Thank You
18 December 2023
Unprompted review
Reply from Tarmei
Dear Rachael,
We apologize for your dissatisfaction with the discrepancy of the item received. As we always go through quality inspection on our merchandise before shipment, the blame is on us if you feel dissatisfied in this regard. Please rest assured that orders are returnable and refundable - you can reach out to us to sort it out.
For your convenience, our team member has sent you an email to start the process of resolving the issue. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best Wishes,
complaint@tarmei.com
Product is not what you advertised
Product is not what you advertised. All crap material! They don’t want to give you any reasonable refund. False advertising on all items. Scammers!
26 December 2023
Unprompted review
Reply from Tarmei
Hello,
We are sorry that the item fell short of your expectations.
We tried to identify your order ID via your username here to take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at complaint@tarmei.com? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue to your satisfaction.
Looking forward to hearing from you.
Termei Customer Complaint Team
complaint@tarmei.com
Could not be worse
The quality of the actual products had nothing to do with what was shown in the online shop. All I got was the cheapest, lowest-quality clothes I have ever seen.
I strongly advise to not buy a single item here.
28 December 2023
Unprompted review
Reply from Tarmei
Hello there,
We apologize for your dissatisfaction with the quality of the item received. As we always go through quality inspection on our merchandise before shipment, the blame is on us if you feel dissatisfied in this regard. Please rest assured that orders are returnable and refundable --you can reach out to us to sort it out.
For your convenience, our team member has sent you an email to start the process of resolving the issue. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best Wishes,
Product was 100% Polyester
Product was 100% Polyester, whereas the product description on the website describes it as being a "cotton blend". Bad quality, very disappointed.
28 December 2023
Unprompted review
Reply from Tarmei
Hello,
We are sorry that the item fell short of your expectations.
We tried to identify your order ID via your username here to take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at complaint@tarmei.com? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue to your satisfaction.
Looking forward to hearing from you.
Ordered 4 items from this company on…
Ordered 4 items from this company on 121, stated order was sent on 12/4, delivered on 12/9. Never received. Doing a dispute through my bank, calling PayPal, emailed the company. Tracking number given does not match USPS, states no number found!
26 December 2023
Unprompted review
Reply from Tarmei
Hello Manuel,
Your order was placed on 12/2, shipped out on 12/9 and delivered on 12/22. The tracking number in the confirmation email was not a USPS tracking number but it will be changed to a USPS one whiled delivered.
Tracking number: 420660679305595730680079068400
Tracking site: https://tools.usps.com/go/TrackConfirmAction?tRef=fullpage&tLc=2&text28777=&tLabels=420660679305595730680079068400%2C&tABt=false
Both our support team and complaint team have sent you emails to give you suggestions in such a case. Please check your inbox.
Should you have any follow-up questions, please feel free to contact us.
Faithfully,
complaint@tarmei.com
Chased and chased for my delivery…it…
Chased and chased for my delivery…it came and boy, what a disappointment. Supposed to be a cotton mix….actually 100% Polyester. Looks cheap and nasty…here goes for a refund. I don’t count my chances. But I am outraged.
18 December 2023
Unprompted review
Reply from Tarmei
Hello there,
We apologize for your dissatisfaction with the quality of the item received. As we always go through quality inspection on our merchandise before shipment, the blame is on us if you feel dissatisfied in this regard. Please rest assured that orders are returnable and refundable --you can reach out to us to sort it out.
For your convenience, our team member has sent you an email to start the process of resolving the issue. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best Wishes,
support@tarmei.com
Terrible company
I waited a month for delivery, and when the sweatshirt arrived, it turned out that it had nothing to do with what is in the picture, the type of material is terrible, artificial, when I wrote, they only have false ratings on their website and of course you can't review them on their website to exhibit, I wrote to them that I wanted toreturn the goods due to poor quality, of course they also cause problems, they do not want to provide a return address, they ask for photos of tags that the sweatshirt never had, I really regret that I did not immediately check the reviews here on Trustpilot, I was fooled like a child
12 December 2023
Unprompted review
Reply from Tarmei
Dear Bozena,
We apologize for any inconvenience caused by the delay in receiving the order and feel sorry as the item fell short of your expectations.
We understand your frustrations and would like to tell you that the refund you agreed to has been completed. We will write a follow-up email and offer you the refund confirmation.
Should you have any follow-up questions, please feel free to contact us.
Faithfully,
Items not as shown
Items not as shown. Cheap versions. Was supposed to be sweaters but were cheap sweatshirts instead. Company does not want to refund and offered 30% of actual price. My New Year’s resolution is to stop ordering from Facebook advertisers. Lesson learned the hard way.
8 December 2023
Unprompted review
Reply from Tarmei
Hello Sandra,
We apologize for any inconvenience caused by the delay in receiving the order and feel sorry as the item fell short of your expectations.
We understand your frustrations and would like to tell you that the refund you agreed to has been completed. We will write a follow-up email and offer you the refund confirmation.
Should you have any follow-up questions, please feel free to contact us.
Faithfully,
Buyer beware
Buyer beware! I'm embarrassed I purchased 2 paw print decorated items. One a so called t-shirt and one a so called sweatshirt. My dumb fault. Lesson learned.
18 November 2023
Unprompted review
Reply from Tarmei
Dear Leilani Fratis,
We apologize for your dissatisfaction with the quality of the item received. As we always go through quality inspection on our merchandise before shipment, the blame is on us if you feel dissatisfied in this regard. Please rest assured that orders are returnable and refundable --you can reach out to us to sort it out.
For your convenience, our team member has sent you an email to start the process of resolving the issue. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best Wishes,
Reply from Tarmei
Hello Terri,
We can be contatced by this email address: support@tarmei.com.
I am sorry that the size of the item didn't work out. If you want to resolve this issue, you are always allowed to reach out to customer support. Stating the problem with the solution you prefer in the email, you'll receive a response within 24 hours.
Again I am sorry for this situation and I sincerely hope everything will be solved properly.
Faithfully,
Tarmei
The product is exactly what I wanted
The product is exactly what I wanted. The installation was quick and perfect. The installers were professional and did a great job.
10 October 2022
Awesome items and customer service
17 August 2022
Swimsuit Review
Delivery was a little longer than I expected. Did not fit as good as I expected. Quality was good. Liked material and pattern.
30 August 2022
Very poorly made items
It took forever to recieve my order. On fact, I had given up. Also the items were very poorly made and way too large.
5 September 2022
I ordered sandals size 39 they sent me…
I ordered sandals size 39 they sent me size 42
4 September 2022
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